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It defines core practice elements spanning governance, prevention, training, response, reporting, and investigation, and emphasizes ongoing review and evaluation. The guide provides practical suggested activities and additional resources, including tools, posters, staff survey materials, training and evaluation resources, to help organisations embed key components effectively and respond to incidents.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/occupational-violence-and-aggression-guide-for-the-victorian-public-service-version-10-may-2019/174802/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/occupational-violence-and-aggression-guide-for-the-victorian-public-service-version-10-may-2019/174802.png","ImageObject",442,249,{"name":88,"@type":89},"Nguyễn Văn Học","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-29","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does the OVA guide cover for the Victorian Public Service?","Question",{"text":108,"@type":109},"The guide provides a framework for preventing and managing occupational violence and aggression, plus implementation guidelines and supporting resources to embed the framework’s elements in practice.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which domains are included in the prevention and management framework?",{"text":113,"@type":109},"The framework is organized across governance, prevention, training, response, reporting, and investigation, with elements that require ongoing review and evaluation.",{"name":115,"@type":106,"acceptedAnswer":116},"How are the implementation guidelines structured to help organisations apply the framework?",{"text":117,"@type":109},"The guidelines break down activities across the six key domains, offering suggested actions to help organisations integrate key components into daily operations and respond effectively to OVA.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},174802,1790338622,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":30},1374402739827,"https://ap-avatar.wpscdn.com/avatar/14000c97e7351f1a627?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787885694763230660","Occupational violence and aggression (OVA) guide \u000bfor the Victorian \u000bPublic Service\nTo receive this document in an alternative accessible format, \u0013 HYPERLINK \"mailto:email%20the%20Victorian%20Public%20Sector%20Commission\" \u0014email the Victorian Public Sector Commission\u0015 \u003Cinfo@vpsc.vic.gov.au>.\nAuthorised and published by the Victorian Government, 1 Treasury Place, Melbourne.\n© State of Victoria, Australia, Department of Health and Human Services, May 2019.\n\u0013 HYPERLINK \"mailto:Email OHS support at the Department of Health and Human Services\" \u0014Email OHS support at the Department of Health and Human Services\u0015 \u003COHSsupport@dhhs.vic.gov.au> or phone (03) 9096 2174.\nIf you print and store this document, you may be looking at an obsolete version. Always check the latest version of this document at the \u0013 HYPERLINK \"https://vpsc.vic.gov.au\" \u0014Victorian Public Sector Commission website\u0015 \u003Chttps://vpsc.vic.gov.au>.\nOccupational violence and aggression guide for the Victorian Public Service | Version 1.0 | May 2019\n\u000f\nContents\n\u0013 TOC \\h \\z \\t \"Heading 1,1,Heading 2,2\" \u0014\u0013 HYPERLINK \\l \"_Toc8994918\" \u0014Introduction\t\u0013 PAGEREF _Toc8994918 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994919\" \u0014Framework for preventing and managing OVA\t\u0013 PAGEREF _Toc8994919 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994920\" \u0014Resources\t\u0013 PAGEREF _Toc8994920 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994921\" \u0014Resource 1: Guidelines for implementing the framework for preventing and managing OVA\t\u0013 PAGEREF _Toc8994921 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994922\" \u0014Resource 2: Framework audit tool\t\u0013 PAGEREF _Toc8994922 \\h \u001414\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994923\" \u0014Resource 3: Key messages to be used in emails, newsletters, meetings and forums.\t\u0013 PAGEREF _Toc8994923 \\h \u001419\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994924\" \u0014Resource 4: Example poster to communicate acceptable standards of behaviour\t\u0013 PAGEREF _Toc8994924 \\h \u001421\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994925\" \u0014Resource 5: Staff survey\t\u0013 PAGEREF _Toc8994925 \\h \u001422\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994926\" \u0014Resource 6: Risk mitigation through building design – design solutions\t\u0013 PAGEREF _Toc8994926 \\h \u001425\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994927\" \u0014Resource 7: Risk mitigation through building design – self assessment checklist\t\u0013 PAGEREF _Toc8994927 \\h \u001426\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994928\" \u0014Resource 8: Risk mitigation through building design – Public/waiting areas design guidelines\t\u0013 PAGEREF _Toc8994928 \\h \u001427\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994929\" \u0014Resource 9: Guide for violence and aggression training in the Victorian public service – Guiding principles\t\u0013 PAGEREF _Toc8994929 \\h \u001429\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994930\" \u0014Resource 10: Violence and aggression training implementation plan\t\u0013 PAGEREF _Toc8994930 \\h \u001434\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc8994931\" \u0014Resource 11: Occupational violence and aggression (OVA) training evaluation tool\t\u0013 PAGEREF _Toc8994931 \\h \u001436\u0015\u0015\n\u0015\n\u000f\nIntroduction\nThis guide contains a Framework for preventing and managing occupational violence and aggression (OVA). The framework was developed by the Occupational Violence Working Group for the Occupational Health and Safety (OHS) Improvement Interdepartmental Committee (IDC) and was adapted from the health services framework produced by Aspex Consulting and the Violence in Healthcare Reference Group led by the Department of Health and Human Services.\nThe framework sets out the elements that should underpin good practice in preventing and managing OVA from an organisational wide perspective and outlines the elements under the domains of governance, prevention, training, response, reporting and investigation.\nThis guide also contains guidelines to assist in implementing the framework for preventing and managing OVA. The guidelines provide suggested activities to assist organisations in embedding the key components of the framework into practice. They are intended to provide practical recommendations to relevant staff to demonstrate commitment to the key elements and effectively respond to OVA.\nAdditional resources produced by the Occupational Violence Working group are attached as resources to ","cbCaivQ8FGXEpTpb","https://ap.wps.com/l/cbCaivQ8FGXEpTpb","docx",669024,46,"English","# Introduction\n# Framework for preventing and managing OVA\n# Resources\n## Resource 1: Guidelines for implementing the framework for preventing and managing OVA\n## Resource 2: Framework audit tool\n## Resource 3: Key messages\n## Resource 4: Example poster\n## Resource 5: Staff survey\n## Resource 6: Design solutions\n## Resource 7: Self assessment checklist\n## Resource 8: Public/waiting areas design guidelines\n## Resource 9: Violence and aggression training principles\n## Resource 10: Training implementation plan\n## Resource 11: Training evaluation tool","[{\"question\":\"What does the OVA guide cover for the Victorian Public Service?\",\"answer\":\"The guide provides a framework for preventing and managing occupational violence and aggression, plus implementation guidelines and supporting resources to embed the framework’s elements in practice.\"},{\"question\":\"Which domains are included in the prevention and management framework?\",\"answer\":\"The framework is organized across governance, prevention, training, response, reporting, and investigation, with elements that require ongoing review and evaluation.\"},{\"question\":\"How are the implementation guidelines structured to help organisations apply the framework?\",\"answer\":\"The guidelines break down activities across the six key domains, offering suggested actions to help organisations integrate key components into daily operations and respond effectively to OVA.\"}]","Occupational violence and aggression guide for the Victorian Public Service - Version 1.0 - May 2019 | DOCX",1788316577]