[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-279250-105":3,"doc-detail-279250-en":81,"detail-sidebar-cat-1-en-105":97},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","pp-2026-sections-23-25-water-accounts","P%26P 2026 - Sections 2.3-2.5 - Water Accounts","","Section 2.3 defines customer billing and collections for water accounts in Helix Water District, focusing on policy, related procedures, and billing timelines. It covers establishment and discontinuation of service, including deposits, account ownership rules for multi-tenant meters, and responsibilities if a discontinuation request is not received. It also details normal bimonthly billing, delinquency after 21 days, late charges and past-due notices, extensions or payment arrangements, closing bills, and unpaid balance handling. The section further classifies service types and sets dispute and appeal processes.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/invoices/","Invoices",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/pp-2026-sections-23-25-water-accounts/279250/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/pp-2026-sections-23-25-water-accounts/279250.png","ImageObject",442,249,{"name":42,"@type":43},"Aldword","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-14","2026-09-16",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",7,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"When do water accounts become delinquent, and what happens then?","Question",{"text":63,"@type":64},"Accounts are delinquent 21 calendar days after the bill date. Late payment charges may be added and a past due notice will be mailed.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How can customers request an extension or payment arrangement before disconnect?",{"text":68,"@type":64},"Customers unable to pay during the normal period may request an extension or payment arrangement by contacting customer service before disconnect. The district will evaluate circumstances and determine whether the arrangement is warranted.",{"name":70,"@type":61,"acceptedAnswer":71},"What is the process for handling closing bills when an account is closed?",{"text":72,"@type":64},"A final reading is taken and a closing bill rendered. If amounts due on closing bills are beyond 21 days, the district sends a final reminder and notifies the customer that additional collection steps will follow if payment is not received.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},279250,1789517739,{"code":4,"msg":82,"data":83},"success",{"doc_id":79,"user_id":84,"nickname":42,"user_avatar":85,"doc_module":22,"category_id":86,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":87,"file_id":88,"file_url":89,"file_type":90,"file_size":91,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":92,"language":93,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":94,"faqs":95,"seo_title":96,"seo_description":12,"update_tm":80,"read_time":30},2336478940917,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8",14,"SECTION 2.3 CUSTOMER BILLING AND COLLECTIONS – WATER ACCOUNTS  \n2.3-1 POLICY  \nCustomers shall be charged for all water furnished in accordance with the rates and rules as established by Helix Water District.  \n2.3-2 RELATED PROCEDURES  \n\n| See Section 2.5 | Turn Off for Nonpayment |\n| --- | --- |\n| See Section 2.12 | District Fees and Charges |\n\n2.3-3 BILLING PROCEDURES  \nA. Establishment and Discontinuation of Service  \nAt the time of application for water service, the applicant shall be required to provide their contact information. Valid photo identification may be required. For tenants, a lease agreement may be required. Applicants may be required to pay a deposit prior to starting service. See Section 2.4 for deposit requirements.  \nThe district may require that an account where a single meter serves multiple tenants be held in the property owner’s name.  \nIf a property has a history of unpaid closing bill balances, the district may require that the water service account be held in the property owner’s name except as otherwise required bylaw.  \nIt is the responsibility of the account holder to notify the district of a request to discontinue service prior to the requested closing date. If the district does not receive a discontinuation request form the account holder, the account holder remains responsible for any water use and any associated charges and fees until the account is closed.  \nB. Normal Billing Procedure  \n1. Each water account shall be billed bimonthly.  \n2. Accounts are delinquent 21 calendar days after the bill date.  \n3. Delinquent accounts shall have a late payment charge added, as shown in Section 2. 12, and a past due notice will be mailed. If a customer has not been late within their two-year payment history, the penalty will automatically be waived.  \n4. Any customer unable to pay for water service within the normal payment period may request an extension or payment arrangement to avoid disruption of service by contacting  \ncustomer service prior to the disconnect. The district will consider all circumstances surrounding the request and will make a determination as to whether the payment arrangement is warranted.  \n5. If a past due notice does not result in a payment and the customer is not under a payment arrangement agreement with the district, steps outlined in Section 2.5 shall be followed.  \nC. Closing Bill Procedure  \n1. Whenever a customer closes an account, a final reading will be taken and a closing bill rendered.  \n2. For amounts due on closing bills beyond 21 calendar days, a letter will be sent to the customer as a final reminder of the amount past due. At this time the customer will also be notified that additional collection steps will be taken if the district does not receive payment.  \n1. Unpaid balances from a customer may be added to other accounts of the same customer. Such charges shall become part of the customer’s active account and shall be subject to Section 2.5 if the balance remains unpaid.  \nD. Classes of Service  \nThe following classes of water service apply within Helix Water District.  \n\n| Class | Code | Description |\n| --- | --- | --- |\n| Single-Family Residential | (D) | Single-family residence, indoor or outdoor use. Includes residences with accessory and junior accessory dwelling units, attached or detached, regardless of the number of units. |\n| Multi-Family Residential | (M) | More than one residential unit served by the same meter (apartments, mobile home parks, condominiums, etc. ) . Excludes accessory and junior accessory dwelling units, attached or detached, regardless of the number of units. |\n| Commercial/ Government | (C)/(G) | Business or mixed use (e.g., business and residential on the same meter) or government agencies (e.g., cities, state, school districts, etc. ) . Excludes home offices and home-based businesses located at a single-family residence. |\n| Irrigation | (I)/(F) | Landscape only with no dwellings, buildings, other structures, or businesses served; ","cbCaisxOUoeacws1","https://ap.wps.com/l/cbCaisxOUoeacws1","pdf",235230,9,"English","# Section 2.3 Customer Billing and Collections - Water Accounts\n## 2.3-1 Policy\n## 2.3-2 Related Procedures\n## 2.3-3 Billing Procedures\n## A. Establishment and Discontinuation of Service\n## B. Normal Billing Procedure\n## C. Closing Bill Procedure\n## D. Classes of Service\n## E. Disputed Classification\n## F. Appeals","[{\"question\":\"When do water accounts become delinquent, and what happens then?\",\"answer\":\"Accounts are delinquent 21 calendar days after the bill date. Late payment charges may be added and a past due notice will be mailed.\"},{\"question\":\"How can customers request an extension or payment arrangement before disconnect?\",\"answer\":\"Customers unable to pay during the normal period may request an extension or payment arrangement by contacting customer service before disconnect. The district will evaluate circumstances and determine whether the arrangement is warranted.\"},{\"question\":\"What is the process for handling closing bills when an account is closed?\",\"answer\":\"A final reading is taken and a closing bill rendered. If amounts due on closing bills are beyond 21 days, the district sends a final reminder and notifies the customer that additional collection steps will follow if payment is not received.\"}]","P%26P 2026 - Sections 2.3-2.5 - Water Accounts | PDF",{"code":4,"msg":82,"data":98},[99,104,109,112,117,122,127,132,137],{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},11,"Presentations",90,"presentations",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},12,"Resumes",80,"resumes",{"id":86,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":110,"slug":111},70,"invoices",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},15,"Posters",60,"posters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},16,"Social Media",50,"social-media",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":125,"slug":126},17,"Forms",40,"forms",{"id":128,"doc_module":22,"doc_module_name":25,"category_name":129,"show_sort_weight":130,"slug":131},18,"Letters",30,"letters",{"id":133,"doc_module":22,"doc_module_name":25,"category_name":134,"show_sort_weight":135,"slug":136},21,"Paper Templates",5,"papers-templates",{"id":138,"doc_module":22,"doc_module_name":25,"category_name":139,"show_sort_weight":4,"slug":140},158,"General","general-158"]