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The person specification details essential criteria for customer-facing communication, IT competence, first aid training, problem-solving, confidentiality respect, flexibility, and physical fitness.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/porter-job-description-duties-responsibilities-and-person-specification/257689/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/porter-job-description-duties-responsibilities-and-person-specification/257689.png","ImageObject",442,249,{"name":42,"@type":43},"Fahsai","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-28","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",13,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the porter’s main duties and responsibilities?","Question",{"text":63,"@type":64},"The role focuses on a porter reception service, handling enquiries and calls, maintaining lodge registers and logs, managing mail and courier services, and using computer systems to confirm bookings. It also covers security control, CCTV monitoring, intruder alarm response, fire patrols, and investigating alarms.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What are the essential criteria in the person specification?",{"text":68,"@type":64},"Essential criteria include experience with computer systems (email and Microsoft Office), first aid training, experience in a public/customer-facing position, excellent verbal and written communication, and the ability to identify problems and implement solutions. The candidate must also demonstrate courtesy, flexibility, maturity for student supervision, and fitness for physical duties.",{"name":70,"@type":61,"acceptedAnswer":71},"What is the working schedule and required flexibility?",{"text":72,"@type":64},"The post is permanent and contracted for 37.5 hours per week on a shift/rota basis. Flexibility is required to support College evening and weekend functions throughout the year, including availability during the Christmas and New Year period.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},257689,1790437463,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","Porter Job Description  \nResponsible to: Head Porter  \nPurpose of Job: The Porter’s Lodge provides a welcoming and comprehensive Porterage  \nservice. This position is expected to be aware of operations and deliver an efficient service.  \nHours of work: This is a permanent contracted post for 37.5hrs per week on a shift / rota  \nbasis.  \nFlexibility is required and the post holder must be available to provide Porterage support for a number of College evening and weekend functions throughout the year and be available for work during such times as the Christmas and New Year period.  \nDuties & Responsibilities:  \nPorter Reception Service  \n• Receiving all callers to the Lodge; staff, fellows, students, guests and tourists and responding to all enquiries quickly and efficiently.  \n• Liaising with other departments, fellows, students, conference guests and visitors in order to maintain high standards and to present a courteous and efficient hospitality service.  \n• Answering and redirecting calls as required and taking messages/emails as required.  \n• General administration and maintenance of lodge registers, diaries and logs.  \n• Using the computer systems to access conference Kinetics system to ensure visitor requests and bookings are correct.  \n• Labelling of pigeonholes and liaising with the maintenance department for other areas as required.  \n• Sort incoming and outgoing mail and distribute as required.  \n• Providing courier services to customers as required.  \nSecurity  \n• Controlling and recording issues ensuring keys etc, are stored securely.  \n• Operating the intruder alarm system, secure buildings and to respond to any fire/intruder alarmsin accordance with laid down procedures.  \n• Monitoring CCTV cameras.  \nHealth and Safety  \n• Carrying out Fire patrols around College premises.  \n• Investigating any alarms received and to inspect the area for danger. To assist the Fire Service if required or reset systems as necessary.  \n• Monitoring that the accident book and desk diary are kept up to date.  \n• Reporting Health and Safety issues as appropriate.  \nDiscipline  \n• Supporting College expectations around student behaviour, reporting lapses in discipline to the appropriate authority.  \nThis job description is not an exhaustive list of duties and there may be other tasks delegated to the post holder.  \nPerson Specification  \n\n|  | Essential Criteria | Desirable Criteria |\n| --- | --- | --- |\n| Training/ Qualifications | • Experience with computer systems (email and Microsoft Office software)\u003Cbr>• First Aid trained\u003Cbr>• Experience or willing to engage in professional development training | Customer service trained |\n| Experience | • Experience in a public/customer facing position | Previous experience as a Porter |\n| Skills & Abilities | • Excellent verbal and written communication skills with the ability to flex the approach depending on audience\u003Cbr>• Demonstrated ability to identify problems and to develop and implement solutions |  |\n| Personal Qualities/ Attributes | • Courteous friendly attitude with a demonstrated ability to provide customer care and service and to respect confidential matters\u003Cbr>• Flexibility and willingness to changes within the workplace and facilitating the implementation of new ways of working and ideas\u003Cbr>• Mature attitude with the ability to exercise firm but caring control of students and to exercise supervision of team colleagues |  |\n| Physical/Special Requirements | • This is a physical post that requires a good standard of general fitness\u003Cbr>• Work within the Lodge requires standing when carrying out counter service activities\u003Cbr>• Work external to the Lodge involves mail deliveries and fire/security patrols. All these duties involve the climbing offlights of stairs at regular intervals. Investigation of alarms requires the ability to move rapidly between buildings and floors at pace |  |\n\nEmployee Benefits:  \n• Competitive salary.  \n• Life insurance including probate and bereavement support","cbCainAKksAfgjR7","https://ap.wps.com/l/cbCainAKksAfgjR7","pdf",132149,"English","# Porter Job Description\n## Duties & Responsibilities\n## Person Specification\n## Employee Benefits","[{\"question\":\"What are the porter’s main duties and responsibilities?\",\"answer\":\"The role focuses on a porter reception service, handling enquiries and calls, maintaining lodge registers and logs, managing mail and courier services, and using computer systems to confirm bookings. It also covers security control, CCTV monitoring, intruder alarm response, fire patrols, and investigating alarms.\"},{\"question\":\"What are the essential criteria in the person specification?\",\"answer\":\"Essential criteria include experience with computer systems (email and Microsoft Office), first aid training, experience in a public/customer-facing position, excellent verbal and written communication, and the ability to identify problems and implement solutions. The candidate must also demonstrate courtesy, flexibility, maturity for student supervision, and fitness for physical duties.\"},{\"question\":\"What is the working schedule and required flexibility?\",\"answer\":\"The post is permanent and contracted for 37.5 hours per week on a shift/rota basis. Flexibility is required to support College evening and weekend functions throughout the year, including availability during the Christmas and New Year period.\"}]","Porter Job Description - Duties Responsibilities and Person Specification | PDF",1789315858]