[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-252974-105":53,"doc-detail-252974-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","problem-solving-fact-sheet-tasmanian-climate-change-office","PROBLEM SOLVING Fact Sheet - Tasmanian Climate Change Office","","This fact sheet introduces practical problem-solving tools for identifying root causes and developing solutions that improve resource efficiency. It explains how to use Fishbone (Cause & Effect) diagrams and the 5-Whys technique to map possible causes and reach the underlying cause. It also covers DMAIC as a structured five-step improvement method and shows how A3 Problem Solving builds on DMAIC outcomes in an A3 sheet, including planning and control measures.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":46,"@type":70,"position":76},"https://docshare.wps.com/template/paper-templates/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/problem-solving-fact-sheet-tasmanian-climate-change-office/252974/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/problem-solving-fact-sheet-tasmanian-climate-change-office/252974.png","ImageObject",442,249,{"name":88,"@type":89},"Rhys","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-07","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of a Fishbone (Cause & Effect) diagram?","Question",{"text":109,"@type":110},"It lays out possible causes of a problem using brainstorming. The goal is to map all potential causes before judging the most likely one.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the 5-Whys approach find root causes?",{"text":114,"@type":110},"It repeatedly asks “why?” until the major root cause is identified, typically around five times. The method helps move from symptoms to underlying causes.",{"name":116,"@type":107,"acceptedAnswer":117},"What are the key steps in DMAIC?",{"text":118,"@type":110},"DMAIC is a five-step process: Define the problem, Measure and collect data, Analyse to identify root causes, Improve and measure effects, and Control to prevent recurrence.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},252974,1789263657,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":45,"category_name":46,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":126,"read_time":9},687207024643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","PROBLEM SOLVING  \nFA C T S H E E T  \nTASMANIAN CLIMATE CHANGE OFFICE  \nThis fact sheet provides an overview of common problem solving tools that can be applied to identify root causes and seek solutions for increasing resource efficiency.  \nFISHBONE DIAGRAM (CAUSE & EFFECT)  \nThe Fishbone (or Cause & Effect) Diagram (refer example overpage), is a special form of brainstorming. It is a useful technique for laying out the possible causes of a problem. The problem is defined clearly and stated simply, ina box on the diagram. Brainstorming generates possible causes of the problem. These causes are noted on the diagram as branches, or rib bones of the ‘fish’. The aim is to map all possible causes before making any judgements about the most likely cause.  \n5-WHYS  \nIn developing a fishbone diagram it is important to get to the root cause of the problem. We do this by asking, “why?” until we have identified what we think is the major cause, typically around five times. For example:  \nWhy did we have to send 500kg of product to landfill? -Because the customer rejected it  \nWhy was it rejected? - Because it did not pass food safety testing on arrival  \nWhy did it fail safety tests? - Because the packaging had not sealed properly  \nWhy didn’t we notice that the packaging wasn’t sealed properly? - Because we only did a visual check and it wasn’t visible  \nWhy didn’t we do a physical check? - Because we didn’t have time and we didn’t know how to  \nActions to address the root cause could include training, automated detection and Just-in-Time process improvements to prevent rushing.  \nBREP participants using storyboarding to brainstorm potential second uses for fibre composite waste.  \nBRAINSTORMING  \nBrainstorming is a group ‘idea generation’ method. The aim is to get as many ideas as possible from the group, with everyone contributing and no-one dominating the process. It is most effective with groups of up to 12 people.  \nStoryboarding is a structured process, which enables a small team of participants to explore a  \ntopic and arrive at a consensus view on a course of action or a set of conclusions. The process uses sticky notes as the principal means of collecting, sorting and editing ideas.  \nA typical storyboarding session lasts three to four hours and involves two phases: a brainstorming phase, generating many ideas without evaluation, and an editing phase, where each idea is discussed and evaluated. These phases separate creative thinking from critical thinking.  \nTasmanian Climate Change Office Department of Premier and Cabinet  \nDMAIC  \nDMAIC (pronounced “d’may-ic”) is a systematic improvement methodology developed by W. Edward Demings.  \nDMAIC is a five-step process. The name DMAICis derived from the first letter in each step, as follows:  \n• Define the problem  \n• Measure the process and collect data to better understand the problem  \n• Analyse the problem to identify the root causes  \n• Improve the process and measure the effect  \n• Control the improved process to prevent recurrence  \nEach step must be completed thoroughly and in sequence before moving on to the next.  \nDMAIC incorporates problem solving tools presented here, including fishbone diagrams and five-whys, to analyse the problem and develop solutions.  \nThe DMAIC process can be applied by individuals, work teams or special purpose teams.  \nThe process is simple and effective. It is useful for all levels in an organisation from senior management to front line staff.  \nA3 PROBLEM SOLVING  \nThe A3 Problem Solving method builds on the DMAIC process.  \nThe outcomes of each stage of the DMAIC  \nprocess are summarised on an A3 sheet of paper.  \nAn A3 Problem Solving template is available for download on the BALT website:  \n[businessactionlearningtas.com. au/brep-resources](businessactionlearningtas.com. au/brep-resources)[ ](businessactionlearningtas.com. au/brep-resources)Ideally, you should customise this template to suit your specific needs.  \nEQUIPMENT INFORMATION PEOP","cbCaisnTkqUSTNvZ","https://ap.wps.com/l/cbCaisnTkqUSTNvZ","pdf",895755,"English","# Problem Solving Tools\n## Fishbone Diagram (Cause & Effect)\n## 5-Whys\n## Brainstorming and Storyboarding\n## DMAIC Methodology\n## A3 Problem Solving","[{\"question\":\"What is the purpose of a Fishbone (Cause \\u0026 Effect) diagram?\",\"answer\":\"It lays out possible causes of a problem using brainstorming. The goal is to map all potential causes before judging the most likely one.\"},{\"question\":\"How does the 5-Whys approach find root causes?\",\"answer\":\"It repeatedly asks “why?” until the major root cause is identified, typically around five times. The method helps move from symptoms to underlying causes.\"},{\"question\":\"What are the key steps in DMAIC?\",\"answer\":\"DMAIC is a five-step process: Define the problem, Measure and collect data, Analyse to identify root causes, Improve and measure effects, and Control to prevent recurrence.\"}]","PROBLEM SOLVING Fact Sheet - Tasmanian Climate Change Office | PDF"]