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And over the past 6 months, we’ve seen organizations across industries expand, decrease, or simply reprioritize their technology spend and Digital Transformation roadmaps in light of the unusual changes brought on by 2020.  \nThe exercise of writing RFP questions and reviewing potential vendor answers is no longer about simply searching for a vendor to help you implement the technology, but about finding a partner who understands your organization's overall strategic vision and is nimble enough to readjust according to your organization’s shifting needs.  \nUse the following template to build worldclass RFPs that will help you find a partnership that will advance your Digital Transformation Strategy, regardless of your starting point.  \nRFP Template  \n1.0 Introduction  \n1.1 Company Overview  \nProvide a brief overview of your company for Vendors. This introduction should include relevant information like your mission statement and notes on your company culture so that Vendors can get a better sense of your organization, its structure, and its values. Before you finalize the writeup, confirm that it addresses the following:  \n• Company background  \n• Your digital business initiatives and why they matter for your business  \n• Guiding principles for your organization – in other words, what key drivers are important: simplicity, collaboration, culture, continuous improvement?  \n1.2 Self-Assessment  \nBefore embarking on your ServiceNow journey, it’s important to assess where you stand. Thinking about the reality of your organization’s digital footprint will give you a concrete foundation from which you can build your strategic vision. Consider questions like:  \n• Do you struggle to define a digital roadmap?  \n• Are you currently tracking any transformation KPIs or metrics?  \n• Are you not sure which strategy will drive real change in your organization?  \n• Do you know transformation needs to happen, but struggle to secure budget and support?  \n• What do you feel would be the biggest risk of failing to digitally transform right now? While these questions help to define your organization’s readiness for Digital Transformation, it’s important to remember not to become overwhelmed if you struggle to pin down a clear selfassessment. You may consider issuing a separate RFP for help assessing your current state or including questions about Digital Transformation Advisory services Vendors may offer.  \n1.3 Strategic Vision  \nHere is where you define your overall vision for ServiceNow within your organization. A clearly defined strategic vision is crucial to completing a successful ServiceNow project with a phased approach. Focus less on specific products and more on the overarching business outcomes you want to achieve. Clearly state what processes, features, and functionality are in scope for the Vendor and which are not.  \nKey Questions to Consider:  \n• What is the current digital structure of your organization?  \no What is the current support model?  \no Are roles and processes standardized across regions?  \no Is it a sustainable model?  \n• How do you envision the future of your digital footprint?  \n• What challenges are slowing you down?  \n• Why are you seeking a partner at this time?  \no What will their role be throughout the implementation?  \no What characteristics are you looking for in a partner? (e.g. relevant implementation experience, high certification counts, internal culture alignment)  \nDigital Transformation Vision  \n• What does Digital Transformation mean to you?  \n• Is ServiceNow being used to drive enterprise-wide Digital Transformation or will it be concentrated in a sin","cbCaipzGQGfFXs9T","https://ap.wps.com/l/cbCaipzGQGfFXs9T","pdf",638593,"English","# 1.0 Introduction\n## 1.1 Company Overview\n## 1.2 Self-Assessment\n## 1.3 Strategic Vision\n## 1.4 Project Timeline","[{\"question\":\"RFP模板要求在公司概览中包含哪些关键信息？\",\"answer\":\"模板建议包含公司背景、数字化业务举措及其对业务的重要性，以及组织的指导原则与关键驱动（如简化、协作、文化、持续改进等）。\"},{\"question\":\"在踏上ServiceNow之旅前，企业应如何进行自我评估？\",\"answer\":\"企业需要评估自身数字足迹与转型准备度，例如是否难以定义数字路线图、是否追踪转型KPI、预算与支持是否不足，以及当前最大的数字化转型失败风险是什么。\"},{\"question\":\"战略愿景部分如何帮助保证项目按阶段成功落地？\",\"answer\":\"战略愿景用于明确企业在ServiceNow上的整体目标，强调关注业务层面的期望结果，并清晰界定哪些流程、功能与能力在范围内、哪些不在范围内，从而支撑分阶段交付。\"}]","NTT DATA ServiceNow Resource Kit - Digital Transformation RFP Template - Introduction | PDF",1789221409]