[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-174154-105":53,"doc-detail-174154-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","on-board-passenger-survey-guide","On-Board Passenger Survey Guide","","An on-board passenger survey guide for Oregon public transit agencies explains how surveys generate actionable insights about who rides, why they ride, and what needs, preferences, and usage patterns customers have. It outlines the purpose and planning of statistically valid survey projects, including how to define goals, choose questions, determine intended outcomes, and connect results to marketing, service changes, route capacity planning, and schedule planning. 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They also inform planning for service changes tied to new funding opportunities and provide insight into customer needs and preferences.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What is the purpose of this guide?",{"text":114,"@type":110},"The guide helps transit agencies plan an on-board passenger survey project with statistically valid design. It provides an overview of survey conduct and design, survey templates, and standardized questions that enable statewide knowledge building and peer agency comparisons.",{"name":116,"@type":107,"acceptedAnswer":117},"How can a transit agency use this guide to develop an on-board passenger survey?",{"text":118,"@type":110},"Start by defining the survey’s purpose, goals, intended outcomes, and how results will be used. 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Surveys help agencies make decisions about marketing service, route adjustments, schedule planning, and more. With new funding opportunities from HB2017, agencies may find it especially useful to conduct surveys to plan for service changes. Passenger surveys can help gather information about public transit customers’ needs, patterns, and preferences. This information can inform service improvement and planning efforts.\nWhat is the purpose of this guide?\nThe purpose of this guide is to assist transit agencies with planning an on-board passenger survey project. Survey projects must be thoughtfully designed in order to collect information that will be statistically valid. This guide provides an overview of how on-board passenger surveys are conducted and designed. It also includes survey templates and standard questions. Using the standard questions in this guide allows public transit agencies to contribute to a body of knowledge benefitting transportation statewide. Public transit agencies can compare their survey results to peer agencies if they use the same questions and data collection methods.\nHow can my transit agency use this guide to develop an on-board passenger survey?\nThis guide provides a range of approaches to collecting information through an on-board passenger survey. The key to collecting useful and relevant information is identifying the purpose of the survey. Transit agencies may conduct on-board passenger surveys to address needs like service adjustments, marketing, planning for route capacity, and schedule planning. Surveys may also be a part of larger planning efforts such as Transit Development Plans. Identifying the purpose of the survey project will help determine what questions are best suited for the survey. To begin, think about why you would like to conduct a survey for your agency. Write out your goals and intended outcomes for this survey. For example, you may choose to use survey data to identify top-priority service changes, inform marketing plans, describe unmet community needs in grant applications, plan projects to address unmet needs, or describe the value of your service to your community. This guide includes five template survey options categorized based on possible questions agencies may have:\nThe list of \u0013 HYPERLINK \\l \"_Example_Survey_Documents\" \u0014Example Survey Documents\u0015 may give your agency ideas about how to use survey results, and how surveys are conducted. Once you have an idea about why you’d like to conduct an on-board passenger survey, what information you’d like to gather, and how you will use survey results, you can begin planning your survey by looking at the \u0013 HYPERLINK \\l \"_Methodology_Guide_1\" \u0014methodology guide\u0015 and \u0013 HYPERLINK \\l \"_On-Board_Passenger_Survey\" \u0014methodology resources\u0015 sections of this guide. After determining the purpose, intended outcomes, and methods of your survey project, you may copy and paste questions from the \u0013 HYPERLINK \\l \"_Service_Quality_and\" \u0014survey templates\u0015. Depending on the goals of your survey, it may be helpful to choose questions from multiple survey templates.\nThis guide also includes 6 \u0013 HYPERLINK \\l \"_Standardized_Questions\" \u0014standardized questions\u0015 that will help the Rail and Public Transit Division (RPTD) gather data about statewide public transit needs and benefits. These questions will help the RPTD demonstrate the value of funding public transit, and will help tell the story of how public transit benefits Oregon. They will help assess the impact of public transit on populations intended to benefit from the RPTD’s grant programs, such as low-income or elderly and disabled populations. Including these questions in your on-board passenger survey will contribute","cbCaimCIRk29DpQI","https://ap.wps.com/l/cbCaimCIRk29DpQI","docx",398749,"English","# On-Board Passenger Survey Guide\n## Value and Purpose of On-Board Passenger Surveys\n## Developing a Survey Using the Guide\n## Methodology Guide\n### Steps for Conducting an On-Board Passenger Survey Project\n### Survey Planning and Design\n### Budget","[{\"question\":\"What value do on-board passenger surveys provide for Oregon public transit agencies?\",\"answer\":\"They help agencies understand who uses transit and why, and support decisions about marketing, route adjustments, schedule planning, and service improvements. They also inform planning for service changes tied to new funding opportunities and provide insight into customer needs and preferences.\"},{\"question\":\"What is the purpose of this guide?\",\"answer\":\"The guide helps transit agencies plan an on-board passenger survey project with statistically valid design. It provides an overview of survey conduct and design, survey templates, and standardized questions that enable statewide knowledge building and peer agency comparisons.\"},{\"question\":\"How can a transit agency use this guide to develop an on-board passenger survey?\",\"answer\":\"Start by defining the survey’s purpose, goals, intended outcomes, and how results will be used. Then select appropriate questions from the provided templates, potentially combining multiple templates, and consider the standardized questions to support statewide data collection and grant-related reporting.\"}]","On-Board Passenger Survey Guide | DOCX",1788310779]