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The review evaluates the SSA process from application submission through printing and mailing, using sampled Forms SS-5 and comparisons between certification dates recorded on paper and captured in the MES system. Findings identify gaps in measurement coverage and mismatches in certification date data, leading to recommendations to improve system capture and processing-time calculation.",{"@graph":63,"@context":122},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/performance-measure-audit-timely-issuance-of-social-security-number-cards/306219/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/performance-measure-audit-timely-issuance-of-social-security-number-cards/306219.png","ImageObject",442,249,{"name":88,"@type":89},"วิน","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-21","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":9},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114,118],{"name":105,"@type":106,"acceptedAnswer":107},"What was the objective of the audit?","Question",{"text":108,"@type":109},"The audit assessed the accuracy of SSA’s performance measure data for the timely issuance of original and replacement SSN cards.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which systems and data sources were reviewed?",{"text":113,"@type":109},"The audit reviewed issuance data maintained in MES and the Field Office Social Security Number Enumeration Report (FOSSNER).",{"name":115,"@type":106,"acceptedAnswer":116},"What were the main issues identified in the results of the review?",{"text":117,"@type":109},"The audit found that SSA did not measure the full processing time, some certification dates on applications did not match MES certification dates, the database allowed zero processing time, and SSA did not meet its performance measure for SSN card processing.",{"name":119,"@type":106,"acceptedAnswer":120},"What corrective actions did the OIG recommend?",{"text":121,"@type":109},"Recommendations included capturing printing and mailing processing time, training field office personnel to enter certification dates accurately into MES, revising MES interview and batch mode processes to capture certification time, and computing application processing time from certification to assignment.","https://schema.org",{"og:url":78,"og:type":124,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":126,"canonical":78},"index,follow",{"doc_id":128,"site_id":56},306219,1789834329,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":88,"user_avatar":133,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":9,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":139,"language":140,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":61,"update_tm":129,"read_time":144},2336475104736,"https://ap-avatar.wpscdn.com/avatar/22000c4c5e0e5b17e70?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786591360781797222","Office of th e Inspector General  \nKenneth S. Apfel  \nCommissioner ofSocialSecurity  \nInspector General  \nPerformance Measure Audit: Timely Issuance ofSocialSecurity Number Cards  \nTh e attach ed finalreport presents th e results ofour performance measure auditon th e timely issuance ofSocialSecurity number cards (A-02-9 7-9 3003). Th e  \nobjective of our review was to assess th e accuracy of th e SocialSecurity Administration’s performance measure data for th e timely issuance of originaland replacementSSN cards.  \nYou may wish to comment on any furth er action tak en or contemplated on our recommendations. Ifyou ch oose to offer comments , please provide your  \ncomments with in th e next60 days. Ifyou wish to discuss th e finalreport, please callme or h ave your staff contact Pamela J. Gardiner, Assistant Inspector General for Audit, at (410)965-9700.  \nDavid C. Williams  \nEXECUTIVE SUMMARY  \nOBJECTIVE  \nThe objective of this audit was to assess the accuracy of the Social Security Administration’s (SSA) performance measure data for the timely issuance of original and replacement Social Security number (SSN) cards .  \nBACKGROUND  \nSSA’s Customer Service Pledge states that, “If you request a new or replacement Social Security card from one of our offices, we will mail it to you within 5 working days of receiving all the information we need .” Timely issuance of new and replacement SSN cards is also a Government Performance and Results Act (GPRA) performance measure in SSA’s Strategic Plan . For both Fiscal Years (FY) 1997 and 1998, SSA has a goal of mailing out new and replacement SSN cards within  \n5 working days in 97 percent of the requests . In FYs 1995 and 1996, 16.6 million and 16.7 million SSN cards were issued, respectively, with 13.2 million and  \n12.9 million issued through the Modernized Enumeration System (MES) . The remaining SSN cards were issued through the Enumeration at Birth process .  \nSSA maintains two data bases containing information on the issuance of SSN cards : MES; and the Field Office Social Security Number Enumeration Report (FOSSNER) . MES is the computerized system field offices (FO) use to take and process an Application for a Social Security Card (Form SS-5) . MES features two modes of processing an application : the interview (on-line) and batch modes . The certification date, which appears in both modes of processing, signifies the start of the application process and is the date FO personnel processed the SS-5, reviewed the supporting documentation, and entered the data into MES . FOSSNER is a monthly report that provides information to FOs and various central office components on the processing of all Forms SS-5 taken through MES .  \nWe reviewed SSA’s process for issuing original and replacement SSN cards from the time of application to the printing and mailing of the cards . For the period  \nJune 2-6, 1997, we obtained a random sample of 500 Forms SS-5 out of a universe consisting of 257,352 Forms SS-5 that were processed by FOs nationwide . We compared the certification dateson the hard copies of the Forms SS-5 to the dates entered into the MES to ensure that the dates were accurately captured . Additionally, a 10 percent cluster sample of FOs nationwide were  \ncontacted to ascertain how they processed Forms SS-5 . We also analyzed the processing time for each step in the issuance of SSN cards from application to printing and mailing of the cards . The work was performed at the New York Regional Office with assistance from SSA Headquarters in Baltimore, Maryland . The field work was conducted from April to November 1997.  \nRESULTS OF REVIEW  \nWe found four major areas of concern:  \n􀂧 SSA DID NOT MEASURE THE FULL PROCESSING TIME FOR ISSUING SSN CARDS  \n􀂧 SOME OF THE CERTIFICATION DATES ON THE SSN APPLICATIONS DID NOT AGREE WITH THE MES CERTIFICATION DATES  \nProjected Errors Number 35,000  \nNew MES Revision Could Result in More Discrepancies  \n􀂧 SSA’s DATA BASE ALLOWED ZERO DAYS PROCESSING T","cbCaifJbLoG9Dhx4","https://ap.wps.com/l/cbCaifJbLoG9Dhx4","pdf",142043,24,"English","# Executive Summary\n## Objective\n## Background\n## Results of Review\n## Conclusions and Recommendations\n## Agency Comments\n## OIG Response","[{\"question\":\"What was the objective of the audit?\",\"answer\":\"The audit assessed the accuracy of SSA’s performance measure data for the timely issuance of original and replacement SSN cards.\"},{\"question\":\"Which systems and data sources were reviewed?\",\"answer\":\"The audit reviewed issuance data maintained in MES and the Field Office Social Security Number Enumeration Report (FOSSNER).\"},{\"question\":\"What were the main issues identified in the results of the review?\",\"answer\":\"The audit found that SSA did not measure the full processing time, some certification dates on applications did not match MES certification dates, the database allowed zero processing time, and SSA did not meet its performance measure for SSN card processing.\"},{\"question\":\"What corrective actions did the OIG recommend?\",\"answer\":\"Recommendations included capturing printing and mailing processing time, training field office personnel to enter certification dates accurately into MES, revising MES interview and batch mode processes to capture certification time, and computing application processing time from certification to assignment.\"}]","Performance Measure Audit: Timely Issuance of Social Security Number Cards | PDF",8]