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Values-“Excellent Visionaries-Dougherty Laser Vision will be unsurpassed in our strive for excellence and provide inspiring inner and outer vision for our patients, referring providers, employees, and our world.”  \nFor more than a decade, Dougherty Laser Vision has brought the life-changing benefits of laser eye surgery to Los Angeles and Ventura Counties that include LASIK, cataract surgery, corrective lens implants and other advanced vision correction techniques to people who demand the highest quality care. Located in Ventura County and Los Angeles County, you can visit our offices in Beverly Hills, Westlake Village & Camarillo. We offer a wide range of treatment options, including LASIK, the Visian ICL implantable contact lens and the Crystalens accommodating cataract replacement lens. Our wide range of treatment options ensures that each patient receives the most appropriate and personalized vision correction. Our Director of Human Resources is a key player in assisting the company meet the changing needs of the employees who help maintain the company award winning service.  \nMinimum Qualification  \n• Excellent written and verbal interpersonal skills; including the ability to interact with people at all levels of the organization including the executive leadership team is required.  \n• Excellent customer service skills.  \n• Comfortable working with Microsoft Office programs.  \n• Basic computer operating skills.  \nPhysical Requirements  \n• Ability to sit for a minimum of an eight-hour work day  \n• Ability to lift 10-15 lbs  \n• Ability to carry 10-15 lbs  \n• Ability to stand at events for minimum of 4 hours at a time  \nJob Responsibilities:  \nServes patients by greeting and helping them; scheduling appointments; maintaining records and accounts, answering all inbound calls and outside referrals.  \nJob Duties:  \n• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.  \n• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.  \n• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.  \n• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception/call center area.  \n• Ensures availability of treatment information by filing and retrieving patient records.  \n• Maintains patient accounts by obtaining, recording, and updating personal and financial information.  \n• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.  \n• Protects patients' rights by maintaining confidentiality of personal and financial information, HIPPA compliancy.  \n• Maintains operations by following policies and procedures; reporting needed changes.  \n• Other Duties include:  \n• E-Fax Management and delivery to appropriate employees.  \n• Received Outside Post ops-filed A-Z in appropriate binder  \n• Received Outside H&P, EKG, etc-filed A-Z in appropriate binder  \n• Received Non Urgent Review-Letters from MDS-filed A-Z in appropriate binder  \n• Manage pre-appointment chart notes  \no Collect chart notes from referring doctors prior to patient appointment  \n• Manage outbound referrals  \no In Management Plus (DLV referred to) -document appropriately  \no Outbound referral binder  \n• Follow up with referring OD’s and MD’s on status of the referral  \n• Log all outbound referrals  \n• Follow up to ensure letters are received and reviewed by the Dougherty Laser Vision Clinical Director  \n•","cbCaitbwOECd0vFS","https://ap.wps.com/l/cbCaitbwOECd0vFS","pdf",80111,"English","# Job Overview\n## Minimum Qualification\n## Physical Requirements\n# Job Responsibilities\n## Job Duties","[{\"question\":\"Who does the Patient Concierge/Call Center role report to and what is the classification?\",\"answer\":\"The role reports to the Call Center Manager and is classified as Non-Exempt.\"},{\"question\":\"What are the minimum qualifications required for this position?\",\"answer\":\"The position requires excellent written and verbal interpersonal skills, strong customer service ability, comfort working with Microsoft Office, and basic computer operating skills.\"},{\"question\":\"What key duties relate to scheduling and keeping appointments on track?\",\"answer\":\"The role schedules appointments in person or by telephone, notifies the provider of patient arrival, reviews service delivery against schedule, and reminds providers of delays.\"}]","Patient Concierge Job Description - Call Center | PDF",1789316009]