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It provides practitioner guidance and downloadable tools to develop tailored documents and evidence for audit preparation and subsequent assessment. The contents cover business planning and continuity, infrastructure and data security, operational systems and client care, and human resources, competence and knowledge management, including quality assurance, HR processes, wellbeing, diversity, and CPD. 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................................ ................................ ...................... 2  \n1.0 Business Planning, Development and Continuity ................................................... 3  \n1.1 Mission Vision Values ......................................................................................... 3  \n1.2 Legal Structure ................................................................................................... 3  \n1.3 Operational Structure, Human Resources Plan .................................................. 3  \n1.4 Financial Plan..................................................................................................... 4  \n1.5 Business Development Plan............................................................................... 4  \n1.6 Insurance ........................................................................................................... 4  \n1.7 Leases, Plant and Equipment ............................................................................. 4  \n1.8 Measurement and Review of Targets ................................................................. 5  \n1.9 Business Interruption Disaster and Business Continuity ..................................... 5  \n1.10 Succession Planning and Enduring Powers of Attorney.................................... 5  \n2.0 Infrastructure.......................................................................................................... 6  \n2.1 Operational Systems Management..................................................................... 6  \n2.2 Regulatory requirements relating to firm data ..................................................... 6  \n2.3 Data Security and Management ......................................................................... 6  \n2.4 Confidentiality Policies........................................................................................ 7  \n2.5 Communication Procedures ............................................................................... 7  \n3.0 Operational Systems-Client Care ......................................................................... 8  \n3.1 Quality Assurance Policy .................................................................................... 8  \n3.2 Managing Clients Expectations .......................................................................... 8  \n3.3 Communications with Clients.............................................................................. 8  \n3.4 Vulnerable Clients .............................................................................................. 8  \n3.5 Conflict Checks .................................................................................................. 9  \n3.6 Credit Control and Risk Assessments ................................................................. 9  \n4.0 Human Resources, Competence & Knowledge Management .............................. 10  \n4.1 Human Resource Management ........................................................................ 10  \n4.2 Staff Resource Planning and Recruitment ........................................................ 10  \n4.3 Staff Induction .................................................................................................. 10  \n4.4 Professionalism and Recognition…………………………………………………..11  \n4.5 Effective Internal Communications………………………………………………… 11  \n4.6 HR Processes, Policies and Procedures…………………………………………...12  \n4.7 Health, Psychological Safety and Wellbeing……………………………………….12  \n4.8 Diversity Equality and Inclusion…………………………………………………… 12  \n4.9 Professional Development and CPD……………………………………………… 12  \n4.10 Learning and Development Evaluation and Planning……………………………12  \n4.11Knowledge Resource Management ………………………………………………..13  \nIntroduction  \nTo assist practitioners in applying for the Legal","cbCaiagWJlq95B9h","https://ap.wps.com/l/cbCaiagWJlq95B9h","pdf",405660,"English","# Contents\n## Business Planning, Development and Continuity\n## Infrastructure\n## Operational Systems-Client Care\n## Human Resources, Competence & Knowledge Management","[{\"question\":\"What is the purpose of these Practice Support Resources for LSES?\",\"answer\":\"They help practitioners apply for the Legal Services Excellence Standard (LSES) by providing guidance and resources to prepare tailored documents and evidence for audit preparation and assessment.\"},{\"question\":\"Which main areas are covered in the document?\",\"answer\":\"The document covers business planning and continuity, infrastructure including data security and confidentiality, operational systems and client care, and human resources, competence and knowledge management.\"},{\"question\":\"How should practitioners use the resources for LSES?\",\"answer\":\"Practitioners are advised to read and download the Self Assessment Checklist and use the listed templates, workbooks, and tools to develop their own evidence for audit readiness.\"}]","Practice Support Resources - Legal Services Excellence Standard (LSES) - November 2024 | PDF",1790115747]