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The role manages staff and programs that build positive, loyal relationships, oversees amenities, receptions, intermissions, and merchandising-related activities, and coordinates closely with Ticket Office, Marketing, Production, Facilities, and security. Core duties include emergency leadership, crisis intervention and first aid, maintaining facility and equipment, producing reports, and managing FOH budgets and forecasting, hiring, training, and continuous improvement through customer feedback.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/patron-experience-manager-job-description/260509/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/patron-experience-manager-job-description/260509.png","ImageObject",442,249,{"name":88,"@type":89},"Terk","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the Patron Experience Manager responsible for?","Question",{"text":109,"@type":110},"The Patron Experience Manager leads Front of House patron services and program operations to deliver high-quality, seamless patron experiences across all Cal Performances venues.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the role support accessibility and inclusive patron experiences?",{"text":114,"@type":110},"The position ensures venue ambiance, appearance, and accessible areas are appropriate, maintains accessibility equipment for patrons with disabilities, and develops amenities and communications that support all visitors.",{"name":116,"@type":107,"acceptedAnswer":117},"What responsibilities cover security and emergency response?",{"text":118,"@type":110},"The manager identifies security needs, coordinates with contract security and law enforcement, develops and tests security operation plans, and leads emergency procedures including evacuation, crisis intervention, and first aid.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260509,1790048072,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1099525198933,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Patron Experience Manager (\\#20037)  \nJob Description  \nDepartment: Cal Performances  \nPayroll Title: EVENTS SPEC 3  \nTitle Code: 006292  \nPercentage of Time: 100%  \nSchedule: Variable (Including Nights & Weekends) Supervisor’s Title: Director of Venue Operations  \nPersonnel Program: Personnel Policies for Staff Members (PPSM)  \n\n| Supervises | Payroll Title | % of Time |\n| --- | --- | --- |\n| (1) Variable Staff | FOH Lead | .10-1.0 |\n| (~10) Students | House Manager | .10-.49 |\n| (~10) Students | Assistant House Manager | .10-.49 |\n| (~30) Students | Staff Usher | .10-.49 |\n| (~225) Community Volunteers | Usher | .10-.49 |\n| INTRODUCTION\u003Cbr>Cal Performances of University of California, Berkeley is recruiting a Patron Experience Manager to join its Operations team.\u003Cbr>Cal Performances presents and produces outstanding artists from the Bay Area, the United States, and around the world in performances and community programs which promote excellence, innovation, diversity, education, and community involvement, with the fundamental belief that the arts are vital to our society locally, nationally, and internationally. To learn more about Cal Performances, please visit [https://calperformances.org/](https://calperformances.org/) .\u003Cbr>The Patron Experience Manager implements strategies and manages both staff and programs that develop positive, loyal relationships with our guests. The incumbent is responsible for the efficient operation of all Front of House (FOH) activities associated with Cal Performances’ fine arts and rental events in six different venues: Zellerbach Hall, Zellerbach Playhouse, Wheeler Auditorium, Hertz Hall, Hearst Greek Theatre and the First Congregational Church. The Patron Experience Manager is a lead member of the organization’s cross-functional team responsible for providing a seamless program that delivers high quality patron experiences through the continuum of a customer’s experience.\u003Cbr>RESPONSIBILITIES\u003Cbr>Patron Services and FOH Management* |  |  |\n\nBe a leading voice in creating services and experiences that are equitable and inclusive for a diverse group of visitors and team members, promoting belonging at all Cal Performances activities.  \nEnsure the ambiance, appearance, and general condition of patron accessible areas of the venues are appropriate.  \nMaintain facility and equipment to provide maximum accessibility to patrons with disabilities.  \nDevelop and provide patron amenities; ensure effective communications are made to patrons regarding event logistics through pre-concert emails, post-concert surveys, day-of communication, signage, etc.  \nOversee execution of receptions, special events, intermissions, artist meet-and-greets, merchandise sales, informational/promotional displays, and other pre/post-event activities.  \nServe as Front of House Manager, in rotation, for Cal Performances events.  \nAct in close coordination with Ticket Office staff to employ customer service techniques to effectively interact with patrons, mutually resolving critical issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.  \nIdentify and determine security needs. Coordinate with contract security and law enforcement for audience and artist safety. Manage the development, implementation and frequent testing of security operations plans, coordinating with campus partners such as UC Police Department.  \nCoordinate with Marketing and other units as necessary to ensure that marketing materials, program books, inserts and/or surveys are available to all venues for distribution at events.  \nAssume a leadership role in emergency situations, lead evacuation or other safety related procedures; perform crisis intervention; call for police and/or paramedics; and prevent or remove anything or anyone disrupting a performance. Provide first aid.  \nAdministration*  \n\n| Develop and maintain procedural policies for Patron Services and Front of House staff including house po","cbCainrvyUBd96kx","https://ap.wps.com/l/cbCainrvyUBd96kx","pdf",147945,"English","# INTRODUCTION\n## RESPONSIBILITIES\n## Patron Services and FOH Management\n## Administration\n## Scheduling & Supervision\n## Continuous Improvement of Patron Experience","[{\"question\":\"What is the Patron Experience Manager responsible for?\",\"answer\":\"The Patron Experience Manager leads Front of House patron services and program operations to deliver high-quality, seamless patron experiences across all Cal Performances venues.\"},{\"question\":\"How does the role support accessibility and inclusive patron experiences?\",\"answer\":\"The position ensures venue ambiance, appearance, and accessible areas are appropriate, maintains accessibility equipment for patrons with disabilities, and develops amenities and communications that support all visitors.\"},{\"question\":\"What responsibilities cover security and emergency response?\",\"answer\":\"The manager identifies security needs, coordinates with contract security and law enforcement, develops and tests security operation plans, and leads emergency procedures including evacuation, crisis intervention, and first aid.\"}]","Patron Experience Manager - Job Description | PDF",1789342978]