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The position supports the Manager in overseeing daily operations, volunteer and people management, compliance requirements, training in Post Office systems, and guidance on alcohol sales, food hygiene, and health and safety. 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In the Manager’s absence, the role reports to the Board of PCSL and helps ensure continuity.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What hours, pay, and employment terms are offered?",{"text":114,"@type":110},"Core hours are 20 hours per week at £13,740 per annum, with additional paid hours agreed to cover the Manager’s annual leave. The role is permanent, includes 4 weeks annual leave plus statutory holidays, and starts with a six-month probation period.",{"name":116,"@type":107,"acceptedAnswer":117},"Which skills and personal qualities are essential for the role?",{"text":118,"@type":110},"Essential skills include experience motivating or managing volunteers, strong customer service, excellent written and verbal communication, and computer literacy. 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This role will assist in the smooth running of the Shop, Post Office and Cafe and requires excellent organisational ability and people management skills. The role will be subject to an initial probationary period of six months and will require standard criminal records checks and vetting by the Post Office.  \nHours and rates of pay  \n• Core hours-20 hours per week- £13,740 per annum  \n• Additional paid hours (timing to be agreed) to cover for manager annual leave  \n• Permanent position  \n• 4 weeks annual leave plus statutory holidays  \nEssential skills  \n• Experience of working with, motivating or managing volunteers  \n• Good general education  \n• Excellent customer service skills  \n• Excellent written and verbal communication  \n• Good level of computer literacy including email, spreadsheets and social media  \nDesirable skills  \n• Skills and experience in managing staff rotas, stock control and pricing  \n• Knowledge and skills in cash handling procedures in a retail setting  \n• Post Office experience as a manager or assistant  \n• Volunteer recruitment and rostering  \n• Budgeting and finance  \n• Experience of working in a not-for-profit community enterprise  \nTraining  \nFull Post Office training will be provided if the candidate has not already completed this training. This will involve:  \n• Approximately 8 hours of digital learning covering compliance and basic operations  \n• 2-3 days of face-to-face training for in-depth knowledge  \n• Final assessment and practical observation in the shop  \n• Instruction on using the Horizon IT system  \nApplicants will also be offered training in relation to the sale of alcohol as well as food hygiene and health and safety.  \nManagement and Reporting  \n• The Assistant Manager will report to the Manager in the first instance and in the Manager’s absence, to the Board of PCSL, who represent the society’s members, the community owners of the business  \n• Post Office compliance will be supervised by the Postmaster.  \nFurther information on the expected tasks is included in the Key Tasks document, attached to this recruitment pack.  \nPerson Specification  \nPersonal Qualities  \n• Customer focused – develops a positive relationship with customers and exceeds expectations.  \n• Proactive approach – able to identify opportunities and/or threats to the successful running of the business  \n• Leader – good at planning and problem-solving, acts confidently, accepts responsibility and takes decisions.  \n• Enthusiastic – supports the aims and objectives of Pitton Community Store and is willing to learn.  \n• Team player – is able to motivate others and provide leadership and support.  \n• Behaves ethically – identifies and resolves concerns or conflicts in a fair and ethical manner in full compliance with organisational values and legal obligations.  \n• Effective communicator – ensures open and regular communication with customers, staff, volunteers, suppliers and the community. Is able to exercise discretion.  \n• Forward-thinking – proactive and willing to come up with ideas to grow the business and serve the community.  \n• Neat and professional personal presentation.  \n• Understands that the shop serves as a community hub and as such should be welcoming and supportive to local people.","cbCaiiZUFVnkvsBY","https://ap.wps.com/l/cbCaiiZUFVnkvsBY","pdf",33565,"English","# Role Description\n# Hours and rates of pay\n# Essential skills\n# Desirable skills\n# Training\n# Management and Reporting\n# Person Specification\n## Personal Qualities","[{\"question\":\"What responsibilities does the Assistant Manager cover at Pitton Community Shop?\",\"answer\":\"The Assistant Manager works with the Manager to oversee the smooth running of the shop, Post Office, and café, supporting daily operations and compliance. In the Manager’s absence, the role reports to the Board of PCSL and helps ensure continuity.\"},{\"question\":\"What hours, pay, and employment terms are offered?\",\"answer\":\"Core hours are 20 hours per week at £13,740 per annum, with additional paid hours agreed to cover the Manager’s annual leave. The role is permanent, includes 4 weeks annual leave plus statutory holidays, and starts with a six-month probation period.\"},{\"question\":\"Which skills and personal qualities are essential for the role?\",\"answer\":\"Essential skills include experience motivating or managing volunteers, strong customer service, excellent written and verbal communication, and computer literacy. Essential personal qualities emphasize a customer-focused, proactive, ethical leadership approach, effective communication, and professional presentation.\"}]","Pitton Community Shop - Assistant Manager Role Description and Person Specification | PDF",1789312656]