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The guidance defines how public involvement and engagement should work across program and projects, clarifies interactions between the Program Public Outreach Facilitator (PPOF) and the Project Team Outreach Facilitator (PTOF), and outlines outreach planning, meetings, stakeholder engagement, news media handling, and pandemic-related options through design and construction phases.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/project-team-public-outreach-guidelines-for-cso-projects-as-of-september-4-2020/385249/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/project-team-public-outreach-guidelines-for-cso-projects-as-of-september-4-2020/385249.png","ImageObject",442,249,{"name":88,"@type":89},"Finn","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-07","2026-09-24",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the main purpose of this public outreach guidance for CSO projects?","Question",{"text":109,"@type":110},"It ensures consistent communication and outreach strategies across the Program and Projects, helping gain community acceptance and meeting CSO permit requirements.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What responsibilities does the Program Public Outreach Facilitator (PPOF) have?",{"text":114,"@type":110},"The PPOF manages the CSO brand, reviews and approves public-facing communications, monitors consistent public information implementation, manages news media interaction, and provides resources and assistance for outreach.",{"name":116,"@type":107,"acceptedAnswer":117},"How should the Project Team Outreach Facilitator (PTOF) approach community engagement?",{"text":118,"@type":110},"The PTOF should proactively plan, communicate to, and engage the affected community by educating stakeholders, building confidence, promoting project benefits, listening to questions, and anticipating and responding to issues.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},385249,1791251675,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":42,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":8},34359740700684,"https://ap-avatar.wpscdn.com/avatar/1f400023980c374ae676?_k=1777273430885731487","Project Team Public Outreach Guidelines  \nFOR CSO PROJECTS  \nAS OF SEPTEMBER 4, 2020  \nOverview  \nCommunity acceptance is one of the three primary goals of Clean Solutions for Omaha (CSO!) Long Term Control Plan (LTCP) implementation, along with Regulatory Compliance and Affordability. Public outreach is a key process for gaining community acceptance.  \nThe Long Term Control Plan includes a variety of CSO control projects, ranging from sewer separation to high-rate treatment facilities, all implemented under the oversight of the City and Program Management Team. The public outreach element, also termed public involvement or public engagement, is aligned with CSO Program’s communications strategies and its community enhancement efforts. Public outreach is also required by the CSO permit.  \nThe goal is to ensure consistent communication and strategies across both the Program and Projects. This guidance document will assist Project Teams with the implementation of their public outreach responsibilities as well as clarify the Program Public Outreach Facilitator’s interaction with the Projects.  \n2  \nTable of Contents  \n4 | Program Public Outreach Facilitator (PPOF) Resources  \n5 | Guidance for the Project Team Outreach Facilitator (PTOF)  \n6 | Guidelines for Selecting a Public Outreach Facilitator  \n7 | Planning Guidance  \n8 | Public Meetings/Open House Guidance  \nDESIGN PHASE  \n9 | Design Phase Guidance  \n10 | Project Kickoff Public Meeting  \n11 | 30% Milestone Public Meeting  \n12 | 60% Milestone Public Meeting  \n13 | 90% Milestone Public Meeting  \n14 | Pre-Construction Public Meeting  \nCONSTRUCTION PHASE  \n15 | Construction Phase Guidance  \n16 | Stakeholder One-On-One Meetings  \n17 | Stakeholder Meeting Guidance  \n18 | Public Meeting Checklist  \n22 | News Media Guidance  \n23 | Contacts for the City of Omaha and Program Leads  \n24 | Addendum: Pandemic Outreach Opportunities  \n26 | Addendum: Public Outreach Template Examples  \n30 | Addendum: iap2 Spectrum  \n3  \nProgram Public Outreach Facilitator (PPOF)  \nPoints of Contact for the PPOF and Team:   \nLinda Lovgren  \n531-222-8316  \n[lovgren@emspacegroup.com](lovgren@emspacegroup.com)  \nBrian Kaminski  \n531-222-8311  \n[brian@emspacegroup.com](brian@emspacegroup.com)  \nElizebeth Murphy  \n531-222-8301  \n[elizebeth@emspacegroup.com](elizebeth@emspacegroup.com)  \nTom Nemitz  \n531-222-8318  \n[tom@emspacegroup.com](tom@emspacegroup.com)  \nThe PPOF and team for Clean Solutions for Omaha (CSO!) help ensure that the Program is meeting the goal of Community Acceptance. They are a key resource for Projects and Project Team Outreach Facilitators.  \nThe PPOF will:  \n● Manage the CSO! brand  \n● Review and offer input on each Project’s public outreach plan  \n● Review and approve public-facing communications  \n● Monitor consistent implementation of public information  \n● Review and monitor implementation of public and stakeholder meetings  \n● Manage all news media interaction  \n● Provide resources to complete public outreach  \n● Provide access and assistance on the CSO Brand Board  \nThis guidance document provides a “playbook” for effective outreach during the Project’s design and construction phases.  \n4  \nGuidance for CSO  \nProject Team Outreach Facilitator (PTOF)  \nPublic outreach is an important aspect of the CSO Program. As a long-term infrastructure initiative by the City of Omaha, the impact of the Program will be felt directly or indirectly by every resident who uses the regional sewer system. Local, elected officials, as well as state and federal regulators, are highly involved.  \nAs the Project Team Outreach Facilitator (PTOF), it is your responsibility to proactively plan, communicate to and engage the community in the specific area impacted by your project.  \nThe outreach goals are to educate stakeholders, build confidence in the Project work, promote Project benefits, listen and respond to questions and proactively anticipate and respond to issues.  \nEach project is unique. It has unique","cbCaivOAw31BFn2R","https://ap.wps.com/l/cbCaivOAw31BFn2R","pdf",2279150,"English","# Overview\n## Program Public Outreach Facilitator (PPOF) Resources\n## Guidance for the Project Team Outreach Facilitator (PTOF)\n## Guidelines for Selecting a Public Outreach Facilitator\n## Planning Guidance\n## Public Meetings/Open House Guidance\n# Design Phase\n## Design Phase Guidance\n## Project Kickoff Public Meeting\n## 30% Milestone Public Meeting\n## 60% Milestone Public Meeting\n## 90% Milestone Public Meeting\n## Pre-Construction Public Meeting\n# Construction Phase\n## Construction Phase Guidance\n## Stakeholder One-On-One Meetings\n## Stakeholder Meeting Guidance\n## Public Meeting Checklist\n## News Media Guidance\n## Contacts for the City of Omaha and Program Leads\n## Addendum: Pandemic Outreach Opportunities\n## Addendum: Public Outreach Template Examples\n## Addendum: iap2 Spectrum","[{\"question\":\"What is the main purpose of this public outreach guidance for CSO projects?\",\"answer\":\"It ensures consistent communication and outreach strategies across the Program and Projects, helping gain community acceptance and meeting CSO permit requirements.\"},{\"question\":\"What responsibilities does the Program Public Outreach Facilitator (PPOF) have?\",\"answer\":\"The PPOF manages the CSO brand, reviews and approves public-facing communications, monitors consistent public information implementation, manages news media interaction, and provides resources and assistance for outreach.\"},{\"question\":\"How should the Project Team Outreach Facilitator (PTOF) approach community engagement?\",\"answer\":\"The PTOF should proactively plan, communicate to, and engage the affected community by educating stakeholders, building confidence, promoting project benefits, listening to questions, and anticipating and responding to issues.\"}]","Project Team Public Outreach Guidelines - FOR CSO PROJECTS - AS OF SEPTEMBER 4, 2020 | PDF",1790267535]