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It has become a symbol for healthcare that is trusted by the people we are privileged to serve.”  \nBarclay E. Berdan, FACHE, CEO Texas Health Resources  \nWelcome  \nThank you for choosing Texas Health for your health needs. It is a privilege for us to be your partner during this time. Our goal is to exceed your expectations in every interaction you have with Texas Health.  \nThis guide was designed with you in mind, using insights from our patients and families, and contains information that they deemed most important and helpful while receiving care. We hope that you find it useful in preparing for and receiving care at this facility. If you have any special requests or concerns during your stay, please tell your nurse or any member of your care team, so we can work to meet your needs.  \nYour feedback is very important to us. You may receive a survey from our hospital. The survey can come via text message link to your mobile number, by email to your personal email account from Press Ganey or by paper mail to your home address. Our hope is that you take a few minutes to complete the survey and provide us with feedback about your visit. We put your feedback to good use and have used responses to make improvements to patient care.  \nTexas Health is proud of our faith-based heritage and our long-standing commitment to —and impact on —the community. We are humbled to be able to live out our Mission, to improve the health of the people in the communities we serve, each and every day. Thank you again for trusting Texas Health with your care and for choosing us to be your health partner for life!  \nMission  \nTo improve the health of the people in the communities we serve.  \nVision  \nPartnering with you for a lifetime of health and well-being.  \nTable of Contents  \nProfessional and Physician Services ................................................................................................................. 6  \nHelpful Patient Billing Information.................................................................................................................... 8  \nFinancial Assistance ............................................................................................................................................... 9  \nCommunicating Your Medical Care Decisions ............................................................................................ 10  \nYour Rights and Responsibilities As a Patient............................................................................................... 12  \nTexas Health Entity Contact Information ...................................................................................................... 14  \nNotice of Non-Discrimination.......................................................................................................................... 14  \nWorking Together for Patient Safety .............................................................................................................. 15  \nYour Comfort Is Important To Us .................................................................................................................... 16  \nElectronic Health Records................................................................................................................................. 16  \nMedicare Outpatient Medicines....................................................................................................................... 17  \nOnline Resources ................................................................................................................................................. 17  \nNotice of Privacy Practices................................................................................................................................ 18  \nNotice Concerning Complaints ..","cbCaijvG5XnwrFZJ","https://ap.wps.com/l/cbCaijvG5XnwrFZJ","pdf",41249652,36,"English","# Welcome\n## Mission and Vision\n# Table of Contents\n## Professional and Physician Services\n## Helpful Patient Billing Information\n## Financial Assistance\n## Communicating Your Medical Care Decisions\n## Your Rights and Responsibilities As a Patient\n## Texas Health Entity Contact Information\n## Notice of Non-Discrimination\n## Working Together for Patient Safety\n## Your Comfort Is Important To Us\n## Electronic Health Records\n## Medicare Outpatient Medicines\n## Online Resources\n## Notice of Privacy Practices\n## Notice Concerning Complaints\n## Patient Notification of Data Collection\n## Consent for Health Information Exchange\n## Release of De-Identified Data for Commercial Research Studies\n## Admission Acknowledgments & General Consent for Treatment","[{\"question\":\"What should patients do if they have special requests or concerns during their stay?\",\"answer\":\"Tell your nurse or any member of your care team so Texas Health can work to meet your needs.\"},{\"question\":\"How does Texas Health collect patient feedback after a visit?\",\"answer\":\"Patients may receive a survey by text link, email from Press Ganey, or paper mail to the home address.\"},{\"question\":\"What is the mission and vision stated in the guide?\",\"answer\":\"Mission: improve the health of the people in the communities Texas Health serves. Vision: partnering with patients for a lifetime of health and well-being.\"}]","Patient Guide - read care facility essentials | PDF",1791830294,13]