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The program links conflict resolution to effective practice management and outlines a step-by-step conflict resolution process: develop understanding, identify the problem, ask questions, listen, analyze past outcomes, compromise, clarify roles, try new plans, and re-evaluate to prevent recurrence. Additional sessions address personal financial assessment through key ratios and emerging planning trends.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/practice-management-proceedings-annual-conference-june-5-7-2022/282135/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/practice-management-proceedings-annual-conference-june-5-7-2022/282135.png","ImageObject",442,249,{"name":88,"@type":89},"Hazel","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How does the document connect conflict resolution with practice management?","Question",{"text":109,"@type":110},"It explains that effective leaders use conflict resolution strategies to build a desirable firm culture that attracts clients, directly linking conflict resolution to practice management outcomes.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the main steps in the conflict resolution process?",{"text":114,"@type":110},"The process includes developing understanding, identifying the problem, restating and avoiding defensiveness, asking questions, listening, analyzing what failed in the past, compromising on a new plan, clearly articulating roles, trying the plan, and re-evaluating.",{"name":116,"@type":107,"acceptedAnswer":117},"What financial ratios are reviewed for personal financial security and wealth?",{"text":118,"@type":110},"The proceedings reviews emergency savings (3–6 months cash), active savings (10–15%), basic housing (\u003C28% of income using PITI), extending housing (\u003C36% using PITI plus other debt), and solvency (net worth/assets targeting 100% near retirement).","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},282135,1791735973,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},137441390410,"https://ap-avatar.wpscdn.com/avatar/2000252f4ab5702993?_k=1776741390130283984","# PRACTICEMANAGEMENTPROCEEDINGS\n\n2022June 5-7,2022  \nANNUALCONFERENCE  \nCollege of Veterinary Medicine  \nThis proceedings is for the conference participants use only.Not for library or institutional use.Not to be copied or distributed.  \n## Conference ContactInformation:\n\nKansas State University College of Veterinary MedicineOffice of Continuing Education and Events213 Trotter,1710 DenisonManhattan,KS 66506785.532.4528vmce@vet.k-state.edu  \n## PRACTICEMANAGEMENTPROCEEDINGSJune 5-7,2022\n\nResolving Conflict in theWorkplace  \nSonja Lutter,Ph.D.,CFP,LMFT  \n### Description\n\nLearn the connection between conflict resolution and practice management.Effective leaders possessgood conflict resolution strategies that build desirable firm culture that attracts clients.  \n### Five Conflict Options\n\n1.lgnore  \n2.Win-Lose  \n3.Lose-Win  \n4.Lose-Lose  \n5.Win-Win  \n## Conflict Resolution Process\n\n1.Develop understanding  \no Timing matters:Surprise conflict=Escalating conflict  \no Listen with your eyes  \no Stay focused:If you find yourself going around in circles,stop  \n2.Identify problem  \n1.Restate  \nIheard you say that you are upset/frustrated/confused about XYZ,is that correct?  \n2.Avoid defensiveness  \nIfeel [frustrated]when [the plan shifts]because it means [my opinion wasn't heard orvalued].  \n3.Ask  \nIs there more?  \n4.Listen  \n3.Analyze what hasn't worked in the past  \n### 1.Ask Questions:\n\nCan you tell me more about how long XYZ has bothered you?Is there something we have tried that has been counterproductive to XYZ?  \n### 4.Compromise on new plan\n\n·State needs  \n·State what you are willing to offer/contribute to the solution  \n·Don't expect immediate answers  \n·Embrace periods where everyone is off the clock together  \n·  Take the office outdoors  \n·Encourage team to recognize and promote each other  \n·Ask questions  \n·Provide stability  \n·  Live by core values  \n·  Engage in community events  \n·Be well yourself  \n● Show EMPATHY  \n“Empathy is like a universal solvent.Any problem immersed in empathy becomessoluble.\"  \n-Simon Baron-Cohen,  \nBritish clinical psychologist,University of Cambridge  \n### 5.Clearly articulate each person's role in the new plan\n\n·Keep it focused on what you can control  \n·Provide support to others  \n·Self-reflect  \n### 6.Try it out\n\n·Set time to come back and revisit the stated problem(i.e.,it's not a fix it and forget ittype of situation)  \n·Know when to call it quits(i.e.,costs>benefits)  \n### 7.Re-evaluate\n\n·The most efficient conflict resolution is conflict prevention.  \n·Reduce the noise  \n·  Think first  \n·Ask questions  \n·Listen with eyes  \nIt's important to differentiate everyday from seismic conflict.Seismic conflict has a compounding effect.  \n## Five Things to Avoid When Conflict is Apparent\n\n### ·  Criticism\n\n·Criticism is people-focused;negative/what not to do;wandering/vague  \n·Critiques are object-focused;positive/what to enhance;direct/specific  \n·  “That's not the way I would have done that.\"→“I wonder if we could think aboutalternative perspectives.\"  \n### ·Long explanations/preaching\n\n·  \"I've done this a thousand times before...The first time...You haven't had the sameexperiences;I know this works….\"”→\"It's possible your idea will work.I also wonder if wecould think about alternative perspectives.\"  \n### ·Defensiveness\n\n·\"But I did tellyou that would happen.\"or\"I already told you that.\"→\"I hear what youare saying.How do we move forward?\"  \n### ·lgnoring/stonewalling\n\n·Avoid running into the person.→\"I'm not happy right now,but I would like some spacebefore we discuss the situation.\"  \n### ·Disguising orders as advice\n\n·“You really should try to contact the client a week before the meeting instead of the daybefore ifyou're trying to get new information.\"→“It is our standard policy to contactthe client one week before the meetings to request information.\"  \nPRACTICEMANAGEMENTPROCEEDINGSJune 5-7,2022  \n## Personal Financial ASsessment\n\nSonja Lutter,Ph.D.CFP®,LMFT  \nDescription  \nReview ideal fi","cbCaimW7iTB1T4Mn","https://ap.wps.com/l/cbCaimW7iTB1T4Mn","pdf",7297635,77,"English","# Resolving Conflict in the Workplace\n## Five Conflict Options\n## Conflict Resolution Process\n## Five Things to Avoid When Conflict is Apparent\n# Personal Financial Assessment\n## Ratios and Goals\n## Trends\n# On the Horizon Issues for","[{\"question\":\"How does the document connect conflict resolution with practice management?\",\"answer\":\"It explains that effective leaders use conflict resolution strategies to build a desirable firm culture that attracts clients, directly linking conflict resolution to practice management outcomes.\"},{\"question\":\"What are the main steps in the conflict resolution process?\",\"answer\":\"The process includes developing understanding, identifying the problem, restating and avoiding defensiveness, asking questions, listening, analyzing what failed in the past, compromising on a new plan, clearly articulating roles, trying the plan, and re-evaluating.\"},{\"question\":\"What financial ratios are reviewed for personal financial security and wealth?\",\"answer\":\"The proceedings reviews emergency savings (3–6 months cash), active savings (10–15%), basic housing (\\u003c28% of income using PITI), extending housing (\\u003c36% using PITI plus other debt), and solvency (net worth/assets targeting 100% near retirement).\"}]","Practice Management Proceedings - Annual Conference - June 5-7, 2022 | PDF",1789570386,27]