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It provides office policies covering working conditions, security, technology and social media use, workplace conduct, dress and workspace rules, document retention, absences, substance and insurance guidelines, safety, and confidentiality. The manual also organizes required forms, signatory authority, deadlines, applicable laws and Virginia compliance topics, compensation and cooperation policies, agency definitions, disclosures, escrow handling, and marketing/advertising standards.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/property-management-office-policy-procedures-manual-2018-edition-realtors-guide/174134/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/property-management-office-policy-procedures-manual-2018-edition-realtors-guide/174134.png","ImageObject",442,249,{"name":88,"@type":89},"Dozel","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-18","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",10,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What office policies are covered in the manual?","Question",{"text":109,"@type":110},"The manual details office hours, observed holidays, firm affiliation, technology and internet/social media use, office and workplace security, appearance and dress code, workspace conduct, parking, document retention, absences, substance and drug-use rules, insurance, safety, and confidentiality.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which legal and compliance topics are included?",{"text":114,"@type":110},"It includes laws and regulations such as Virginia Fair Housing Law and licensing requirements, aligned with brokerage operations and disclosure responsibilities.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the manual address agency and disclosures?",{"text":118,"@type":110},"It defines agency relationships, explains types of agency and how to establish a brokerage relationship, and outlines required disclosures for agency, property conditions, and leasing.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},174134,1790560169,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},962085662650,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Property Management\nOffice Policy & Procedures\nManual\nA Guide for Realtors®\n2018 Edition\n2018© Virginia REALTORS®, Inc.\nThis is a template created by the Virginia REALTORS® Association.  This form has been exclusively printed for the use of REALTOR® and Non-Resident members of Virginia REALTORS®, who may copy or otherwise reproduce this form in identical form with the addition of their company logo.  Any other use of this form by REALTOR® and Non-Resident members of Virginia REALTORS®, or any use of this form whatsoever by non-members of the association is prohibited without the prior written consent of Virginia REALTORS®.  Notwithstanding the above, no REALTOR® or non- resident member of Virginia REALTORS®, or any other person, may copy or otherwise reproduce this form for purposes of resale.\nTable of Contents\n\u0013 TOC \\o \"1-2\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc492637209\" \u00141.\tCOMPANY INFORMATION\t\u0013 PAGEREF _Toc492637209 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637210\" \u0014A.\tMission Statement\t\u0013 PAGEREF _Toc492637210 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637211\" \u0014B.\tVision Statement\t\u0013 PAGEREF _Toc492637211 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637212\" \u0014C.\tContact Information\t\u0013 PAGEREF _Toc492637212 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637213\" \u00142.\tOFFICE POLICIES\t\u0013 PAGEREF _Toc492637213 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637214\" \u0014A.\tOffice Hours\t\u0013 PAGEREF _Toc492637214 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637215\" \u0014B.\tObserved Holidays\t\u0013 PAGEREF _Toc492637215 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637216\" \u0014C.\tFirm Affiliation\t\u0013 PAGEREF _Toc492637216 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637217\" \u0014C.\tTechnology\t\u0013 PAGEREF _Toc492637217 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637218\" \u0014D.\tInternet Use/Social Media\t\u0013 PAGEREF _Toc492637218 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637219\" \u0014E.\tOffice Security\t\u0013 PAGEREF _Toc492637219 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637220\" \u0014F.\tWorkplace Security\t\u0013 PAGEREF _Toc492637220 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637221\" \u0014G.\tOffice Appearance\t\u0013 PAGEREF _Toc492637221 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637222\" \u0014H.\tDress Code\t\u0013 PAGEREF _Toc492637222 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637223\" \u0014I.\tEating in The Work Area\t\u0013 PAGEREF _Toc492637223 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637224\" \u0014J.\tParking\t\u0013 PAGEREF _Toc492637224 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637225\" \u0014K.\tDocument Retention Policy\t\u0013 PAGEREF _Toc492637225 \\h \u001414\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637226\" \u0014L.\tAbsences\t\u0013 PAGEREF _Toc492637226 \\h \u001415\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637227\" \u0014M.\tAlcohol and Illegal Drug Use\t\u0013 PAGEREF _Toc492637227 \\h \u001415\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637228\" \u0014N.\tInsurance\t\u0013 PAGEREF _Toc492637228 \\h \u001416\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637229\" \u0014O.\tAssociate Safety\t\u0013 PAGEREF _Toc492637229 \\h \u001416\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637230\" \u0014P.\tConfidentiality\t\u0013 PAGEREF _Toc492637230 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637231\" \u00143.\tFORMS\t\u0013 PAGEREF _Toc492637231 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637232\" \u0014A.\tStandard Forms\t\u0013 PAGEREF _Toc492637232 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637233\" \u0014B.\tSignatory Authority\t\u0013 PAGEREF _Toc492637233 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637234\" \u0014C.\tDeadlines\t\u0013 PAGEREF _Toc492637234 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637235\" \u00144.\tLAWS & REGULATIONS\t\u0013 PAGEREF _Toc492637235 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637236\" \u0014A.\tVirginia Fair Housing Law\t\u0013 PAGEREF _Toc492637236 \\h \u001418\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637237\" \u0014B.\tLicensing\t\u0013 PAGEREF _Toc492637237 \\h \u001421\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637238\" \u00145.\tCompensation and Cooperation Policies\t\u0013 PAGEREF _Toc492637238 \\h \u001423\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637239\" \u0014A.\tCommission Payments\t\u0013 PAGEREF _Toc492637239 \\h \u001423\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637240\" \u0014B.\tCooperation Policies\t\u0013 PAGEREF _Toc492637240 \\h \u001423\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637241\" \u00146.\tAGENCY\t\u0013 PAGEREF _Toc492637241 \\h \u001424\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637242\" \u0014A.\tAgency Definitions\t\u0013 PAGEREF _Toc492637242 \\h \u001424\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637243\" \u0014B.\tTypes of Agency Relationships\t\u0013 PAGEREF _Toc492637243 \\h \u001426\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637244\" \u0014C.\tEstablishing a Brokerage Relationship\t\u0013 PAGEREF _Toc492637244 \\h \u001431\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc492637245\" \u00147.\tDISCLOSURES\t\u0013 PAG","cbCaijSIrW3afXLZ","https://ap.wps.com/l/cbCaijSIrW3afXLZ","docx",377193,108,"English","# Company Information\n## Mission Statement\n## Vision Statement\n## Contact Information\n# Office Policies\n## Office Hours\n## Observed Holidays\n## Firm Affiliation\n## Technology\n## Internet Use/Social Media\n## Office Security\n## Workplace Security\n## Office Appearance\n## Dress Code\n## Eating in The Work Area\n## Parking\n## Document Retention Policy\n## Absences\n## Alcohol and Illegal Drug Use\n## Insurance\n## Associate Safety\n## Confidentiality\n# Forms\n## Standard Forms\n## Signatory Authority\n## Deadlines\n# Laws & Regulations\n## Virginia Fair Housing Law\n## Licensing\n# Compensation and Cooperation Policies\n## Commission Payments\n## Cooperation Policies\n# Agency\n## Agency Definitions\n## Types of Agency Relationships\n## Establishing a Brokerage Relationship\n# Disclosures\n## Agency Disclosures\n## Property Condition Disclosures\n## Leasing Disclosures\n# Escrow\n## Security Deposits\n## Application Deposits\n## Application Fee\n## Rent\n## Interest in Escrow Accounts\n## Transfer of Escrow\n# Marketing\n## Advertising Policies\n## Fair Housing\n## Realtor Trademark\n## Business Cards\n## Do Not Call / CANSPAM Act\n## Electronic/Internet/Social Media Advertising\n## Required Advertising Disclosures\n## Signs\n## Prohibited\n## MLS\n## Lockboxes\n## Photographs/Videos","[{\"question\":\"What office policies are covered in the manual?\",\"answer\":\"The manual details office hours, observed holidays, firm affiliation, technology and internet/social media use, office and workplace security, appearance and dress code, workspace conduct, parking, document retention, absences, substance and drug-use rules, insurance, safety, and confidentiality.\"},{\"question\":\"Which legal and compliance topics are included?\",\"answer\":\"It includes laws and regulations such as Virginia Fair Housing Law and licensing requirements, aligned with brokerage operations and disclosure responsibilities.\"},{\"question\":\"How does the manual address agency and disclosures?\",\"answer\":\"It defines agency relationships, explains types of agency and how to establish a brokerage relationship, and outlines required disclosures for agency, property conditions, and leasing.\"}]","Property Management Office Policy & Procedures Manual - 2018 Edition - Realtors Guide | DOCX",1788310498,38]