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It provides practical guidance for the Define phase, including problem clarification and preventing premature solution jumping. The kit includes ready-to-use templates and deliverables such as a communication plan template, project charter template, and SIPOC diagram template, along with role-based guidance for stakeholders and change communication. It also covers key artifacts like S.M.A.R.T. goal setting, SWOT analysis, RACI matrix, and SMART-based deliverable planning.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/office-of-research-administration-process-improvement-tool-kit-dmaic-path-to-continuous-improvement/242039/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/office-of-research-administration-process-improvement-tool-kit-dmaic-path-to-continuous-improvement/242039.png","ImageObject",442,249,{"name":88,"@type":89},"นรินทร์","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-12","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Define phase in the DMAIC methodology?","Question",{"text":108,"@type":109},"The Define phase ensures the team understands the problem, confirms it is the right problem, and avoids jumping into solution mode too early.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What key deliverables does the tool kit suggest for the Define phase?",{"text":113,"@type":109},"It lists communication plan, project charter, SIPOC, RACI matrix, S.M.A.R.T. goal setting, and a SWOT analysis diagram.",{"name":115,"@type":106,"acceptedAnswer":116},"How does a communication plan support continuous improvement work?",{"text":117,"@type":109},"A communication plan defines who receives what information, when it is delivered, which channels are used, and it should trigger dialogue among key stakeholders.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},242039,1791720315,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":40},2336475104957,"https://ap-avatar.wpscdn.com/avatar/22000c4c6bd8a5076e1?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787554080175789136","OFFICE OF RESEARCH ADMINISTRATION PROCESS IMPROVEMENT TOOL KIT  \nOFFICE OF RESEARCH ADMINISTRATION  \nDMAIC – THE PATH TO CONTINUOUS IMPROVEMENT  \nDMAIC METHODOLOGY  \nOFFICE OF RESEARCH ADMINISTRATION  \nDEFINE  \nDEFINE-ensures the team is all clear on what the problem is and that it is the right problem. The goal is to prevent the team jumping to solution mode .  \nDEFINE DELIVERABLES  \n• Communication Plan  \n• Project Charter  \n• SIPOC  \n• RACI Matrix  \n• S.M.A.R.T. Goal Setting  \n• S.W.O.T. Analysis Diagram  \nOFFICE OF RESEARCH ADMINISTRATION  \nPurpose and Benefits  \n• A communication plan provides a tool to provide stakeholders with information . This plan formally defines who should be given specific information, when that information should be delivered and what communication channels will be used to deliver the information . This tool should trigger dialog among key stakeholders .  \nOFFICE OF RESEARCH ADMINISTRATION  \nHow to use: Stakeholders  \nProcess owner Champion Team members Key influencers  \nPeople affected by change Message  \nWhen change will occur How change will impact them What information is needed What you need them to do Communicator Key influencer  \nProject leader Team member Champion Process owner Schedule  \nAppropriate timing within project Delivery Method  \nMethod of communication Status  \nComments  \nCommunication Plan-TEMPLATE  \n| Project Communication Action Plan |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- |\n| Stakeholder | Message | Communicator | Schedule | Delivery\u003Cbr>Method | Status | Comments |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n\nContinuous Improvement Project Charter   \nPurpose and Benefits:  \n• The Project Charter should describe the continuous improvement initiative and should include the objectives, how it will be carried out, and who the stakeholders are . This document should clearly define the purpose, as well as the approach to achieve the stated goals and establish expectations around progress, deliverables, issue management, and roles and  \nresponsibilities .  \nOFFICE OF RESEARCH ADMINISTRATION  \nProject Charter-TEMPLATE  \n\n| Project Title |  |  | Date Commenced |  |  |\n| --- | --- | --- | --- | --- | --- |\n| PROBLEM STATEMENT |  |  | GOAL STATEMENT |  |  |\n| BUSINESS CASE |  |  |  |  |  |\n| In-scope |  |  | Out-of-Scope |  |  |\n| CTQ's |  |  | Defect Definition |  |  |\n| WHO-Process Owner, Champion, Team Leader and Team Members |  |  |  |  |  |\n| Name |  | Role/Responsibility |  |  | Time Commitment |\n| WHEN-High-level timeframe of the phases |  |  |  |  |  |\n| PHASE | DATE | DATE |  | DATE | DATE |\n| Define\u003Cbr>Measure\u003Cbr>Analyze\u003Cbr>Improve\u003Cbr>Control |  |  |  |  |  |\n\nContinuous Improvement – SIPOC Diagram  \nOFFICE OF RESEARCH ADMINISTRATION  \nA SIPOC Diagram is a powerful tool to show who is providing inputsand receiving outputs from a process . SIPOC stands for the five elements mapped in the diagram:  \n• Suppliers  \n• Inputs  \n• Process  \n• Outputs  \n• Customers/Clients/Constituents.  \nThis diagram gives you high level insight into who those suppliersand constituents are that influence and benefit from the process, as well as the inputs needed to make the process run, and the outputs that result.  \nSIPOC-TEMPLATE  \nHow to use:  \n• SUPPLIERS-Who supplies inputs to the process?  \n• INPUT-What're the key inputs needed for expected outputs?  \n• PROCESS-What are the activities involved for the process to transform inputs to outputs?  \n• OUTPUT-What're expected outputs of the process?  \n• CUSTOMERS-Who're the true customers of the process?  \nSUPPLIERS  \nINPUT  \nPROCESS  \nOUTPUT  \nCUSTOMERS  \n|  |  |  |  |  |\n| --- | --- | --- | --- | --- |\n|  |  |  |  |  |\n|  |  |  |  |  |\n|  |  |  |  |  |\n|  |  |  |  |  |\n|  |  |","cbCaiuq5RzmhfxBI","https://ap.wps.com/l/cbCaiuq5RzmhfxBI","pdf",3089204,51,"English","# DMAIC - The Path to Continuous Improvement\n## DMAIC Methodology - Define\n## Define Deliverables\n## Purpose and Benefits of the Communication Plan\n## How to Use: Stakeholders\n## Communication Plan - TEMPLATE\n## Continuous Improvement Project Charter - Purpose and Benefits\n## Project Charter - TEMPLATE\n## Continuous Improvement - SIPOC Diagram\n## SIPOC - TEMPLATE","[{\"question\":\"What is the purpose of the Define phase in the DMAIC methodology?\",\"answer\":\"The Define phase ensures the team understands the problem, confirms it is the right problem, and avoids jumping into solution mode too early.\"},{\"question\":\"What key deliverables does the tool kit suggest for the Define phase?\",\"answer\":\"It lists communication plan, project charter, SIPOC, RACI matrix, S.M.A.R.T. goal setting, and a SWOT analysis diagram.\"},{\"question\":\"How does a communication plan support continuous improvement work?\",\"answer\":\"A communication plan defines who receives what information, when it is delivered, which channels are used, and it should trigger dialogue among key stakeholders.\"}]","Office of Research Administration Process Improvement Tool Kit - DMAIC - Path to Continuous Improvement | PDF",1789185028]