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The role involves understanding product specifications, managing inventory, and assisting customers in finding the right part for their needs. The PM will work proactively to coordinate and distribute the workload amongst the team to ensure maximum parts sales, parts turnover and profitability is attained, whilst a commercial approach to stock quality, stock management and customer service is maintained. It is expected that the role holder will support all Company standards in relation to personal and professional conduct and work to attain Company goals and objectives throughout employment.  \nMain Responsibilities  \nCustomer Service:  \n• To be the first point of contact for customers in outlet and over the phone for any merchandise, parts or service enquiries. Ensure store is well presented and clear from obstruction to provide the customer with the best in branch experience.  \n• Assist customers in identifying and selecting the right merchandise, parts or service for their needs.  \n• Drive incremental parts sales through pro-active communication and disciplined customer prospecting.  \n• Throughout all interactions foster excellent relationships to enable a first-class service and encourage continued custom. Support proper counter procedures to achieve department goals for customer service.  \n• Address customer enquiries and resolve issues related to parts availability, returns, or warranty claims.  \nSales and Marketing:  \n• Maintain knowledge of the full range of Groundcare and handheld showroom equipment, parts, tools, in addition to equipment, parts, tools and services we offer for John Deere to proactively recommend, promote and sell as appropriate.  \n• Be proactive in sales approach with domestic and commercial customers both in person in branch and through other channels. Assist with counter sales to support customer needs.  \n• Responsible for outlet sales, ensure the showroom is organised to increase sales. Create and maintain an attractive and rewarding display for the most popular parts.  \n• Deliver on parts sales targets for self, outlet and company.  \n• Respond promptly to any confirmed ecommerce orders and/or enquires given to your branch.  \n• Assist with the parts delivery schedule and ensure the customer is aware of any active campaigns or promotions.  \n• Work with our Marketing Department to promote seasonal or high-demand parts during planting, harvesting, or maintenance periods. Highlight parts and services to customers purchasing new or used agricultural equipment.  \n• Provide accurate pricing and prepare quotes for customers.  \n• Submit parts warranty claims and return claims within the required timeframe to receive maximum credit.  \nInventory Management:  \n• Oversee the stocking and tracking of parts and components for all machinery the outlet supports.  \n• Ensure parts and stock management supports CG stock management process and all administration, stock takes and systems are accurate. Ensure stock is stored in support of stock process and all walkways are clear and free from obstruction.  \n• Develop and maintain an in-depth understanding of the parts and products sold in branch and the dealership.  \n• Ensure management of reorder levels and stock maintenance of both fast-moving and seasonal items.  \n• Update stock systems accurately and ensure stock levels are maintained at the required level to provide accurate supply for the workshop and retail parts customers.  \n• Identify any items for inter-depot transfers and ensure logistics are active to support smooth and timely delivery for the customer.  \n• Identify required parts, pick parts from stock and place orders with suppliers to meet customer needs and expectations.  \n• Ensure payments are ha","cbCaihFDuX3dmtct","https://ap.wps.com/l/cbCaihFDuX3dmtct","pdf",194764,"English","# Main Responsibilities\n## Customer Service\n## Sales and Marketing\n## Inventory Management\n## Team Management\n# Person Specification","[{\"question\":\"What are the key customer service duties of the Parts Manager?\",\"answer\":\"The role acts as the first point of contact for parts and service enquiries, helps customers select the right parts, drives ongoing relationships, and resolves availability, returns, and warranty issues. It also supports proper counter procedures and keeps the store well presented.\"},{\"question\":\"How does the Parts Manager drive parts sales and marketing outcomes?\",\"answer\":\"The role maintains product range knowledge, proactively approaches domestic and commercial customers, supports showroom organization and displays, and responds to confirmed ecommerce orders. It also collaborates with Marketing to promote seasonal or high-demand parts and prepares accurate pricing and quotes.\"},{\"question\":\"What responsibilities does the Parts Manager have for inventory and ordering?\",\"answer\":\"The role oversees stocking, tracking, and accurate system updates, manages reorder levels for fast-moving and seasonal items, and supports inter-depot transfers through active logistics. It also picks required parts from stock, places supplier orders, and ensures payments and invoicing follow procedure.\"}]","Parts Manager Full Job Spec - Responsibilities | PDF",1789356919]