[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-259221-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-259221-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","psa-collections-specialist-job-description-pulaski-county-public-service-authority","PSA Collections Specialist - Job Description - Pulaski County Public Service Authority","","PSA Collections Specialist (Pulaski County Public Service Authority, Finance Department) manages delinquent water, sewer, and refuse accounts while delivering strong customer service. Responsibilities include identifying overdue accounts, performing phone/mail/email collection efforts, supporting billing inquiries, maintaining payment plans, issuing refunds, preparing liens, and handling account payable clerical duties and related PSA accounts activities. 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Required screening includes drug and alcohol testing, background screening, and a driver’s license and driving record.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},259221,1790056052,{"code":4,"msg":82,"data":83},"success",[84,89,94,98,103,108,113,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},549758252649,"https://ap-avatar.wpscdn.com/avatar/8000253669c5317157?_k=1778319167496531819","PSA COLLECTIONS SPECIALIST  \nPulaski County Public Service Authority  \nDepartment: Finance  \nSupervision Exercised: None  \nSupervision Received: Assistant Finance Director  \nEmployee will undergo a six-month orientation period and will be evaluated at the end of the six-month term. Employee will be evaluated annually thereafter.  \nClassification (FLSA): Non-Exempt, Full-Time  \nAge Requirement: Individual must be at least 18 years of age.  \nTESTING/SCREENING AND CERTIFICATIONS REQUIRED: Drug & Alcohol Testing, Background Screening, Driver’s License & Driving Record Required  \nEssential Employee: No  \nWork Hours: Monday thru Friday, 8:00 a. m. until 5:00 p. m.  \nESSENTIAL FUNCTIONS: This position involves managing delinquent water, sewer, and refuse accounts while providing excellent customer service. Key responsibilities include identifying overdue accounts, conducting collection efforts via phone, mail, and email, and assisting residents with billing inquiries and issue resolution in a professional manner. Additional roles include Customer Audits, welcome letters, maintaining payment plans, and handling refunds. The specialist conducts skip tracing to locate debtors who have moved, supports participation in the Virginia Debt Set-Off Program to recover debts, and maintains accurate records of collection activities and customer interactions. Compliance with regulations such as the Fair Debt Collection Practices Act (FDCPA) and other applicable state and local laws is essential. In addition to Collections, this position performs routine skilled clerical work with tasks focused on preparation of PSA Accounts Payable. This position will also be crossed trained with that of the County Accounts Payable-Receivable Clerk. Physical presence on the job is required as essential functions and responsibilities are not suited to remote work.  \nJOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.  \nRESPONSIBILITIES:  \n• Contacts customers with debts outstanding for the PSA  \n• Prepares liens against property owners per policies  \n• May be required to appear in court to represent the PSA  \n• Utilizes the debt set-off collection program  \n• Issues PSA refunds  \n• Prepares County property transfer welcome letters  \n• Creates and processes payment plans within the financial software system  \n• Prepares PSA Accounts Payable  \n• Composes correspondence and prepares reports independently or from verbal instructions  \n• Checks and reviews a variety of data for accuracy, completeness and conformance to established standards  \n• Answers telephone and provides routine information  \n• Collects and interprets data for records and reports  \n• Makes mathematical calculations  \n• Posts and makes entries in accounting program and other records  \n• Maintains data bases and mailing lists  \n• Files various fiscal transaction documents  \n• Gathers, assembles, tabulates, checks and files financial data  \n• Collates, sorts and compiles fiscal data in accordance with procedures  \nKNOWLEDGE, SKILLS AND ABILITIES:  \n• Ability to prepare financial reports accurately, follow complex instructions, analyze data and work effectively and courteously with customers, employees and vendors  \n• Must be proficient in Microsoft Office  \n• Must have excellent verbal and written communications skills  \n• Ability to work independently with minimal supervision  \n• Ability to operate standard office equipment  \nADA REQUIREMENTS: Ability to remain stationary at a desk and operate computer, calculator, typewriter, and other office equipment for periods of up to three hours continuously, ability to read and write and to exchange information, ability to position self to file papers, ability to move up t","cbCaifhwbx1leriK","https://ap.wps.com/l/cbCaifhwbx1leriK","pdf",243032,"English","# Essential Functions\n## Responsibilities\n## Job Requirements\n## Knowledge, Skills and Abilities\n## Education and Experience\n## Professionalism and Confidentiality\n## Training and Job Development","[{\"question\":\"What are the core essential functions for the PSA Collections Specialist?\",\"answer\":\"The specialist manages delinquent water, sewer, and refuse accounts and provides excellent customer service, including identifying overdue accounts and conducting collection efforts.\"},{\"question\":\"What collection and compliance activities are required?\",\"answer\":\"The role includes skip tracing, supporting participation in the Virginia Debt Set-Off Program, maintaining accurate records, and complying with the Fair Debt Collection Practices Act (FDCPA) and applicable laws.\"},{\"question\":\"What education, experience, and testing requirements apply?\",\"answer\":\"Candidates must have an education/experience combination equivalent to high school graduation, with accounting and computer operation coursework, and considerable collections and clerical experience. Required screening includes drug and alcohol testing, background screening, and a driver’s license and driving record.\"}]","PSA Collections Specialist - Job Description - Pulaski County Public Service Authority | PDF",1789330757]