[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-262812-105":3,"detail-sidebar-cat-1-en-105":84,"doc-detail-262812-en":130},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":77,"head_meta":79,"extra_data":81,"updated_unix":83},105,"en","patron-experience-manager-job-description-oklahoma-city-ballet","Patron Experience Manager Job Description - Oklahoma City Ballet","","Patron Experience Manager ensures smooth box office operations while elevating the overall experience for Oklahoma City Ballet patrons. The role oversees ticket sales workflows, venue front-of-house coordination, customer service, and monthly/quarterly/annual ticketing reconciliations. It also manages patron experience end-to-end, including prospecting, subscriber renewals, and feedback collection, and uses ticketing and patron demographic data to produce decision-support reports and forecast revenue growth. Responsibilities further include maintaining the organization website and coordinating digital and direct mail communications.",{"@graph":14,"@context":76},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/patron-experience-manager-job-description-oklahoma-city-ballet/262812/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/patron-experience-manager-job-description-oklahoma-city-ballet/262812.png","ImageObject",442,249,{"name":42,"@type":43},"Quinn","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-10","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":26},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68,72],{"name":59,"@type":60,"acceptedAnswer":61},"What are the core responsibilities of the Patron Experience Manager?","Question",{"text":62,"@type":63},"The role manages box office day-to-day operations, supports front-of-house experience for performances, and oversees patron service from prospecting through subscriber renewal and feedback collection.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How does the position support revenue growth?",{"text":67,"@type":63},"It facilitates and grows individual and group ticket sales, uses ticketing and patron demographic data to generate reports, and forecasts potential sales growth through strategic initiatives.",{"name":69,"@type":60,"acceptedAnswer":70},"What qualifications and skills are required?",{"text":71,"@type":63},"The role requires strong organizational and interpersonal communication skills, proficiency in data analysis and reporting, understanding of ticketing audits and reconciliation, and working knowledge of Paciolan (or similar) ticketing systems and office software.",{"name":73,"@type":60,"acceptedAnswer":74},"What is the application timeline and work schedule expectation?",{"text":75,"@type":63},"The priority deadline is May 1, 2024, and the position must attend all performances with a flexible schedule including evenings and weekends.","https://schema.org",{"og:url":32,"og:type":78,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":80,"canonical":32},"index,follow",{"doc_id":82,"site_id":7},262812,1791618326,{"code":4,"msg":85,"data":86},"success",[87,92,96,101,106,111,116,121,126],{"id":88,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},11,"Presentations",90,"presentations",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":94,"slug":95},12,80,"resumes",{"id":97,"doc_module":22,"doc_module_name":25,"category_name":98,"show_sort_weight":99,"slug":100},14,"Invoices",70,"invoices",{"id":102,"doc_module":22,"doc_module_name":25,"category_name":103,"show_sort_weight":104,"slug":105},15,"Posters",60,"posters",{"id":107,"doc_module":22,"doc_module_name":25,"category_name":108,"show_sort_weight":109,"slug":110},16,"Social Media",50,"social-media",{"id":112,"doc_module":22,"doc_module_name":25,"category_name":113,"show_sort_weight":114,"slug":115},17,"Forms",40,"forms",{"id":117,"doc_module":22,"doc_module_name":25,"category_name":118,"show_sort_weight":119,"slug":120},18,"Letters",30,"letters",{"id":122,"doc_module":22,"doc_module_name":25,"category_name":123,"show_sort_weight":124,"slug":125},21,"Paper Templates",5,"papers-templates",{"id":127,"doc_module":22,"doc_module_name":25,"category_name":128,"show_sort_weight":4,"slug":129},158,"General","general-158",{"code":4,"msg":85,"data":131},{"doc_id":82,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":22,"category_id":93,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":139,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":144,"read_time":22},962075114765,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","| Job Title: Patron Experience Manager |  |\n| --- | --- |\n| Reports to: Director of Development & Communications |  |\n| Program/Department: Dev/Com |  |\n| FLSA Status: Exempt | Schedule: Full-Time |\n\nSUMMARY  \nThe PATRON EXPERIENCE MANAGER plays a pivotal role in ensuring the smooth operation of the box office while enhancing the overall experience for patrons of Oklahoma City Ballet. This individual oversees various aspects of ticket sales, venue operations, customer service, and data analysis to optimize revenue generation and patron satisfaction. This role is highly visible and accountable for the highest standards of customer relations with patrons, vendors, clients, and other stakeholders. The ideal candidate will possess exceptional organizational skills, strong interpersonal abilities, and a commitment to delivering unparalleled service to Oklahoma City Ballet patrons.  \nDUTIES AND RESPONSIBILITIES  \n1. Box Office  \n• Manage day-to-day functions of the box office, including subscriber relations and renewals, group sales, ticket fulfillment, comp lists, and cash handling procedures  \n• Develop and implement operational policies and procedures for the box office, ensuring compliance with venue regulations and industry standards  \n• Coordinate with partnering performing arts box offices on off-site and touring productions  \n• Facilitate and grow individual and group sales to enhance revenue generation  \n• Coordinate front-of-house operations for special in-house performances, ensuring a seamless experience for attendees  \n• Reconcile ticketing finances on a monthly, quarterly, and annual basis, including show settlements and sales reports  \n2. Development and Stewardship  \n• Manage all aspects of the patron experience with exceptional customer service, from prospecting new patrons to soliciting feedback from renewing subscribers  \n• Collect, segment, and analyze data related to ticket sales and patron demographics, and generate regular reports to inform decision-making  \n• Maximize revenue opportunities through strategic ticket sales initiatives and forecasting potential sales growth  \n• Collaborating across departments, manage and maintain the Oklahoma City Ballet website ensuring it has accurate and timely information  \n• Work closely with the Marketing Manager to create and distribute digital communication and direct mail providing patrons with relevant information about upcoming performances  \n3. General and Administration  \n• Collaborate with the Development and Communications team, as well as across departments, as a team player supporting Oklahoma City Ballet initiatives as needed  \n• Operate at the highest levels of commitment to confidentiality and practices that enhance and promote Oklahoma City Ballet  \n• Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working climate which will be conducive to maximum morale, productivity, and effectiveness  \nPATRON EXPERIENCE MANAGER JOB DESCRIPTION – OKLAHOMA CITY BALLET  \n• This position is required to work at all OKC Ballet performances and must have the ability to accommodate a flexible schedule including evenings and weekends  \n• Perform other duties as required or requested by management  \nQUALIFICATIONS AND REQUIRED SKILLS  \n• Strong organizational skills with exceptional attention to detail  \n• Excellent interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders  \n• Proficiency in data analysis and reporting, with a solid understanding of ticketing audits and financial reconciliation  \n• Ability to work effectively in high-pressure situations and handle multiple priorities simultaneously  \n• Working knowledge of Paciolan or similar ticketing systems, ticketing software, and databases  \n• Proficiency with Outlook, Work Excel, PowerPoint, database software, phones, desktop and portable computers, and other office equipment and software  \nEDUCATION AND EXPERIENCE  \n• Bache","cbCaipRJAPQ2i8hv","https://ap.wps.com/l/cbCaipRJAPQ2i8hv","pdf",105754,6,"English","# Summary\n# Duties and Responsibilities\n## Box Office\n## Development and Stewardship\n## General and Administration\n# Job Requirements\n## Qualifications and Required Skills\n## Education and Experience\n## Physical Demands, Work Environment, and Schedule\n# Benefits and Compensation\n# Apply\n# EEO Statement","[{\"question\":\"What are the core responsibilities of the Patron Experience Manager?\",\"answer\":\"The role manages box office day-to-day operations, supports front-of-house experience for performances, and oversees patron service from prospecting through subscriber renewal and feedback collection.\"},{\"question\":\"How does the position support revenue growth?\",\"answer\":\"It facilitates and grows individual and group ticket sales, uses ticketing and patron demographic data to generate reports, and forecasts potential sales growth through strategic initiatives.\"},{\"question\":\"What qualifications and skills are required?\",\"answer\":\"The role requires strong organizational and interpersonal communication skills, proficiency in data analysis and reporting, understanding of ticketing audits and reconciliation, and working knowledge of Paciolan (or similar) ticketing systems and office software.\"},{\"question\":\"What is the application timeline and work schedule expectation?\",\"answer\":\"The priority deadline is May 1, 2024, and the position must attend all performances with a flexible schedule including evenings and weekends.\"}]","Patron Experience Manager Job Description - Oklahoma City Ballet | PDF",1789364993]