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Where policies set the expectation for employee behaviors, the procedures outline the steps to get there.  \nWell-detailed policies & procedures serve as valuable communication tools for the efficient implementation of all business operations within the organization and for reducing operational error and oversights.  \nYour policies and procedures reflect your organization’s best practices, standards for how work is to be performed, and core business process descriptions.  \nMany organizations today are simplifying how their policies and procedures are communicated by making them available through intranets and employee portals.  \n\n| \u003Cbr>Getting Started |\n| --- |\n| Ø Keep in mind that this is a collaborative process\u003Cbr>Ø Give yourself time to get all the input you need from others\u003Cbr>Ø Acknowledge that there will be many versions before the final document\u003Cbr>Ø Assign someone with skillful writing and editing skills to the project |\n\n1.  \nWhat’s Inside  \nIntroduction  \n1.The Basics  \na. Types of Policies and Procedures  \nb. Policy Statements  \n2. Who is involved?  \n3. Aligning Policies With Organizational Culture  \n4. Language Matters  \n5. Developing Effective Procedures  \nc. Pre-writing Resource Checklist  \n6. Procedural Fidelity  \n7. Reviewing and Revising-On Growth and Change  \n8. Final Considerations  \nFurther Reading  \nAppendices  \nA. Policy and Procedure Template  \nB. Possible Policy Areas  \nC. Revised Policy Distribution and Rollout Checklist  \nD. Sample Procedure Checklist  \nE. Checklist for Checklists  \nF. Sample P & P Table of Contents  \nHOW TO USE THIS WORKBOOK  \nThis workbook will walk you through the development and implementation of a Policy and Procedure that can serve as a model for future Policy and Procedure development.  \nFollowing the steps outlined in this workbook will serve as a checklist to keep your process on track through completion. Each step exists along a sequence that maximizes efficiency and quality. Include all the steps provided to help you ensure that your Policies and Procedures reflect who you are, what you believe in and how you conduct business. Good luck!  \nLet’s Get Started  \n2.  \nIntroduction:  \nConceptualizing, Developing and Writing a Policy and Procedure  \nYou have been tasked with reviewing the Policies and Procedures your organization has had for many years as well as some that have never been created. In the last 10 years the organization has changed dramatically in size and services. You know that many staff never referred to your organization’s old Policy Manual and most people learned what to do and how to respond in situations (e.g.,  \nfire/evacuation drills, missing persons, incidents, medication management, etc. ) through experience and following in the steps of senior colleagues.  \nAlthough this is how it’s always been, you acknowledge that this is not the best scenario for your organization moving forward in these fast changing and turbulent times. It would only take one missed procedural step or one action out of sequence or one missing policy to result in jeopardy to your organization’s service delivery, legal standing, reputation and financial stability. Your community standing is based on the reputation you have earned for service delivery and accessibility and you want all staff to represent the organization in a similar professional, creative and innovative way.  \nThis Workbook has been created to guide you through the steps you and your team will take to update your organization’s policies and procedures to make them clear, easily communicated, readily followed and consistent with your organizational mission, service philosophy, culture and programmatic uniqueness. We suggest that you first use the workbook with a particular policy that needs to be either revised or written for the first time. The s","cbCaio8F424C28YS","https://ap.wps.com/l/cbCaio8F424C28YS","pdf",7519420,"English","# Getting Started\n## What’s Inside\n# Introduction\n## Conceptualizing, Developing and Writing a Policy and Procedure\n# Section 1: The Basics\n## Policy and Procedure: What's the difference?\n## Why are policies & procedures important?\n## What do I need to know to develop policies & procedures?\n## Types of Policies and Procedures","[{\"question\":\"What is the difference between a policy and a procedure?\",\"answer\":\"A policy mandates, specifies, or prohibits conduct to support the organization’s mission and compliance goals. 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