[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-165025-en":3,"doc-seo-165025-105":30,"detail-sidebar-cat-1-en-105":93},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},165025,13056703019404,"Miles","https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0",1,11,"Presentations","Performance Measurement Framework - Purpose, Key Elements, and Service Standards","Performance Measurement Framework explains how departments can measure the effectiveness of a workplace accommodation service delivery model and set service standards for employees with disabilities. It defines a performance measurement framework as a structured approach for identifying what to measure, how to measure it, and who is responsible, while aligning activities to program goals. The framework covers logic models, theory of change, service standards, and key performance indicators, supporting ongoing learning, improvement, and continuous enhancement of services.","Performance Measurement Framework\n\u0003\u0013 TOC \\o \"1-3\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc209702608\" \u0014Purpose of this tool\t\u0013 PAGEREF _Toc209702608 \\h \u00141\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702609\" \u0014What is a performance measurement framework?\t\u0013 PAGEREF _Toc209702609 \\h \u00141\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702610\" \u0014What are service standards in the context of workplace accommodation?\t\u0013 PAGEREF _Toc209702610 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702611\" \u0014Performance measurement framework\t\u0013 PAGEREF _Toc209702611 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702612\" \u0014Theory of change\t\u0013 PAGEREF _Toc209702612 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702613\" \u0014Logic model\t\u0013 PAGEREF _Toc209702613 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702614\" \u0014Key performance indicators\t\u0013 PAGEREF _Toc209702614 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702615\" \u0014Using data to track and measure key performance indicators\t\u0013 PAGEREF _Toc209702615 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702616\" \u0014Examples of data sources:\t\u0013 PAGEREF _Toc209702616 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702617\" \u0014BAP key performance indicators\t\u0013 PAGEREF _Toc209702617 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702618\" \u0014Service standards\t\u0013 PAGEREF _Toc209702618 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702619\" \u0014Why service standards matter for workplace accommodation\t\u0013 PAGEREF _Toc209702619 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702620\" \u0014What does a good service standard look like?\t\u0013 PAGEREF _Toc209702620 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702621\" \u0014How to get started\t\u0013 PAGEREF _Toc209702621 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702622\" \u0014Considerations\t\u0013 PAGEREF _Toc209702622 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702623\" \u0014Examples of service standards – Workplace accommodation centre of expertise\t\u0013 PAGEREF _Toc209702623 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc209702624\" \u0014Further reading\t\u0013 PAGEREF _Toc209702624 \\h \u001415\u0015\u0015\n\u0015\u0004\nPurpose of this tool\nThis tool is for departments to measure the effectiveness of their workplace accommodation service delivery model. It also provides information to departments and agencies on how to set service standards when delivering workplace accommodation services for employees with disabilities and how these work along with the performance measurement framework.\nWhat is a performance measurement framework?\nA performance measurement framework (PMF) is a structured way to track how well a program or service is working.\nIt helps collect and analyze data to measure results.\nIt identifies what to measure, how to measure it and who is responsible.\nIt ensures the program stays aligned with its goals.\nIt supports ongoing learning and improvement.\nKey elements of a performance measurement framework include:\nA logic model – A visual map that shows:\nWhat goes into the program (inputs)\nWhat the program does (activities)\nWhat it produces (outputs)\nWhat changes it aims to make (outcomes)\nA theory of change – An analysis explaining the “why” behind the logic model:\nIt describes how and why the program is expected to work.\nIt includes the assumptions, risks and key factors that influence success.\nIt shows the steps needed to move from activities to real, lasting impact.\nWhat are service standards in the context of workplace accommodation?\nA service standard is a clear, simple statement that describes the level of service that an individual can expect from an organization.\nService standards set out expectations about the workplace accommodation process.\nThey inform service users, such as employees and managers, of what to expect.\nFor example: “Your request will be acknowledged within two business days.”\nThey set targets for how workplace accommodation centres of expertise carry out their operations.\nFor example: A request must be acknowledged within two business days\nPerformance measurement framework\nThe performance measurement framework identifies what successful workplace accommodation service delivery looks like, what data to track and how to use it to improve workplace accommodation services. In line with the Key Success Factor 5 found in the Maturity model for a Best-in-Class Workplace Accommodation Service Delivery ","cbCaifPPiHpoznMB","https://ap.wps.com/l/cbCaifPPiHpoznMB","docx",130422,16,"English","en",105,"# Purpose of this tool\n## What is a performance measurement framework?\n## What are service standards in the context of workplace accommodation?\n# Key elements and supporting theory\n## Theory of change\n## Logic model\n## Key performance indicators\n## Using data to track and measure key performance indicators\n# Implementation guidance\n## How to get started\n## Considerations\n## Examples of service standards","[{\"question\":\"What is the purpose of this tool?\",\"answer\":\"The tool helps departments measure the effectiveness of their workplace accommodation service delivery model. It also guides departments and agencies in setting service standards and explains how those standards work together with the performance measurement framework.\"},{\"question\":\"What does a performance measurement framework help a program do?\",\"answer\":\"It tracks how well a program or service is working by collecting and analyzing data. It clarifies what to measure, how to measure it, who is responsible, and how to keep the program aligned with its goals for continuous improvement.\"},{\"question\":\"How are service standards used in workplace accommodation?\",\"answer\":\"Service standards are clear statements describing the service level individuals can expect from an organization. They set expectations for employees and managers and provide operational targets for workplace accommodation centres of expertise.\"}]","Performance Measurement Framework - Purpose, Key Elements, and Service Standards | DOCX",1788164866,6,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":88,"head_meta":90,"extra_data":92,"updated_unix":28},"performance-measurement-framework-purpose-key-elements-and-service-standards","",{"@graph":36,"@context":87},[37,54,70],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/template/","Template",2,{"item":49,"name":13,"@type":43,"position":50},"https://docshare.wps.com/template/presentations/",3,{"item":52,"name":14,"@type":43,"position":53},"https://docshare.wps.com/template/performance-measurement-framework-purpose-key-elements-and-service-standards/165025/",4,{"url":52,"name":14,"@type":55,"author":56,"headline":14,"publisher":58,"fileFormat":61,"inLanguage":23,"description":15,"dateModified":62,"datePublished":63,"encodingFormat":61,"isAccessibleForFree":64,"interactionStatistic":65},"DigitalDocument",{"name":9,"@type":57},"Person",{"url":41,"name":59,"@type":60},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-05","2026-08-31",true,{"@type":66,"interactionType":67,"userInteractionCount":69},"InteractionCounter",{"@type":68},"ViewAction",7,{"@type":71,"mainEntity":72},"FAQPage",[73,79,83],{"name":74,"@type":75,"acceptedAnswer":76},"What is the purpose of this tool?","Question",{"text":77,"@type":78},"The tool helps departments measure the effectiveness of their workplace accommodation service delivery model. It also guides departments and agencies in setting service standards and explains how those standards work together with the performance measurement framework.","Answer",{"name":80,"@type":75,"acceptedAnswer":81},"What does a performance measurement framework help a program do?",{"text":82,"@type":78},"It tracks how well a program or service is working by collecting and analyzing data. It clarifies what to measure, how to measure it, who is responsible, and how to keep the program aligned with its goals for continuous improvement.",{"name":84,"@type":75,"acceptedAnswer":85},"How are service standards used in workplace accommodation?",{"text":86,"@type":78},"Service standards are clear statements describing the service level individuals can expect from an organization. They set expectations for employees and managers and provide operational targets for workplace accommodation centres of expertise.","https://schema.org",{"og:url":52,"og:type":89,"og:title":14,"og:site_name":59,"og:description":15},"article",{"robots":91,"canonical":52},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":94},[95,98,103,108,113,117,122,127,132],{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":96,"slug":97},90,"presentations",{"id":99,"doc_module":11,"doc_module_name":46,"category_name":100,"show_sort_weight":101,"slug":102},12,"Resumes",80,"resumes",{"id":104,"doc_module":11,"doc_module_name":46,"category_name":105,"show_sort_weight":106,"slug":107},14,"Invoices",70,"invoices",{"id":109,"doc_module":11,"doc_module_name":46,"category_name":110,"show_sort_weight":111,"slug":112},15,"Posters",60,"posters",{"id":21,"doc_module":11,"doc_module_name":46,"category_name":114,"show_sort_weight":115,"slug":116},"Social Media",50,"social-media",{"id":118,"doc_module":11,"doc_module_name":46,"category_name":119,"show_sort_weight":120,"slug":121},17,"Forms",40,"forms",{"id":123,"doc_module":11,"doc_module_name":46,"category_name":124,"show_sort_weight":125,"slug":126},18,"Letters",30,"letters",{"id":128,"doc_module":11,"doc_module_name":46,"category_name":129,"show_sort_weight":130,"slug":131},21,"Paper Templates",5,"papers-templates",{"id":133,"doc_module":11,"doc_module_name":46,"category_name":134,"show_sort_weight":4,"slug":135},158,"General","general-158"]