[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-168396-en":3,"doc-seo-168396-105":28,"detail-sidebar-cat-1-en-105":89},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":11,"language":21,"language_code":22,"site_id":23,"html_lang":22,"table_of_contents":24,"faqs":25,"seo_title":26,"seo_description":15,"update_tm":27,"read_time":4},168396,1374391974564,"Clementine","https://ap-avatar.wpscdn.com/avatar/14000253aa45c000a9e?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779874745381141002",1,18,"Letters","Onvio Client Centre Communication Template - Email Template","Email template for law firms to inform Client Centre users about upcoming changes to the Thomson Reuters sign-in experience. The message explains that existing usernames and passwords will continue to work, the sign-in page will look different but function similarly, and clients must enable two-step verification after the update. It recommends the Auth0 Guardian mobile app and includes a date for rollout and a contact invitation for questions.","Onvio Client Centre Communication Template\nTo assist your firm in providing information about the new sign-in experience to your clients who use Client Centre, we have created a video and the following email template:\nHello \u003CClient Name>,\nWe’re reaching out to share details about changes coming to your Client Centre portal. Our firm partners with Thomson Reuters to provide the platform for these portals, and they’re updating the sign-in process to make the process easier and more secure.\nWhat you need to know:\n·        You’ll continue using your current username and password to access your Onvio Client Centre account.\n·        The sign-in page will look different but will function the same way. Check out this \u0013 HYPERLINK \"https://video.tax.thomsonreuters.com/watch/5bj9E7PHufy6tbYCCJgisa?\" \u0014video\u0015 of the new experience.\n·        You will need to enable two-step verification (previously called multi-factor authentication) after the update. There are several options available to verify your identity when you log in. We recommend using the Auth0 Guardian mobile app, which is free on the Apple \u0013 HYPERLINK \"https://apps.apple.com/ca/app/auth0-guardian/id1093447833?l=en&culture=en-ca&country=ca\" \u0014App Store\u0015 and \u0013 HYPERLINK \"https://play.google.com/store/apps/details?id=com.auth0.guardian&hl=en_CA&gl=CA\" \u0014Google Play Store\u0015 for Android. \u0013 HYPERLINK \"https://onvio.ca/ua/help/ca-en/staff/core/setup/2fa-overview.htm\" \u0014Learn more about two-step verification\u0015.\nThese changes will be coming on July 17, 2024. In the meantime, feel free to reach out to us with any questions.\nRegards,\n\u003CFirm signature>","cbCait43MBrMp45p","https://ap.wps.com/l/cbCait43MBrMp45p","docx",19806,"English","en",105,"# Email body\n## Key changes to Client Centre sign-in\n## Rollout date and closing","[{\"question\":\"Will clients keep using their current username and password?\",\"answer\":\"Yes. Clients will continue using their current username and password to access their Onvio Client Centre account.\"},{\"question\":\"What will change about the sign-in process?\",\"answer\":\"The sign-in page will look different but will function the same way as before.\"},{\"question\":\"When do clients need to enable two-step verification, and what is recommended?\",\"answer\":\"Clients need to enable two-step verification after the update. 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Clients will continue using their current username and password to access their Onvio Client Centre account.","Answer",{"name":76,"@type":71,"acceptedAnswer":77},"What will change about the sign-in process?",{"text":78,"@type":74},"The sign-in page will look different but will function the same way as before.",{"name":80,"@type":71,"acceptedAnswer":81},"When do clients need to enable two-step verification, and what is recommended?",{"text":82,"@type":74},"Clients need to enable two-step verification after the update. 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