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OAs provide one-on-one resident support and serve as a resource and role model, working across residence hall, suite, and apartment settings under dual supervision. The position includes meeting and training participation, mastering office and housing systems, managing inventories and equipment, handling facility and safety needs, and delivering strong communication and customer service. Schedules vary with events, semesters, breaks, and emergencies.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/office-assistant-position-job-description/257107/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/office-assistant-position-job-description/257107.png","ImageObject",442,249,{"name":88,"@type":89},"McGucket","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the core philosophy guiding the Office Assistant role?","Question",{"text":109,"@type":110},"The philosophy is Community Immersion, which treats each student’s journey as unique and emphasizes mentorship through one-on-one engagement with residents, community connections, and opportunities across campus.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What kinds of systems and office procedures must Office Assistants master?",{"text":114,"@type":110},"Office Assistants are expected to demonstrate proficiency with office procedures and housing systems such as StarRez, Maxient, Advocate, FixMyRoom, and Microsoft Teams, along with appropriate use of the keys system.",{"name":116,"@type":107,"acceptedAnswer":117},"How do Office Assistants’ work hours and required availability work?",{"text":118,"@type":110},"Hours vary by departmental and community needs, including daytime, nighttime, weekends, and special events. Office Assistants must attend training days in the Fall and Spring and work during Opening, Closing, Well-Being Days, Thanksgiving Break, Winter Break, Spring Break, and Spring Semester/Commencement, with specific schedules determined by a supervisor.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},257107,1790663941,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1236954412713,"https://us-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Mission  \nCarolina Housing works to provide convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and future successes as they journey through their Carolina experience.  \nPhilosophy  \nCommunity Immersion is the philosophy that each student’s journey at Carolina is unique. It is therefore important that our staff’s focus with residents is more one-on-one, connecting students with their community, with the campus, and with opportunities that expose them to all that is available at Carolina. It is the way in which we directly engage residents, sharing in their successes and assisting with their concerns and challenges. In short, it is mentorship. This, in turn, leads to greater student success.  \nOffice Assistant Position  \nOffice Assistants (OAs) work to create a welcoming on-campus housing environment that promotes personal development, citizenship, involvement, and leadership through the practice of Community Immersion. OAs serve as aresource for students in their community as well as a role model at UNC Chapel Hill. OAs are assigned to traditional residence halls, suite style complexes, or apartment buildings and are supervised dually by a Community Director (CD) and Community Manager (CM) .  \nHours of work vary based on the needs of the department and community. This includes daytime, nighttime, weekend, and special events. For example, this may include Halloween, sporting events, inclement weather, training, opening, closing, staff selection, university emergencies, and unforeseen circumstances. OAs are also required to attend all training days in the Fall and Spring semester which will be communicated in advance in order for staff to accommodate. Additionally, OAs are required to work during Opening, Closing, Well-Being Days, Thanksgiving Break, Winter Break, Spring Break and Spring Semester/Commencement. After providing a schedule of availability, a supervisor will determine the specific work schedule. All leave time must be approved by their supervisor.  \nThis job description is meant to provide an outline of critical job functions of the OA position and is not an all-inclusive list. Throughout the course of the year there will be times where staff will be called to service based on the needs of the community that may not be outlined in a job description. OAs agree to meet and abide by the standards described in this document; the Letter of Appointment; the Student Staff Ethical Principles; the Community Living Standards; the Housing Contract; the expectations communicated by Carolina Housing during trainings and by their supervisor; University policies; and State and Federal Laws.  \nEssential Functions Administration  \n• Prepare and participate in all meetings and trainings (ex: OA meetings, training, 1:1 meetings with CM and/or CD, etc.)  \n• Demonstrate proficiency and understanding of office procedures  \n• Demonstrate proficiency, understanding, and appropriate use of the keys system (ex: ethics, security, inventory, flex passes, audits, check in/out procedures, etc. )  \n• Demonstrate proficiency, understanding, and use of Carolina Housing systems (StarRez, Maxient, Advocate, FixMyRoom, Microsoft Teams, etc. )  \n• Demonstrate responsibility and professionalism when carrying out duties (ex: locking key box, closing office and posting signs when office is closed)  \n• Demonstrate proficiency and responsibility when checking in/out enhancement items to residents  \n• Time management (ex: attendance/timeliness for meetings, trainings, desk shifts, etc. )  \n• Report and respond immediately to facility and safety/security needs when necessary  \n• Task/Project Management  \n• Proficient use, and maintenance of relevant office equipment (i. e. copier, phone, computer)  \n• Complete necessary inventories (ex: no show report, keys, enhancements, opening and closing inventories, etc. )  \n• Maintain and read ","cbCailIN4LEYcYje","https://ap.wps.com/l/cbCailIN4LEYcYje","pdf",201766,"English","# Mission and Philosophy\n## Mission\n## Philosophy\n# Office Assistant Position\n## Responsibilities and Supervision\n## Work Hours and Scheduling\n# Essential Functions\n## Administration\n## Communication\n## Departmental Initiatives & Vision\n## Desk Duties & Customer Service","[{\"question\":\"What is the core philosophy guiding the Office Assistant role?\",\"answer\":\"The philosophy is Community Immersion, which treats each student’s journey as unique and emphasizes mentorship through one-on-one engagement with residents, community connections, and opportunities across campus.\"},{\"question\":\"What kinds of systems and office procedures must Office Assistants master?\",\"answer\":\"Office Assistants are expected to demonstrate proficiency with office procedures and housing systems such as StarRez, Maxient, Advocate, FixMyRoom, and Microsoft Teams, along with appropriate use of the keys system.\"},{\"question\":\"How do Office Assistants’ work hours and required availability work?\",\"answer\":\"Hours vary by departmental and community needs, including daytime, nighttime, weekends, and special events. Office Assistants must attend training days in the Fall and Spring and work during Opening, Closing, Well-Being Days, Thanksgiving Break, Winter Break, Spring Break, and Spring Semester/Commencement, with specific schedules determined by a supervisor.\"}]","Office Assistant Position - Job Description | PDF",1789311231]