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It details media and sponsorship approval steps, official food and beverage arrangements, restrictions on sampling and appliance use, and emphasizes safety and security responsibilities. The guide also references building specifications and multiple appendix maps for storage, loading, service levels, and related operational planning.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/production-guide-updated-130/564304/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/production-guide-updated-130/564304.png","ImageObject",442,249,{"name":88,"@type":89},"dbqoiu","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-10-12",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How far in advance must a show request a cash advance, and does Toyota Center cash checks?","Question",{"text":108,"@type":109},"A cash advance request must be received four business days prior to the event. Toyota Center will not cash the checks.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Where and how will tickets be available after a show goes on-sale to the general public?",{"text":113,"@type":109},"For the first 24–48 hours, tickets are not offered at the Toyota Center box office. During the initial day of on-sale, tickets are available through www.toyotacentertix.com, select Houston area Randalls locations, or the call center at 1-866-446-8849.",{"name":115,"@type":106,"acceptedAnswer":116},"Who provides stagehands and labor for events at Toyota Center?",{"text":117,"@type":109},"Eggers on Stage is the exclusive provider for stagehands and labor for all events. Stagehand inquiries should be directed to the Asst. GM/Sr. Director of Arena Operations at 713-758-7200.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},564304,1792315856,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":20,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":47},3985747862462,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","PRODUCTION GUIDE  \nUpdated 1/30/ 12  \nTABLE OF CONTENTS  \nDirectory ........................................................................................................ 1  \nBox Office Information..................................................................................2  \nEvent Staffing and Expenses .........................................................................2  \nMedia and Sponsorship..................................................................................3  \nFood and Beverage ........................................................................................3  \nSafety .............................................................................................................3  \nSecurity and Crowd Management..................................................................4  \nGeneral and Technical Information ...............................................................5  \nBuilding Specifications ..................................................................................6  \nAppendix A  \nFire Marshal Approved Storage Map ................................................10  \nAppendix B  \nLoading Dock Park & Power Map.....................................................11  \nAppendix C  \nService Level Map ............................................................................. 12  \n1510 Polk Street | Houston, TX | 77002  \nMain Line: 713-758-7200  \nMain Fax: 713-758-7407  \nDIRECTORY  \nAssistant General Manager, Sr. Director of Booking and Event Operations  \nAmanda Strudler, [AmandaS@rocketball.com](AmandaS@rocketball.com)  \nAssistant General Manager, Sr. Director of Arena Operations  \nScott Manley, [ScottM@rocketball.com](ScottM@rocketball.com)  \nDirector, Ticket Operations  \nDirector, Facilities Operations  \nDirector, Security Services  \nDirector, Video & Scoreboard Operations  \nManager, Event Operations  \nManager, Event Marketing  \nManager, Facility Services  \nEric Marglous  \n[EricM@rocketball.com](EricM@rocketball.com)  \nGreg Poole  \n[GregP@rocketball.com](GregP@rocketball.com)  \nBryant Savage  \n[BryantS@rocketball.com](BryantS@rocketball.com)  \nDoug Sawn  \n[DougS@rocketball.com](DougS@rocketball.com)  \nHillary Thomas  \n[HillaryT@rocketball.com](HillaryT@rocketball.com)  \nMandy Love  \n[MandyL@rocketball.com](MandyL@rocketball.com)  \nCarlos Sepulveda  \n[CarlosS@rocketball.com](CarlosS@rocketball.com)  \nBOX OFFICE INFORMATION  \nCash Advances  \nA show may request a cash advance. Toyota Center will not cash the checks. A request for a cash advance must be received four business days prior to event. Toyota Center reserves the right to limit the amount of cash advance and will determine in its sole discretion when the cash advance will be provided.  \nGeneral Information  \nTickets will no longer be offered at Toyota Center box office for the first 24-48 hours after a show goes on-sale to the general public. For at least the first day of an on-sale, tickets will only be available [through](through www.toyotacentertix.com)[ ](through www.toyotacentertix.com)[www.toyotacentertix.com](through www.toyotacentertix.com), select Houston area Randalls locations, or through the call center at 1-866-446-8849. Tickets will go on-sale at the box office at 9:00 a.m. the next day the box office is normally open to the general public.  \nToyota Center Box Office is located at the La Branch Entrance on the northwest corner of the facility. Hours of operation are as follows:  \n• Monday – Friday-9:00am – 6:00pm  \n• Saturdays during NBA season – 10:00am – 3:00pm  \nCall 866-446-8849 for Saturday hours during the summer  \n• 12:00pm – close of event on Sundays, only when event is scheduled For additional information, call the Box Office at 713-758-7261  \nEVENT STAFFING AND EXPENSES  \nEstimate of Expenses  \nAn estimate of labor expenditures can be provided upon request. The estimate will be based on the information provided by the promoter; the quality of the estimate will depend greatly upon the quality of t","cbCailXIPs2uSayg","https://ap.wps.com/l/cbCailXIPs2uSayg","pdf",1297932,"English","# Directory\n## Box Office Information\n## Event Staffing and Expenses\n## Media and Sponsorship\n## Food and Beverage\n## Safety\n## Security and Crowd Management\n## General and Technical Information\n## Building Specifications\n# Appendix A\n## Fire Marshal Approved Storage Map\n# Appendix B\n## Loading Dock Park & Power Map\n# Appendix C\n## Service Level Map","[{\"question\":\"How far in advance must a show request a cash advance, and does Toyota Center cash checks?\",\"answer\":\"A cash advance request must be received four business days prior to the event. Toyota Center will not cash the checks.\"},{\"question\":\"Where and how will tickets be available after a show goes on-sale to the general public?\",\"answer\":\"For the first 24–48 hours, tickets are not offered at the Toyota Center box office. During the initial day of on-sale, tickets are available through www.toyotacentertix.com, select Houston area Randalls locations, or the call center at 1-866-446-8849.\"},{\"question\":\"Who provides stagehands and labor for events at Toyota Center?\",\"answer\":\"Eggers on Stage is the exclusive provider for stagehands and labor for all events. Stagehand inquiries should be directed to the Asst. GM/Sr. Director of Arena Operations at 713-758-7200.\"}]","Production Guide - Updated 1/30 | PDF",1791841407]