[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-392425-105":53,"doc-detail-392425-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","pachc-provider-faqs","PACHC - Provider FAQs","","Frequently Asked Questions for HHAeXchange (HHAX) System Users, covering how to handle common provider and system inquiries safely and correctly. The guide emphasizes that callers should confirm they are designated Super Users before providing information or directing the caller to HHAX Customer Support, with references to the Communications section. Topics span administration, user IDs and passwords, permissions and roles, EDI setup, system requirements, member placement and authorizations, plan of care duties, caregiver management, and EVV visit quick entry issues.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/pachc-provider-faqs/392425/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/pachc-provider-faqs/392425.png","ImageObject",442,249,{"name":88,"@type":89},"Oliver","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-31","2026-09-25",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Before answering an inquiry, what should HHAX users verify?","Question",{"text":108,"@type":109},"They should first verify that the caller is one of the designated Super Users of the HHAX system before sharing information or directing them to HHAX Customer Support.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What should you do if a password doesn’t work or you forget it?",{"text":113,"@type":109},"Use the FAQ guidance for password issues, including checking why the password doesn’t work and whether forgetting a password will cause lockout after too many attempts.",{"name":115,"@type":106,"acceptedAnswer":116},"How can providers obtain referrals if they want to keep their current EMR system?",{"text":117,"@type":109},"The FAQs explain how to connect the existing EMR system to the HHAX system so referrals can be obtained through HHAX.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},392425,1790973293,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":40,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":140},8796095461610,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Frequently Asked Questions  \nThe following are a list of Frequently Asked Questions (FAQs) which can be used by HHAeXchange (HHAX) System Users. Please note that any inquiry should first verify that the caller is one of the designated Super Users of the HHAX system before giving the caller information on contacting HHAX Customer Support directly. Refer to the Communications section of this guide.  \nAdministration .......................................................................................................................................... 5  \nI need a new user ID. Who should I contact? ....................................................................................... 5  \nI need to deactivate a User. What should I do?.................................................................................... 5  \nWhat should I do if my password doesn’t work? ................................................................................. 5  \nIf I forget my password will I get locked out after too many attempts? .............................................. 5  \nHow can I enable or disable permissions? ............................................................................................ 6  \nI enabled or disabled a permission(s), but nothing happened? ........................................................... 6  \nWhat are the different user Roles in HHAX? ........................................................................................ 6  \nHow can I set up EDI?............................................................................................................................ 6  \nSystem ....................................................................................................................................................... 6  \nDo we have to use military time? Can it be changed?.......................................................................... 6  \nWhat are the system requirements? Is there a preferred web browser?............................................ 6  \nAre all the names and information used in training fictitious? If not, how do you protect client's info? ...................................................................................................................................................... 6  \nMember Placement .................................................................................................................................. 7  \nWill all MCO's send all Authorizations through HHAX where Agencies can bid before accepting a Member? Can a Member request or choose a preferred Agency? ...................................................... 7  \nIs the auto-email also used to inform Providers of new referrals? ...................................................... 7  \nAre Placements sent to the Providers from the MCOs or the SCs? Are they randomly sent to all Providers or is a Provider identified first? ............................................................................................ 7  \nWe wish to remain with our current electronic medical records (EMR) system. How can we connect to the HHAX system to obtain referrals? .............................................................................................. 7  \nCan a User be assigned to multiple teams? .......................................................................................... 7  \nIs there a time frame for accepting referrals or responding to a notification? .................................... 7  \nMember and Authorization Info ............................................................................................................... 8  \nMy Member is not in the system. What should I do?........................................................................... 8  \nI cannot find my discharged Member in the HHAeXchange system.................................................... 8  \nI can’t see the Authorization. Why?.......................................................","cbCaivVncczoU5Yu","https://ap.wps.com/l/cbCaivVncczoU5Yu","pdf",434694,"English","# Administration\n## User IDs and account management\n## Password and login issues\n## Permissions and roles\n## EDI setup\n# System\n## Military time settings\n## System requirements and browsers\n## Training data and client information protection\n# Member Placement\n## Authorizations and agency selection\n## Auto-email for referrals\n## Placement routing to providers\n## Connecting EMR systems\n## Team assignment and referral timeframes\n# Member and Authorization Info\n## Missing member records\n## Authorization visibility\n## Correcting member and authorization details\n## Authorization timing format\n## Past authorizations\n# Plan of Care (POC)/Duties\n## Capturing refused duties\n## Mandatory duties entry for visits\n# Caregiver Management\n## Adding caregivers and importing from ADP\n## Bulk upload via Excel/CSV\n# EVV Issues / Visit Quick Entry\n## Phone refusal and EVV phone alternatives","[{\"question\":\"Before answering an inquiry, what should HHAX users verify?\",\"answer\":\"They should first verify that the caller is one of the designated Super Users of the HHAX system before sharing information or directing them to HHAX Customer Support.\"},{\"question\":\"What should you do if a password doesn’t work or you forget it?\",\"answer\":\"Use the FAQ guidance for password issues, including checking why the password doesn’t work and whether forgetting a password will cause lockout after too many attempts.\"},{\"question\":\"How can providers obtain referrals if they want to keep their current EMR system?\",\"answer\":\"The FAQs explain how to connect the existing EMR system to the HHAX system so referrals can be obtained through HHAX.\"}]","PACHC - Provider FAQs | PDF",1790369505,6]