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It guides area stakeholders through describing mission and context, assessing effectiveness using customer demographics, outcomes, satisfaction surveys, audits, and equity data, and documenting policy or process changes. 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Area Description  \nIn this section, areas will answer the questions “Who are we? What do we do?” The purpose of this section is to orient the reader/ reviewer to the area and provide context to the program review. This section should be kept short, a few paragraphs at the most.  \n\n| Mission/Vision |  |\n| --- | --- |\n| Description – short description only |  |\n| Alignment to/ support of BCC Strategic Goal |  |\n\nII. Area Effectiveness  \nIn this section, areas will answer the question “How is the area doing?” by reviewing and analyzing data. The purpose of this section is to evaluate the area holistically in terms of serving the area’s internal and external customers, helping students reach their goals, and furthering the mission of BCC.  \nFor each item below, review the data and look for trendlines, outliers, etc., and provide a short analysis (2-3 sentences) for each. If data are not available (i.e., student satisfaction surveys), indicate that on the form.  \n\n| Area Data | Analysis |\n| --- | --- |\n| Demographics of customers – who do you serve?\u003Cbr>- Internal\u003Cbr>- External |  |\n| Area Organization – state any changes in past few years |  |\n| Staff Professional Development |  |\n\n\n| Service Area Outcomes (SAOs) or Administrative Unit Outcomes (AUOs) | Assessment Results – Summary of Data | Use of Results |\n| --- | --- | --- |\n| 1. |  |  |\n| 2. |  |  |\n| 3. |  |  |\n| 4. |  |  |\n\n\n| Service Area Outcomes (SAOs) or Administrative Unit Outcomes (AUOs) | Assessment Results – Summary of Data | Use of Results |\n| --- | --- | --- |\n| 5. |  |  |\n\n\n| Area Effectiveness Data | Analysis |\n| --- | --- |\n| Satisfaction Surveys |  |\n| Audits, project tracking, etc. |  |\n| Student Equity Data\u003Cbr>Specifically address any equity gaps. What innovative plans or projects will help to close these gaps? |  |\n\n\n| Policies and Process | Response |\n| --- | --- |\n| What recent changes in policies, procedures and processes have impacted or will impact your Service Area or Administrative Unit (BCC BP/AP; Federal, State & local regulations; guidelines) .\u003Cbr>Describe the effect the changes or updates in policies and processes have had on the unit. |  |\n| What in-house policies, procedures, and processes need to be updated, created, or deleted? |  |\n\n\n| Collaboration with Other Areas | Response |\n| --- | --- |\n| What areas are integral to the work of this area and why?\u003Cbr>Provide examples of collaborating with other areas on projects, process improvement, etc. |  |\n| What other areas have you worked with?\u003Cbr>Provide examples of collaborating with other areas on projects, process improvement, etc. |  |\n| What other areas do you want or need to work with more and why? |  |\n\nSWOT Analysis  \nConducting a SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats) is another tool that can help areas evaluate themselves. The SWOT Analysis not only looks internally, but externally as well. The SWOT Analysis provides a way for areas to highlight their accomplishments and also identify possible gaps or issues that need to be addressed.  \n|  | Positive/ Helpful | Negative/ Harmful |\n| --- | --- | --- |\n| Internal | STRENGTHS | WEAKNESSES |\n| External | OPPORTUNITIES | THREATS |\n\nIII. Area Goals  \nIn this section, areas will answer the question “How can we improve? What do we need to meet our goals?” The purpose of this section is to use data to develop goals and objectives for the next three years.  \nReflect on the responses to all the previous questions and the SWOT analysis in Section Two. As you develop goals and objectives,  \n• Formulate three to five Area Goals to maintain or enhance program strengths, or to address identified weaknesses.  \no Cite evidence from assessment data and/or other area effectiveness data.  \n• Indicate how each Goal is Aligned with the College’s Strategic Priorities.  \n• Identify explicit Objectives for reaching each goal.  \n• Develop Outcom","cbCaiqxBmtAB8DDL","https://ap.wps.com/l/cbCaiqxBmtAB8DDL","pdf",284455,"English","# Area Description\n# Area Effectiveness\n## Service Area Outcomes (SAOs) or Administrative Unit Outcomes (AUOs)\n## Area Effectiveness Data\n## Policies and Process\n## Collaboration with Other Areas\n# Area Goals","[{\"question\":\"What is the purpose of the Area Description section in this template?\",\"answer\":\"It orients the reviewer to who the unit is, what it does, and provides context for the program review. It should remain brief, using a few paragraphs at most.\"},{\"question\":\"How should areas complete the Area Effectiveness section?\",\"answer\":\"Areas must review and analyze relevant data to explain how the unit is performing, including trends and outliers. For each required item, provide a short analysis or indicate when data are not available.\"},{\"question\":\"How are Area Goals and objectives supposed to be developed?\",\"answer\":\"Goals and objectives should be based on insights from the prior questions and the SWOT analysis in Section Two. The template expects three to five goals for the next three years, each with aligned objectives, actions/tasks, outcomes, measures, and assessment evidence.\"}]","Program Review Template - Non-instructional | PDF",1789159995,6]