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It describes prerequisites such as Salesforce Knowledge and the Translation Workbench, then provides step-by-step instructions to create a Force.com site, configure public access and knowledge base settings, and optionally enable Facebook, mobile access, featured articles, article deflection information, a sitemap for SEO, branding, static resources, and Visualforce pages. The guide also covers template examples and testing.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/public-knowledge-base-appexchange-app-guide-summer-13/307196/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/public-knowledge-base-appexchange-app-guide-summer-13/307196.png","ImageObject",442,249,{"name":88,"@type":89},"Caleb Sterling","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-04","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":30},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What prerequisites are required before installing Public Knowledge Base?","Question",{"text":108,"@type":109},"Salesforce Knowledge must be set up in the organization, and the Translation Workbench must be configured. The guide also notes that Public Knowledge Base isn’t supported or managed by the provider, so customizations must be repeated for new installations.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How do you install the Public Knowledge Base package from AppExchange?",{"text":113,"@type":109},"Go to the AppExchange install page, click Get It Now, review package items and continue, check granted API access, then proceed to install while ensuring the Ignore Apex test failures checkbox is not selected when prompted.",{"name":115,"@type":106,"acceptedAnswer":116},"Which optional features can be enabled after configuration?",{"text":117,"@type":109},"Optional steps include enabling the knowledge base on Facebook and for mobile devices, enabling featured articles, entering article deflection information, enabling a sitemap for SEO, and customizing branding, static resources, and Visualforce pages.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},307196,1790867993,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":42,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":8},962084925290,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","[Salesforce.com:](Salesforce.com:) Summer ’13  \nPublic Knowledge Base AppExchange App Guide  \nLast updated: July 2, 2013  \n© Copyright 2000–2013 [salesforce.com](salesforce.com), inc. All rights reserved. Salesforce.com is a registered trademark of [salesforce.com](salesforce.com), inc., as are other names and marks. Other marks appearing herein may be trademarks oftheir respective owners.  \nTable of Contents  \nTable of Contents  \nPublic Knowledge Base Introduction....................................................................................................1  \nInstall the Public Knowledge Base App.................................................................................................2  \n[Create Your Force.com](Create Your Force.com) Site forYour Public Knowledge Base.................................................................3  \nConfigure Your Public Access Settings..................................................................................................6  \nConfigure Your Public Knowledge Base Settings...................................................................................7  \nEnable Your Public Knowledge Base on Facebook (Optional)..............................................................10  \nEnable Your Public Knowledge Base For Mobile Devices (Optional)....................................................12  \nEnable Featured Articles (Optional)....................................................................................................14  \nEnter Article Deflection Information (Optional).................................................................................16  \nEnable a Site Map for Search Engine Optimization (Optional).............................................................18  \nCustomize Your Branding (Optional)..................................................................................................19  \nCustomize the Static Resources (Optional).............................................................................................................................19  \nCustomize the Cascading Style Sheet (Optional)...................................................................................................................20  \nCustomize the Visualforce Pages (Optional)...........................................................................................................................21  \nCustom Template Example.....................................................................................................................................................23  \nTest Your Public Knowledge Base.......................................................................................................25  \nTable of Contents  \nPublic Knowledge Base Introduction  \nPublic Knowledge Base Introduction  \nAvailable in: Enterprise, Developer, and Unlimited Editions  \n\n| User Permissions Needed |\n| --- |\n| To install, customize, and review the Public Knowledge Base “Customize Application”package: |\n\nA public knowledge base is one of the channels where you can provide knowledge articles [to users or customers. Salesforce.com](to users or customers. Salesforce.com)[ ](to users or customers. Salesforce.com)provides a package on the AppExchange so you can use [Salesforce.com](Salesforce.com) Sites to provide a simple public knowledge base using your organization’s existing knowledge base. This unmanaged package includes custom objects, tabs, and Visualforce pages that you can customize based on the needs of your organization.  \nTo install, configure, and customize your public knowledge base with this package:  \n1. Install the Public Knowledge Base App.  \n2. Create Your [Force.com](Force.com) Site for Your Public Knowledge Base  \n3. Configure Your Public Access Settings  \n4. Configure Your Public Knowledge Base Settings  \n5. Enable Your Public Knowledge Base on Facebook (Optional)  \n6. Enable Your Public Knowledge Base For Mobile Devices (Optional)  \n7. Enable Fe","cbCaiueqR1qgygTp","https://ap.wps.com/l/cbCaiueqR1qgygTp","pdf",374730,"English","# Public Knowledge Base Introduction\n## Install the Public Knowledge Base App\n## Create Your Force.com Site for Your Public Knowledge Base\n## Configure Your Public Access Settings\n## Configure Your Public Knowledge Base Settings\n## Optional Enhancements (Facebook, Mobile, Featured Articles)\n## Optional Configuration (Article Deflection, Sitemap, Branding)\n## Customize Static Resources and Visualforce Pages\n## Custom Template Example\n## Test Your Public Knowledge Base","[{\"question\":\"What prerequisites are required before installing Public Knowledge Base?\",\"answer\":\"Salesforce Knowledge must be set up in the organization, and the Translation Workbench must be configured. The guide also notes that Public Knowledge Base isn’t supported or managed by the provider, so customizations must be repeated for new installations.\"},{\"question\":\"How do you install the Public Knowledge Base package from AppExchange?\",\"answer\":\"Go to the AppExchange install page, click Get It Now, review package items and continue, check granted API access, then proceed to install while ensuring the Ignore Apex test failures checkbox is not selected when prompted.\"},{\"question\":\"Which optional features can be enabled after configuration?\",\"answer\":\"Optional steps include enabling the knowledge base on Facebook and for mobile devices, enabling featured articles, entering article deflection information, enabling a sitemap for SEO, and customizing branding, static resources, and Visualforce pages.\"}]","Public Knowledge Base AppExchange App Guide - Summer ’13 | PDF",1789845474]