[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-249712-105":53,"doc-detail-249712-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","qi-basics-process-mapping-process-mapping-basics-for-quality-improvement","QI Basics - Process Mapping - Process mapping basics for quality improvement","","Quality Improvement learning material focused on process mapping as a practical tool for QI. 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It also supports opportunities to correct broken processes and improve cycle time and quality controls.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does process mapping relate to the Model for Improvement and PDSA?",{"text":113,"@type":109},"Process mapping supports the Model for Improvement by helping answer its three key questions: aims, how to know improvement, and what change will drive improvement. Mapping is intended to precede using the PDSA tool.",{"name":115,"@type":106,"acceptedAnswer":116},"What are the five steps of process mapping?",{"text":117,"@type":109},"The steps are: document and review the current state, determine needed changes, map the future state, test the future state process, then decide and act on results from the modifications.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},249712,1791733338,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":20,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":25,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":47},1099514067438,"https://ap-avatar.wpscdn.com/avatar/100002539ee87300030?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780474512215547542","| Quality Improvement: Process Mapping |  |\n| --- | --- |\n| | |\n\n\n| Topics | |\n| --- | --- |\n| • Learn what process mapping is\u003Cbr>• How process maps supports quality improvement (QI)\u003Cbr>• The basics to create a process map\u003Cbr>• Review a sample process map\u003Cbr>\u003Cbr>1\u003Cbr>|  |\n\nWhat Is Process Mapping?  \n2  \nKey Concepts and Definitions  \n• Process: A complete set of activities or steps designed to produce a results that helps to accomplish a particular organizational goal  \n• Workflow: Study of “Who/Does/What/When?”a combination of steps, tasks, or events and/or decision points that support the process which results in the process outcome  \n3  \n\n| What is Process Mapping? | |\n| --- | --- |\n| • Creating a visual diagram of the steps involved in your work\u003Cbr>• End-to-end mapping of a process\u003Cbr>• Determining what the scope of the process is (beginning and end)\u003Cbr>• Process mapping is part of understanding your“system”\u003Cbr>\u003Cbr>4\u003Cbr>|  |\n\nProcess Mapping Supports the Model for Improvement  \n• Process Mapping is a tool that supports the Model for Improvement  \n• Helps answer the final of the Model for Improvement 3 key questions:  \n1. What are we trying to accomplish?  \n2. How will we know the change is an improvement?  \n3. What change can we make that will result in improvement?  \n• Mapping precedes using the PDSA tool  \n5  \n\n| 5 Steps of Process Mapping | |\n| --- | --- |\n| 1. Current state – document and review existing process\u003Cbr>2. Determine changes needed\u003Cbr>3. Future state – map out desired process\u003Cbr>4. Test future state process\u003Cbr>5. Decide and act on results of process modifications\u003Cbr>\u003Cbr>6\u003Cbr>|  |\n\n\n| Why Do Process Mapping? | |  |\n| --- | --- | --- |\n| • The power of visual representation\u003Cbr>• There are always “Ah-ha!” moments\u003Cbr>• Identifies and documents how work is done\u003Cbr>• Helps demonstrate how people, processes, and technology are integrated\u003Cbr>• Opportunity to correct broken processes and analyze how we do our work |  |  |\n| |  | |\n| \u003Cbr>7 |  |  |\n\n\n| Process Mapping is a Team Activity\u003Cbr>• Engage stakeholders and create buy-in | |  |\n| --- | --- | --- |\n| • Prepares us for change\u003Cbr>• Process “owners” know what changes may work best\u003Cbr>• Helps contrast:\u003Cbr>– Perceived process\u003Cbr>– Actual process\u003Cbr>– Ideal or “future-state” process |  |  |\n| |  | |\n| \u003Cbr>8 |  |  |\n\n\n| Mapping Out Your Process | |\n| --- | --- |\n| \u003Cbr>• Framing the process: what is “in” and what is “out” of scope?\u003Cbr>• Identify process input/trigger and outputs (start and end of the process)\u003Cbr>• Document major steps in the process, from trigger event to the end result\u003Cbr>• Who are the stakeholders and customers?\u003Cbr>• What are the process inputs (reports, data, equipment, etc. )?\u003Cbr>• Keep thinking “Who / Does / What / When?” as you visually build your process\u003Cbr>• Consider interdepartmental handoffs\u003Cbr>\u003Cbr>9 |  |\n\n\n| Identify Opportunities to Improve the Process | |\n| --- | --- |\n| • Bottlenecks • Lack of adherence to\u003Cbr>• Rework due to errors standards\u003Cbr>• Role ambiguity • Lack of information\u003Cbr>• Unnecessary duplications • Lack of quality controls • Long cycle time\u003Cbr>\u003Cbr>10\u003Cbr>|  |\n\nMapping the Process  \n11  \n\n| Mapping the Current State Process | |\n| --- | --- |\n| \u003Cbr>• Map the current process using progressive levels of detail until the process is understood\u003Cbr>• Use the 80/20 rule when diagraming and documenting your process\u003Cbr>(you can spend 80% of your time documenting only 20% of the process-try to do it the other way around!)\u003Cbr>• Capture low hanging fruit and “ah-ha!” moments\u003Cbr>\u003Cbr>12 |  |\n\nProcess Shapes  \n• Generally run top to bottom, left to right  \n• Each step needs to say clearly:  \n• Who-Subject  \n• Does-Verb  \n• What – Object  \n• Decision diamonds represent key choices or decisions.  \n• Label the process path  \n• Yes or No (most frequently)  \n13  \nProcess Map Example  \nSource: HealthInsight, Workflow Demystified; 9SOW-UT-2010-00-112  \n14  \n\n| Example: Medication Refill Current State\u003Cbr>\u003Cbr>Source: HealthInsight, Workflow Demystifi","cbCaie5rhydkMId6","https://ap.wps.com/l/cbCaie5rhydkMId6","pdf",415146,"English","# What Is Process Mapping?\n## Key Concepts and Definitions\n# Process Mapping Supports the Model for Improvement\n# 5 Steps of Process Mapping\n# Why Do Process Mapping?\n# Process Mapping is a Team Activity\n# Mapping Out Your Process\n# Identify Opportunities to Improve the Process\n# Mapping the Process\n## Mapping the Current State Process\n# Process Shapes\n# Process Map Example\n# Process Mapping with Sticky Notes\n## Process Mapping (cont.)","[{\"question\":\"What is process mapping used for in quality improvement?\",\"answer\":\"Process mapping visually documents how work is done end to end, helping teams identify integration of people, processes, and technology. It also supports opportunities to correct broken processes and improve cycle time and quality controls.\"},{\"question\":\"How does process mapping relate to the Model for Improvement and PDSA?\",\"answer\":\"Process mapping supports the Model for Improvement by helping answer its three key questions: aims, how to know improvement, and what change will drive improvement. Mapping is intended to precede using the PDSA tool.\"},{\"question\":\"What are the five steps of process mapping?\",\"answer\":\"The steps are: document and review the current state, determine needed changes, map the future state, test the future state process, then decide and act on results from the modifications.\"}]","QI Basics - Process Mapping - Process mapping basics for quality improvement | PDF",1789252869]