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It represents the second edition of Improving Our Services: A Users’ Guide to Managing Change in the Health Service Executive (2008) .  \nMaterial from this Change Guide should be referenced as:  \nHealth Service Executive – Organisation Development and Design (2018, reprinted 2023) . People’s Needs Defining Change – Health Services Change Guide. Kells, Co Meath, Ireland: Health Service Executive.  \nAcknowledging sources  \nIn developing the Health Services Change Guide we have gathered and adapted information and knowledge on change from many sources. We always seek todo this in a way that respects the work of other people and acknowledges the source of the content. If you feel that we have not adhered to this principle, please contact us. We will either modify the content or remove the item.  \nData Protection  \nIn gathering data, particularly regarding service users, citizens, communities and staff, please ensure that you adhere to the requirements of the relevant legislation. This includes the Data Protection Acts 1998-2003 and the General Data Protection Regulation 2018.  \nAccessing the Change Guide and Additional Supports  \n􀁦 The Health Services Change Guide is available to use online or to download [at](at www.hse.ie/changeguide)[ www.hse.ie/changeguide](at www.hse.ie/changeguide).  \n􀁦 The Additional Resources in Appendix A signposts users of the Change Guide to other helpful supports in the system. It will be updated periodically and can be accessed [at](at www.hse.ie/changeguide)[ www.hse.ie/changeguide](at www.hse.ie/changeguide). The following symbol  indicates that other helpful information is available in Additional Resources.  \n􀁦 The Change & Innovation Hub ([www.hseland.ie](www.hseland.ie)) provides access to all of the documentation, templates, tools and methodologies referenced.  \n􀁦 Bibliography references in the document are noted as follows:  \n[number] and relate to literature reviewed by the authors available [at](at www.hse.ie/changeguide)[ www.hse.ie/changeguide](at www.hse.ie/changeguide).  \n􀁦 This work is also supported by a literature review completed by the Centre for Health Policy and Management, Trinity College Dublin: Understanding Change in Complex Health Systems – a review of the literature on change management in health and social care 2007-2017 [available at](available at www.hse.ie/changeguide)[ www.hse.ie/changeguide](available at www.hse.ie/changeguide).  \n􀁦 Further information and feedback  \nWe are always open to feedback to help us continually improve the guidance and resources available. If you would like to contact us for further information or with feedback and comments, please email us [at](at changeguide@hse.ie)[ changeguide@hse.ie](at changeguide@hse.ie).  \n© Health Service Executive Reprinted, September 2023 ISBN: 978-1-78602-081-9  \nPeople’s Needs Defining Change Health Services Change Guide  \nContents  \ni  \nContents  \nIntroduction by Chief Executive Officer vii  \nBuilding Capacity for People  \nand Culture Change viii  \nMaintaining Commitment to Engagement  \nand Consultation ix  \nPreface xi  \nDevelopment Process xi  \nAcknowledgements xii  \nIntroduction and Context 1  \nKey Drivers for Change 2  \nWhy is a Health Services Change Framework Needed? 3  \nHealth Services Change Framework 6  \nClick to navigate  \nSection 1: People and Culture Change Platform 8  \n1.1 Understanding Organisational Culture 9  \n1.1.1 Organisational culture and subcultures 9  \n1.1.2 Addressing cultural change 10  \n1.2 People and Culture – the Change Priorities 10  \n1.2.1 Practice collective leadership 11  \n1.","cbCaiiganHFXvIvv","https://ap.wps.com/l/cbCaiiganHFXvIvv","pdf",5711350,379,"English","# Introduction and Context\n## Key Drivers for Change\n## Why is a Health Services Change Framework Needed?\n## Health Services Change Framework\n# Section 1: People and Culture Change Platform\n## Understanding Organisational Culture\n## People and Culture – the Change Priorities\n# Section 2: People’s Needs Defining Change\n## Working with Service Users, Families, Citizens, Communities and Staff\n## Develop Engagement Process\n# Section 3: Define\n## Identify Shared Purpose\n## Understand Current Services\n## Agree Better Outcomes\n## Measure for Success\n## Make Case for Change\n# Section 4: Design\n## Agree to Co-Design\n## Design Service Operational Model","[{\"question\":\"What is the purpose of the Health Services Change Guide?\",\"answer\":\"It provides structured guidance for managing health services change, emphasizing a people-and-culture approach, engagement, and consultation across defined change stages.\"},{\"question\":\"Which change priorities are covered under the People and Culture platform?\",\"answer\":\"The guide highlights collective leadership, shared values, engagement and communication, understanding personal experiences, supporting behavior change, investing in people and teams, partnering, using evidence and technology, and accountability for public value.\"},{\"question\":\"How should data related to service users and staff be handled?\",\"answer\":\"Data gathering must comply with relevant legislation, including the Data Protection Acts 1998–2003 and the General Data Protection Regulation 2018.\"}]","People’s Needs Defining Change - Health Services Change Guide | PDF",1789151059,133]