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The paper proposes a change management method and reports practical experience institutionalizing an on-demand NPD process through two change projects covering process definition and sales-phase 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\nJanaina Mascarenhas Hornos da Costa1, Henrique Rozenfeld1 and Andrea Padovan Jubileu1  \n1 University of Sao Paulo – Industrial Engineering Department – Brazil  \nABSTRACT  \nSoftware Development Process (SDP) systematization into a NPD process, i.e. the definition of a standard process for software and new product development, is acknowledged as a key factor for the competitive development of technological SMEs, since most of the high tech products comprise software as one of their key elements. The standard process ensures repeatability and quality of projects development. The process of SDP systematization is a change project that improves NPD process. The definition of a development project based on a standard process establishes a working model, as well as supporting tools for the SDP. A change project like this must also be incorporated into the broader context of the company’s change management, because it may affect different areas of the company. This work proposes a change management method and describes a practical experience in defining and institutionalizing an on-demand NPD process in a small enterprise that is integrated ina collaborative network of high tech SMEs. The focus of this implementation is on software development. The proposed method synthesizes the best practices of the following change management methods: SSM (Soft Systems Methodology); Ideal (Initiating, Diagnosing, Acting, Establishing and Learning) Model; DMAIC (Define, Measure, Analyze, and Control) of Six Sigma. Two change projects have been carried out and are presented: “Definition of the on-demand NPD process” and “Implementation of Sales Phase”. This paper shows the results of these projects and reports how the collaborators are dealing with the changes.  \nKeywords: Change Management, NPD Process, Project Management  \n1 INTRODUCTION  \nIn spite of the fact that change has been present in organizations’ routine, its effective management is far from being considered as part of the management culture [1] . This new reality affects technological companies, so they are trying to handle this situation by seeking new management methods. This threatens the strategic survival of companies. Change management has, by necessity, become a core competence, as an organization’s means of improving what it does best. Since change is no longer an option, it needs to be carefully managed. Changes imposed by the market should be evaluated by a strategic and holistic view. Or else, these changes will determine the course of the company, producing negative results, which are difficult to reverse. [2] .  \nTherefore, a change management method directive for software development companies will contribute to the progress of management practices aimed at this growing market.  \nThe aim of this work is to present a new change management method and report two applications in a NPD process of a software company. As a result of these applications the advantages of managing change like a project are shown.  \nThe next section provides a literature review of change management methods; in section three the research method that was used in this study will be briefly discussed. Subsequently, the change  \nICED’07/283 1  \nmanagement method proposed here and the development of two change projects are presented. Finally, the insights resulting from the action-research and suggestions for further research are discussed.  \n2 LITERATURE REVIEW  \n2.1 BPM (Business Process Management)  \nBPM is a structured approach to analyze and continually improve fundamental activities such as manufacturing, marketing, communications and other major elements of a company’s operation. BPM focuses on the main aspects in which there is high aggregate value [3] .  \nBPM is regarded a","cbCairxCXOPg51kV","https://ap.wps.com/l/cbCairxCXOPg51kV","pdf",160300,10,"English","# Introduction\n# Literature Review\n## BPM (Business Process Management)\n## Change management","[{\"question\":\"Why is change management important for technological SMEs in this work?\",\"answer\":\"The document argues that effective change management is essential because market-driven changes can threaten strategic survival and lead to hard-to-reverse negative results.\"},{\"question\":\"How does the proposed method connect SDP systematization with NPD process improvement?\",\"answer\":\"It frames SDP systematization as a change project that improves the NPD process by defining a standard, repeatable development model supported by tools.\"},{\"question\":\"Which change management methods are synthesized in the proposed approach?\",\"answer\":\"The method synthesizes best practices from SSM, the Ideal model (Initiating, Diagnosing, Acting, Establishing and Learning), and DMAIC from Six Sigma.\"}]","Proposal of a Change Management Method to Improve the On-demand NPD Process in Technological SMEs | PDF",1789182758]