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It also details user credentials requirements, security identifiers, adding/removing users, password recovery, and user identification code retrieval. Additional FAQs address posted interest rates, rate-change impact, and transferring funds using electronic payment options.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/forms/","Forms",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/pooled-high-interest-savings-account-nbc-phisa-frequently-asked-questions/283398/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/pooled-high-interest-savings-account-nbc-phisa-frequently-asked-questions/283398.png","ImageObject",442,249,{"name":42,"@type":43},"Seraphina","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-28","2026-09-17",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",14,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"How do we apply for an NBC PHISA account, and is a council or board resolution required?","Question",{"text":63,"@type":64},"Send an email to invest@mfa.bc.ca and request an application for the NBC PHISA. No resolution from the Council or Board is required to establish the account.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"If we already have existing pooled investment funds or a CIBC PHISA, do we still need a separate application?",{"text":68,"@type":64},"Yes. PHISA is a bank account and requires separate documentation access, and both the NBC and CIBC PHISA require separate applications due to different registration requirements.",{"name":70,"@type":61,"acceptedAnswer":71},"What happens if I forget my password or my user identification code?",{"text":72,"@type":64},"For a forgotten password, email invest@mfa.bc.ca to request a password reset for the NBC PHISA; you will receive a temporary password and must change it within 48 hours. For a forgotten user identification code, email invest@mfa.bc.ca and provide the personal identifiers from the original application so your user name can be confirmed.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},283398,1790169252,{"code":4,"msg":82,"data":83},"success",[84,89,94,98,103,108,112,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":110,"slug":111},17,40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":109,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},962075114101,"https://ap-avatar.wpscdn.com/avatar/e000253a75eb197efd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780044092746381165","POOLED HIGH‐INTEREST SAVINGS ACCOUNT  \nNational Bank of Canada (NBC) Pooled High Interest Savings Account (PHISA)  \nFrequently Asked Questions  \nSetting up an account  \n􀂃 How do we apply for an account?  \nSend an email to [invest@mfa.bc.ca](invest@mfa.bc.ca) and request an application for the NBC PHISA.  \n􀂃 If we already have existing Pooled Investment Funds (i. e.: Bond, Intermediate or Money Market) do we still have to apply for this new fund?  \nYes, unlike the MFA’s existing Pooled Fund products, the PHISA is a bank account and requires the local government to sign documentation that is appropriate to access this type of investment.  \n􀂃 If we already have a CIBC Pooled High Interest Savings Account do we still need to complete another application?  \nYes, both the NBC and the CIBC PHISA require separate applications as they have different registration requirements. If you have completed an updated pre‐Authorized Debit Agreement with your CIBC PHISA then you will not be required to complete another one.  \n􀂃 Does the MFA require a Resolution from the Council or Board to apply for a NBC PHISA? No, we do not require a resolution to establish the account. We are relying on your confirmation during enrollment that you have an Investment Policy in place and are using a diversification strategy appropriate to your local government.  \n􀂃 How long does it take to get my PHISA account open and accessible?  \nOnce your application is received and processed by MFA it will take approximately 5 business days for the account to be set up. Please allow up to two business days for processing and approximately 3 business days for your account to be accessible.  \n􀂃 How will I know when I can start depositing funds into the account?  \nOnce your account is set up, MFA will email the contact identified on the application and advise them of the account number. At that time, your contact will also be receiving a welcome package that explains how the account can be funded, how to set up an on‐line payment template to withdraw funds, and an information reporting step by step guide.  \nPOOLED HIGH‐INTEREST SAVINGS ACCOUNT  \n􀂃 I am receiving email notifications from National Bank of Canada, what does this mean? Do I need to act?  \nYou will receive email notifications from National Bank of Canada when additions or changes are made to your profile (i. e.: adding users, setting up users etc. ) . No action is required.  \nUser Credentials  \n􀂃 What is the minimum number of Users required to access and transact on our account? Each account will require a minimum of 2 Users – with a level 1 profile to transact. One User to initiate the payment and sign and 1 User to approve the transaction. Alternatively, you may have 2 Users with a level 1 profile and 1 User with a level 2 profile. The User with the Level 2 profile would initiate the transaction and the 2 Users with the level 1 profile would sign the transaction.  \n􀂃 Why must I supply my birth year and a user identification code in addition to my business contact information on Schedule “C”?  \nYour birth year and user identification code will be used for security in the event you forget your password or username.  \n􀂃 How do we add Users after our account has been open?  \nYou will be required to complete the Additional User(s) Request form that can be found on our website under the Forms and Documents section of the Pooled High Interest Savings Account page. This form is to be [emailed to invest@mfa.bc.ca](emailed to invest@mfa.bc.ca).  \n􀂃 If someone leaves my workplace how do we delete their user profile from our account? You will be required to complete a Removal of User(s) form that can be found on our website under the Forms and Documents section of the Pooled High Interest Savings Account page. This form is to be [emailed to invest@mfa.bc.ca](emailed to invest@mfa.bc.ca).  \n􀂃 What happens if I forget my password?  \nIf you have forgotten your password you can email invest@mfa. bc. ca and request a password res","cbCaitWH5dQgkvZ1","https://ap.wps.com/l/cbCaitWH5dQgkvZ1","pdf",141480,"English","# Setting up an account\n## User Credentials\n# Deposits, Rates, and Transactions","[{\"question\":\"How do we apply for an NBC PHISA account, and is a council or board resolution required?\",\"answer\":\"Send an email to invest@mfa.bc.ca and request an application for the NBC PHISA. No resolution from the Council or Board is required to establish the account.\"},{\"question\":\"If we already have existing pooled investment funds or a CIBC PHISA, do we still need a separate application?\",\"answer\":\"Yes. PHISA is a bank account and requires separate documentation access, and both the NBC and CIBC PHISA require separate applications due to different registration requirements.\"},{\"question\":\"What happens if I forget my password or my user identification code?\",\"answer\":\"For a forgotten password, email invest@mfa.bc.ca to request a password reset for the NBC PHISA; you will receive a temporary password and must change it within 48 hours. For a forgotten user identification code, email invest@mfa.bc.ca and provide the personal identifiers from the original application so your user name can be confirmed.\"}]","POOLED HIGH-INTEREST SAVINGS ACCOUNT - NBC PHISA - Frequently Asked Questions | PDF",1789603468]