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Project Citizenship is seeking a dedicated Program Assistant (PA) to join our dynamic team! We are especially looking for an individual fluent in Spanish or Haitian Creole to support Project Citizenship’s client communication, citizenship workshops, and data collection and management.  \nProject Citizenship is a nonprofit organization that seeks to increase the naturalization rate in New England, with a focus on the most vulnerable and disadvantaged populations. We do that by offering eligibility screening, application assistance, legal referrals, free workshops, and all materials needed to apply for U.S. citizenship, leveraging our impact with the support of hundreds of volunteers and community partners. Project Citizenship envisions a society where all immigrants have the opportunity to participate in American democracy and thrive in their communities fully.  \nAre you ready to take on a challenging and rewarding role that allows you to make a difference in the lives of others and contributes to the success of Project Citizenship? If so, we invite you to apply for this position today!  \nPrincipal Purpose of Job: The Program Assistant works collaboratively with the Program Team to support Project Citizenship’s programming, including eligibility screening, client communication, citizenship workshops, and program and data management.  \nLocation: This is a hybrid in-office and remote position (3 days and 2 days, respectively) . It occasionally requires weeknight and weekend hours (with accompanying flex time) .  \nEssential Job Functions:  \n• Citizenship and Client Communication Services  \no Communicate with prospective and current clients on the phone, video call, in-person, and via email, with a focus on serving Spanish-or Haitian Creole-speaking clients.  \no Provide high-quality legal services to prospective and current clients, including eligibility screening, providing case updates, and completing applications.  \n• Citizenship Workshops  \no Assist in the planning and execution of virtual and in-person citizenship workshops, with a focus on client intake and follow-up.  \n• Program and Data Management  \no Assist with data tracking/reporting after citizenship workshops and for general database maintenance and case management.  \no Work collaboratively with the Program Team and leadership to update, improve, and maintain the database systems and standard operating procedures.  \nQualifications Desired:  \n1. Some post-high school coursework or two to four years of applicable experience.  \n2. Expert attention to detail and organizational skills.  \n3. Ability to work effectively as part of a team and with people from all levels of the organization.  \n4. Commitment to providing high-quality services to clients with a respectful, culturally competent, non-judgmental approach.  \n5. Demonstrated independence, self-direction, and ability to take initiative.  \n6. Works effectively while balancing conflicting priorities.  \n7. Excellent writing and communication skills.  \n8. Knowledge of Salesforce and Microsoft Suite is highly preferred.  \n9. Spanish and/or Haitian Creole fluency required. Proficiency in another language, such as Portuguese, Mandarin, Cantonese, Cape Verdean Creole, or Arabic, a plus.  \nWe know that many people (especially people of color, women, LGBTQ+, and people with disabilities) are less likely to apply if they do not check off all the boxes. If you think you’re a good fit for this role, we encourage you to apply even if you do not meet all our desired expectations.  \nDetails  \n• This is a full-time, hybrid position.  \no At least 3 days in office per week will be required after fully in-person onboarding.  \no This position occasionally requires weeknight and weekend hours (with accompanying flex time) .  \n• Pay rate range: $22-$25/hour, commensurate with experience.  \n• Ben","cbCainfoRlUlKUhu","https://ap.wps.com/l/cbCainfoRlUlKUhu","pdf",234104,"English","# Principal Purpose of Job\n## Location and Work Schedule\n## Essential Job Functions\n## Qualifications Desired\n## Details and Benefits\n## How to Apply","[{\"question\":\"What is the principal purpose of the Program Assistant role?\",\"answer\":\"The Program Assistant works with the Program Team to support programming including eligibility screening, client communication, citizenship workshops, and program and data management.\"},{\"question\":\"What client communication and workshop support does the role involve?\",\"answer\":\"The position supports outreach and communication by phone, video, in-person, and email, focused on Spanish- or Haitian Creole-speaking clients. It also assists in planning and executing citizenship workshops, emphasizing client intake and follow-up.\"},{\"question\":\"What qualifications and language skills are required?\",\"answer\":\"The role requires Spanish and/or Haitian Creole fluency, expert attention to detail, strong organizational and writing/communication skills, and the ability to work effectively in a team. Knowledge of Salesforce and Microsoft Suite is highly preferred.\"}]","Project Citizenship Program Assistant Job Description | PDF",1789344206]