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It explains Tier 1/Baseline allowance calculations, high-usage pricing triggers, and key program surcharges such as Gas PPP and PCIA. 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It also notes that ongoing current charges must continue while the complaint is reviewed.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},283281,1790286228,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":20,"category_name":21,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},7971474921005,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Service For:  \nPAT DOE  \n1234 MAIN STREETANYTOWN,CA 12345  \n# Questions about your bill?\n\nMonday-Friday 7 a.m.-9 p.m.Saturday 8 a.m.-6 p.m.Phone:1-800-743-5000www.pge.com/MyEnergy  \nLocal Office Address  \n6537 Foothill BoulevardOakland,CA 94605  \n# Your Enrolled Programs\n\nSmartRateTM Pricing PlanPG&E's Solar Choice Plan-100%  \nImportant Messages  \nmulti-family complex.If this is incorrect,please call us at 1-800-743-5000 for a free rate analysis.  \nPlease return this portion with your payment.No staples or paper clips.Do not fold.Thank you.  \nPAT DOE  \n1234 MAIN STREETANYTOWN,CA 12345  \n# Your Account Summary\n\nCredit Balance on Previous Statement-$21.80Payment(s)Received Since Last Statement      0.00Outstanding Credit BalanceCurrent Electric Charges$29.30Current Gas Charges40.22  \nTotal Amount Due by 12/24/2018$47.72  \n## Daily Usage Comparison\n\nWinter electric baseline season The winter Tier 1(baseline)season began on November 1.Your total Tier 1 quantities were calculatedusing your daily winter baseline allowance starting November 1 and your daily summer baseline allowance for any days in your billingperiod before November 1.  \nYour current electricity rate Your electricity usage is currently billed on a rate for a single-family home or common-use area of a  \nContinued on page 5  \n0O000000000000000000000000000000000  \n\n| Total Amount Due:  \u003Cbr>ACcount Number:    Due Date:  \u003Cbr>mm/dd/yyyy  \u003Cbr>1234567890-1  \u003Cbr>$47.72   |\n| --- |\n\n\n| Amount Enclosed:  \u003Cbr>$   |  |\n| --- | --- |\n|  |  |\n\n1-800-468-4743  \nIf you believe there is an error on your bill,please call 1-800-743-5000 tospeak with a representative.If you are not satisfied with our response,contact theCalifornia Public Utilities Commission (CPUC),Consumer Affairs Branch (CAB),505 Van Ness Avenue,Room 2003,San Francisco,CA 94102,1-800-649-7570 or7-1-1(8:30 AM to 4:30 PM,Monday through Friday)or by visitingwww.cpuc.ca.gov/complaints/.  \nTo avoid having service turned off while you wait for the outcome of a complaint tothe CPUC specifically regarding the accuracy of your bill,please contact CAB forassistance.If your case meets the eligibility criteria,CAB will provide you withinstructions on how to mail a check or money order to be impounded pendingresolution of your case.You must continue to pay your current charges while yourcomplaint is under review to keep your service turned on.  \nRotating outage blocks are subject to change without advance notice due tooperational conditions.  \nTier 1/Baseline allowance:Some residential rates are given a Tier 1/Baselineallowance-aCPUC approved percentage of average customer usage duringsummer and winter months.Your Tier 1/Baseline allowance provides for basicneeds at an affordable priceand encourages conservation.Your allowance isassigned based on the climate where you live,the season and your heat source.Asyou use more energy,you pay more for usage.Any usage over your baselineallowance will be charged at a higher price.  \n.\"PG&E\"-refers to Pacifie Gas and Electric Company,a subsidiary of PG&E Coneratien.◎2018Pacifie Gas and Eleectric Cmpany.All nghts reserved.…      …Please do not mark in box.For system use only.  \nPlease allow1-2 billing cycles for changes to take effect  \n·PG&E's Mobile Bill Pay  \n·By mail:Send your payment along with this payment stub in the envelopeprovided.  \n·At a PG&E payment center or local office:Tofind apayment center or localoffice near you,please visit www.pge.com or call1-800-743-5000.Please bringa copy of your bill with you.  \nChange my mailing address to:                    \nDich vu khách tiéng Viet (Vietnamese)  \n1-800-660-6789  \n1-800-298-8438  \n1-800-893-9555  \nYou may be eligible for a lower rate.To leam more about optional rates or viewacomplete list of rules and rates,visit ww.pge.com or call 1-800-743-5000.  \nPower Charge Indifference Adjustment (PCIA):Ensures that non-exemptcustomers under PG&E's GT and ECR rate schedules or who purchase electricity(generation)from non-PG&E suppliers pay thei","cbCaibz7Mp5EUfZM","https://ap.wps.com/l/cbCaibz7Mp5EUfZM","pdf",1836080,"English","# Your Enrolled Programs\n# Your Account Summary\n## Daily Usage Comparison\n# Rules and rates\n# Important definitions\n# Ways To Pay\n## Business Customer Service","[{\"question\":\"What does the Solar Choice Plan enrollment section describe?\",\"answer\":\"It lists the SmartRateTM pricing plan and PG\\u0026E's Solar Choice Plan and includes important messages and return/payment-stub instructions.\"},{\"question\":\"How is the Tier 1/Baseline allowance used in billing?\",\"answer\":\"The statement explains that Tier 1/Baseline allowance amounts are calculated from average usage for summer and winter periods, and usage above the allowance is billed at a higher price.\"},{\"question\":\"What actions should be taken if there is an error on the bill?\",\"answer\":\"It advises calling PG\\u0026E for discussion and, if still not satisfied, contacting the CPUC Consumer Affairs Branch. It also notes that ongoing current charges must continue while the complaint is reviewed.\"}]","PG&E Solar Choice Plan Bill Sample - Service and Charges Summary | PDF",1789595866]