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The lesson targets technology communication skills within the problem area of using FCS technologies, guiding learners to recognize categories such as freeware, web apps, cloud computing, toolbars, and homepages. Teaching strategies include key terms, an interest approach with discussion prompts, and structured objectives that support practical troubleshooting using online resources.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/online-tools-for-technology-troubleshooting-lesson-plan/237924/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/online-tools-for-technology-troubleshooting-lesson-plan/237924.png","ImageObject",442,249,{"name":88,"@type":89},"eBook King","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-03","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":30},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are students expected to be able to do by the end of this lesson?","Question",{"text":108,"@type":109},"Students describe technology tools and list ways to troubleshoot technology using online tools.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which kinds of online tools are included in the lesson’s overview?",{"text":113,"@type":109},"The lesson covers freeware, web apps, cloud computing, toolbars, and homepages.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the lesson introduce engagement for students?",{"text":117,"@type":109},"Teachers use an interest approach with projected quotes and a class discussion about how computers and online learning have shaped students’ lives.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},237924,1791726043,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":45,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":140},962088006270,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Online Tools for Technology Troubleshooting  \nUnit: Communication and Technology Communication Skills  \nProblem Area: Using FCS Technologies  \nLesson: Online Tools for Technology Troubleshooting  \n􀀂 Student Learning Objectives. Instruction in this lesson should result in students achieving the following objectives:  \n1 Describe technology tools.  \n2 List ways to troubleshoot technology using online tools.  \n􀀂 Resources. The following resources may be useful in teaching this lesson:  \nE-unit(s) corresponding to this lesson plan. CAERT, Inc. [http://www.mycaert.com](http://www.mycaert.com).  \n“23 Things and Core Competencies,” Technology Training Wheels. Accessed May  \n14, 2019. [http://technologytrainingwheels.pbworks.com/w/page/20297555/ 23-](http://technologytrainingwheels.pbworks.com/w/page/20297555/ 23-)  \n[Things-and-Core-Competencies](Things-and-Core-Competencies.)[.](Things-and-Core-Competencies.)  \n“Amazing Conversations About Media,” VoiceThread LLC. Accessed May 14, 2019 . [http://voicethread.com/](http://voicethread.com/) .  \n“Free Video Tutorials,” [Video-Tutes.com.](Video-Tutes.com. Accessed May)[ Accessed May](Video-Tutes.com. Accessed May) 14, 2019. [http://www.video](http://www.video)[tutes.com/](tutes.com/) .  \nFishkin, Rand.“14 Popular Browser Toolbars Reviewed—The Worthwhile and The Worthless.” Moz. Accessed May 14, 2019. [https://moz.com/blog/12-popular](https://moz.com/blog/12-popular)browser-toolbars-reviewed-the-worthwhile-and-the-worthless.  \n“Google Docs—Full Tutorial 2018,” [YouTube.com](YouTube.com. Accessed May)[. Accessed May](YouTube.com. Accessed May) 14, 2019. [https://www.youtube.com/watch?v=xJiUTXGv3PE](https://www.youtube.com/watch?v=xJiUTXGv3PE).  \nLesson: Online Tools for Technology Troubleshooting Page 1 􀀂 [www.MyCAERT.com](www.MyCAERT.com)  \nCopyright © by CAERT, Inc. | Reproduction by subscription only. | L650138  \nGriffith, Eric.“What is Cloud Computing?” PCMag. Accessed May 14, 2019 . [https://www.pcmag.com/article2/0](https://www.pcmag.com/article2/0) ,2817,2372163,00.asp.  \nKaelin, Mark.“Microsoft Office 365: A Cheat Sheet,” TechRepublic. Accessed May  \n14, 2019. [https://www.techrepublic.com/article/microsoft-office-365-the-smart](https://www.techrepublic.com/article/microsoft-office-365-the-smart)  \npersons-guide/ .  \nKwiecinski, Stephen.“Beginner’s Guide to Google Docs,” YouTube. Accessed May  \n14, 2019. [https://www.youtube.com/watch?v=e771f9YYh4s](https://www.youtube.com/watch?v=e771f9YYh4s).  \nWoodford, Chris.“Cloud Computing,” [Explainthatstuff.com.](Explainthatstuff.com. Accessed May)[ Accessed May](Explainthatstuff.com. Accessed May) 14,  \n2019. [https://www.explainthatstuff.com/cloud-computing-introduction.html](https://www.explainthatstuff.com/cloud-computing-introduction.html).  \n􀀂 Equipment, Tools, Supplies, and Facilities  \n􀀂 Overhead or PowerPoint projector  \n􀀂Visual(s) from accompanying master(s)  \n􀀂 Copies of sample test, lab sheet(s), and/or other items designed for duplication  \n􀀂 Materials listed on duplicated items  \n􀀂 Computers with printers and Internet access  \n􀀂 Classroom resource and reference materials  \n􀀂 Computer projector  \n􀀂 Key Terms. The following terms are presented in this lesson (shown in bold italics):  \n􀀂 app  \n􀀂 blog  \n􀀂 cloud  \n􀀂 cloud storage  \n􀀂 freeware  \n􀀂 online template  \n􀀂 podcast  \n􀀂 pop-up  \n􀀂 proprietary freeware  \n􀀂 rubric  \n􀀂 troubleshooting  \n􀀂 tutorial  \n􀀂 widget  \n􀀂 Interest Approach. Use an interest approach that will prepare the students for the lesson. Teachers often develop approaches for their unique class and student situations. A possible approach is included here.  \n Before class, write (or project) the following quotes on the board:   \n􀀃 “Computers can figure out all kinds of problems, except the things in the world that just don’t add up.” –James Magary  \nLesson: Online Tools for Technology Troubleshooting Page 2 􀀂 [www.MyCAERT.com](www.MyCAERT.com)  \nCopyright © by CAERT, Inc. | Reproduction by subscription only. | L650","cbCaimxROjIz79qc","https://ap.wps.com/l/cbCaimxROjIz79qc","pdf",717756,"English","# Student Learning Objectives\n## Resources\n## Equipment, Tools, Supplies, and Facilities\n## Key Terms\n## Interest Approach\n## Content Summary and Teaching Strategies\n### Objective 1: Describe technology tools","[{\"question\":\"What are students expected to be able to do by the end of this lesson?\",\"answer\":\"Students describe technology tools and list ways to troubleshoot technology using online tools.\"},{\"question\":\"Which kinds of online tools are included in the lesson’s overview?\",\"answer\":\"The lesson covers freeware, web apps, cloud computing, toolbars, and homepages.\"},{\"question\":\"How does the lesson introduce engagement for students?\",\"answer\":\"Teachers use an interest approach with projected quotes and a class discussion about how computers and online learning have shaped students’ lives.\"}]","Online Tools for Technology Troubleshooting - Lesson Plan | PDF",1789127994,7]