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It explains the clinic’s administrative role, including respecting and managing patient needs, and it introduces work for Dr. Kyle Thomas. The project covers creating and updating patient data in an EMR system, recording telephone messages in an electronic telephone log, scheduling appointments, checking patients in, assigning examination rooms, and generating laboratory and X-ray requisitions. It also includes patient-facing documentation such as appointment cards and receipt handling.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/project-2-medical-clinic/382256/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/project-2-medical-clinic/382256.png","ImageObject",442,249,{"name":88,"@type":89},"Riley","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-24","2026-09-24",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the electronic telephone log in this project?","Question",{"text":109,"@type":110},"The electronic telephone log records incoming calls and the actions taken. It is used to document messages left on the clinic voice mail and calls handled in person.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"When must you create a new patient record in the EMR system?",{"text":114,"@type":110},"Create a new patient record when a patient calls or visits the clinic to arrange an appointment. Use information from the paper form completed upon arrival or from the provided patient resources.",{"name":116,"@type":107,"acceptedAnswer":117},"What administrative steps occur after a patient is checked in?",{"text":118,"@type":110},"After checking in, the patient must be assigned an examination room and scheduled for the appropriate services. The workflow then includes tasks such as room booking and generating required requisitions.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},382256,1791745005,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":15,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":79},1374391975076,"https://ap-avatar.wpscdn.com/avatar/14000253ca4ec9f6853?x-image-process=image/resize,m_fixed,w_180,h_180&k=1783305029341752051","PROJECT 2  \nMEDICAL CLINIC  \nPROJECT HIGHLIGHTS  \n• Telephone log  \n• New patient record  \n• Appointment  \n• Checking a patient in  \n• Room booking  \n• Laboratory requisition  \n• X-ray requisition  \n• Faxing a prescription  \n• Sick note  \n• Receipt  \n• Appointment card  \n• Clinic evening schedule  \n• Email  \n• Website contacts  \n• Common abbreviations  \n• Project review  \n• Supplemental project tasks  \nA clinic is a general medical practice that is associated with physicians and other specialties related to medical care. Clinics are privately operated or publicly managed and funded. Medical clinics typically cover the healthcare needs of the local community.  \nOften a clinic will have many of the various services required for healthcare needs, from physicians to additional healthcare providers, such as dentists, chiropractors, physiotherapists, and massage therapists, working together for the wellness of their patients.  \nYour role in a clinic is to provide daily administrative support and general management of the day-to-day routines ofall clinical specialists and patients. Patients arrive at the clinic with or without an appointment. The patients are your main priority—they are your clients. You are to treat each patient with respect, empathy, and patience.  \nIn this project, you will be working for Dr. Kyle Thomas who is one of BMC’s general practitioners.  \n22 Medical Office Administration: Simulated Projects  \n TASK 1  Telephone Log  \nRESOURCES: Appendix C – Voice Messages 1, 2, 3, 4, 5, 6, 7, and 8  \nAppendix C –Telephone Log Template  \nAppendix D –Telephone Log Sample  \nVoice File Player (such as Media Player)  \nInstructions:  \nEach medical environment handles incoming telephone calls in a different manner. Some use telephone message slips. Brooklane Medical Centre keeps an electronic telephone log and records the calls and the action taken. The log is used for messages left on the clinic’s voice mail and calls taken in person.  \n• Listen to the eight voice messages found in the textbook electronic files.  \n• Transcribe the voice messages into your telephone log.  \n• Often, the patient voice messages will have missing information. When this occurs, you must refer to your patient spreadsheets (BMC or Student) .  \n TASK 2  New Patient Record  \nRESOURCES: Appendix B – Patients  \nEMR System  \nInstructions:  \nWhen a patient calls or comes to the clinic personally to arrange for an appointment, you must create a new patient record to enter the patient in the EMR system. This can be done by transferring information from a paper form the patient completes upon arrival.  \nPatient 2 called to see a specialist. Patient 2 went to the hospital for sutures on the right upper thigh caused by a rugby injury, but did not listen to the emergency physician and went back and played another match. Subsequently, Patient 2 popped a stitch and fell, sustaining an injury to the right hand and decreased mobility.  \n• Create a new patient record for Patient 2 in your EMR system using Patient 2’s new patient information form for a BMC patient or the patient’s information in your student spreadsheet.  \nPROJECT 2 Medical Clinic 23  \nNew Patient Information  \n\n| Last Name Preferred Name | Thomas |  | First Name |  | Lyle |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n| Middle Name | T |  | Sex\u003Cbr>M q F q |  | DOB\u003Cbr>YYYY/MM/DD | 19xx/03/16 |  | Language | English |  |\n| Maiden Name |  |  | HCN |  | [?] |  |  | Version |  |  |\n| Expiry Date YYYY-MM-DD | [?] |  | Alias |  |  |  |  |  |  |  |\n| Street Address | 108 Second Avenue |  |  |  | City | your city |  | Province | Your prov/ terr |  |\n| Postal Code | [?]2S 1C5 |  | Home No. | [?]-592-1234 |  | Work No. |  | none |  |  |\n| Cell No. |  |  | Email | [LT@home.ca](LT@home.ca) |  |  |  |  |  |  |\n| Occupation | Clerk |  | Employer and Address |  | Government of Canada\u003Cbr>100 Oak Street,[city],[prov/terr]\u003Cbr>[?]2C 8H0 |  |  |  |  |  |\n| Pharmacy Name | Willaway |  ","cbCaiqb6GN4n8UfP","https://ap.wps.com/l/cbCaiqb6GN4n8UfP","pdf",173279,"English","# Project Highlights\n## Telephone Log\n## New Patient Record\n## New Appointment\n## Checking Patient In\n## Room Booking\n## Laboratory Requisition\n## X-ray Requisition\n## Faxing a Prescription\n## Sick Note\n## Receipt and Appointment Card\n## Clinic Evening Schedule\n## Email and Website Contacts\n## Common Abbreviations\n## Project Review\n## Supplemental Project Tasks","[{\"question\":\"What is the purpose of the electronic telephone log in this project?\",\"answer\":\"The electronic telephone log records incoming calls and the actions taken. It is used to document messages left on the clinic voice mail and calls handled in person.\"},{\"question\":\"When must you create a new patient record in the EMR system?\",\"answer\":\"Create a new patient record when a patient calls or visits the clinic to arrange an appointment. Use information from the paper form completed upon arrival or from the provided patient resources.\"},{\"question\":\"What administrative steps occur after a patient is checked in?\",\"answer\":\"After checking in, the patient must be assigned an examination room and scheduled for the appropriate services. The workflow then includes tasks such as room booking and generating required requisitions.\"}]","PROJECT 2 - MEDICAL CLINIC | PDF",1790249703]