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Across two time periods in 2022, automated email reinforcement reduced the days between major milestone accomplishment and subsequent PMS documentation while supporting automation, data analysis, and reporting needs.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/posters/","Posters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/positive-reinforcement-communications-improve-publication-plan-data-timeliness-and-accuracy/241263/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/positive-reinforcement-communications-improve-publication-plan-data-timeliness-and-accuracy/241263.png","ImageObject",442,249,{"name":42,"@type":43},"Fahsai","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-01","2026-09-12",true,{"@type":52,"interactionType":53,"userInteractionCount":33},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What problem did the publication management system (PMS) have?","Question",{"text":62,"@type":63},"The PMS had deficiencies in compliance monitoring, publication progress/status reporting, and resource capacity and planning.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How was the positive reinforcement intervention implemented?",{"text":67,"@type":63},"Writers updated the PMS (Datavision) when major milestones were accomplished, and the PMS vendor sent PMS data twice daily. Power BI analyzed milestone timing and Power Automate flows triggered automatic positive reinforcement emails when updates were made within 5 days of actual dates.",{"name":69,"@type":60,"acceptedAnswer":70},"What was the main outcome of sending positive reinforcement emails?",{"text":71,"@type":63},"Sending positive reinforcement emails significantly reduced the number of days between major milestone accomplishment and the corresponding updates in the PMS over a six-month period.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},241263,1789963939,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":100,"slug":101},15,60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":99,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":22,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":4},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","24  \nPositive reinforcement communications improve the timeliness and accuracy of publication plan data  \nBrian S. Comer, PhD, MBA, ISMPP CMPPTM and Jeffrey W. Clemens, PhD  \nEli Lilly and Company, Indianapolis, Indiana, United States of America  \nOBJECTIVE  \nTo effectively manage publication plans, publication planners need information that is:  \n■ Timely  \n■ Accurate  \nDeficiencies existed in our publication management system (PMS):  \n■ Compliance monitoring  \n■ Publication progress and status reporting  \n■ Resource capacity and planning  \nTo address these deficiencies, we implemented a positive reinforcement email for writers.  \nSTUDY DESIGN  \n• Writer major milestone updates tracked*  \n• No positive reinforcement emails were sent  \n• Time Period: January 1, 2022 – June 23, 2022  \n• Writer major milestone updates tracked  \n• Updates made within 5 days of actual date triggered automatic positive reinforcement email to writer/supervisor  \n• Time Period: June 24, 2022 – Dec 21, 2022  \n• Update tracking data compared to data in PMS and durations between documentation and actual milestone recalculated  \n• Results analyzed in Prism v9 .3.1  \n*Major milestones = Submission, Final Decision, Publication/Presentation  \nKEY RESULT  \nSending positive reinforcement emails significantly reduced the number of days between accomplishment of major milestonesand their updates in PMS during a 6-month period.  \n\n| Mean±SEM | 6.5±0.5 |  | 5.1±0.3 |\n| --- | --- | --- | --- |\n| n | 2191 |  | 2358 |\n\nError bars = Standard Error of Mean (SEM)  \nCONCLUSION  \nThe positive reinforcement approach:  \n■ Improved the timeliness of data needed by our publication planning teams and supervisors for:  \n– Compliance monitoring  \n– Publication progress and status reporting  \n– Resource and capacity planning  \n■ Addressed a publication management system functionality gap using cloud-based applications for:  \n– Automation  \n– Data analyses and reporting  \n– Email  \n■ This process is currently being evaluated for other publications-related applications in our organization.  \nProcess Overview  \nWriter updates PMS (Datavision) when major milestones are accomplished*  \nPMS Vendor (Envision Pharma) sends PMS data twice daily  \n*Major milestones = Submission, Final Decision, Publication/Presentation  \nPower BI analyzes data and identifies milestone accomplishments and timing  \nPower Automate Flows triggered by receipt of data control process  \nAdditional Results  \nThe number of days between milestone accomplishment and documentation in PMS by month in 2022.  \nTracking only Automated Emails Sent  \nError bars = SEM  \nLimitations  \nWe cannot rule out the influence of other factors on our results including:  \n• Time of year  \n• Publication type  \nStatistical Analyses  \n• Results were analyzed in Prism v9.3.1 (GraphPad Software, LLC)  \n• Groups were compared using a two-tailed unpaired t-test  \n• Results with a p value \u003C0.05 were considered statistically significant  \nAcknowledgments: The authors would like to thank Laura Ramsey of Eli Lilly and Company for editorial contributions.  \nDisclosures: Brian S. Comer is an employee and shareholder of Eli Lilly and Company. Jeffrey Wayne Clemens is a retired employee and shareholder of Eli Lilly and Company.  \nScan or click the QR code or use this URL  \n([https://l](https://l)[illyscience.lilly.com/congress/ismpp2023](illyscience.lilly.com/congress/ismpp2023)) for a list of all Lilly content presented at the congress.  \nOther company and product names are trademarks of their respective owners.  \n19th Annual  \nMeeting of ISMPP; Washington, DC; April 24 – April 26, 2023","cbCaikuaBHnzxwoH","https://ap.wps.com/l/cbCaikuaBHnzxwoH","pdf",513273,"English","# Objective\n# Study design\n## Time periods and workflow\n# Key result\n# Conclusion\n# Process overview\n# Additional results\n# Limitations\n# Statistical analyses","[{\"question\":\"What problem did the publication management system (PMS) have?\",\"answer\":\"The PMS had deficiencies in compliance monitoring, publication progress/status reporting, and resource capacity and planning.\"},{\"question\":\"How was the positive reinforcement intervention implemented?\",\"answer\":\"Writers updated the PMS (Datavision) when major milestones were accomplished, and the PMS vendor sent PMS data twice daily. Power BI analyzed milestone timing and Power Automate flows triggered automatic positive reinforcement emails when updates were made within 5 days of actual dates.\"},{\"question\":\"What was the main outcome of sending positive reinforcement emails?\",\"answer\":\"Sending positive reinforcement emails significantly reduced the number of days between major milestone accomplishment and the corresponding updates in the PMS over a six-month period.\"}]","Positive reinforcement communications improve publication plan data timeliness and accuracy | PDF",1789172538]