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It provides a suggested step-by-step structure: define research questions and assumptions, allocate time per session, list and order topic themes, insert opening and follow-up questions, add facilitator notes, include user activities and usability tasks, and add reflective prompts. The guide also includes timing guidance, a brief introduction script, and a recommendation to test clarity with a colleague before interviews.","NSW Digital Service Toolkit - Activities and templates\nDocument snapshot\n\u0013 HYPERLINK \\l \"_▐_Table_of_1\" \u0014Jump to Table of Contents\u0015\n\u000fDocument guide\nRunning a user interview is much easier with a discussion guide to refer to. They provide the interviewer with a reminder of the key questions, and a structure to make sure nothing is missed during the interview.\nThis template will help save time drafting a discussion guide specific to your team and project. It provides a suggested format that covers the basics of running a user interview.\nHow it works\nBefore you start\ndecide on your research questions or identify your objective in running research interview sessions\nhave your list of key research questions and assumptions\nset a time limit for each session that your interview needs to stay within (Generally between 30 and 90 minutes).\nStep 1: List out and order the main topics of your interview\nGroup your questions by topics or themes that will make sense to your interview participants.\nList them out in a logical order, ideally one that will make the interview flow.\nStep 2: Insert your questions for each topic\nFor each topic:\nStart with a question to introduce or open the discussion about the topic\nAdd a note to the facilitator which explains the intent of the question\nAdd and follow-up / more specific questions you might ask to learn more\nFollowing the same structure, add the rest of the questions for the topic\nRepeat the above for each topic.\nStep 3: Write instructions for any user activities.\nExplain and activities / tasks / usability tests that will form part of the research session. Make sure to add the links and any notes to the facilitator.\nStep 4: Write questions that invite reflection\nReflective questions invite participants to reflect on the broad range of things covered in the interview and provide more considered answers.\nStep 5: Test your discussion guide with a colleague.\nThis will help you to work out if any questions aren’t clear. You’ll also be able to re-order your questions if the interview doesn’t flow well.\nStep 6: Write a brief introduction script for the interview to give your participants a clear understanding of:\nthe purpose of the interview\nhow their information will be collected\nhow you will be recording and using what they tell you in the interview.\nTip: Once you’ve added your intro text, save a copy of the document which removes the instructions and tips from this document to leave just the intro script and discussion questions you’ve added to the template. This will make the document simpler to follow in your interview sessions.\nTiming\nAllocate a timing for each section in your Discussion guide. Work backwards from the time you’ve allocated for the session and ensure you can allocate enough time to your most important questions or activities.\nWhat’s next?\nOnce your discussion guide is ready:\nRun your interviews\nCheck in with your team after the first 1-2 interviews and fix any critical issues you’ve noticed in your discussion guide.\nAdditional resources\n\u0013 HYPERLINK \"https://digital.nsw.gov.au/sites/default/files/Discussion-guide-document-example.docx\" \\h \u0014Example discussion guide (Word)\u0015\n\u000f\n▐ Table of Contents\n\u0003\n\u0013 TOC \\o \"1-4\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc72322793\" \u0014Introduction script\t\u0013 PAGEREF _Toc72322793 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322794\" \u0014Section 1: Introduction\t\u0013 PAGEREF _Toc72322794 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322795\" \u0014Our purpose\t\u0013 PAGEREF _Toc72322795 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322796\" \u0014Introducing yourself\t\u0013 PAGEREF _Toc72322796 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322797\" \u0014Introducing other people on the call\t\u0013 PAGEREF _Toc72322797 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322798\" \u0014Introducing the session\t\u0013 PAGEREF _Toc72322798 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322799\" \u0014Introduction to the topic\t\u0013 PAGEREF _Toc72322799 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322800\" \u0014Starting the session\t\u0013 PAGEREF _Toc72322800 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322801\" \u0014Questions\t\u0013 PAGEREF _Toc72322801 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc72322802","cbCaipKkBoKVqcBT","https://ap.wps.com/l/cbCaipKkBoKVqcBT","docx",125384,"English","en",105,"# Document guide\n## Before you start\n## Step 1: List out and order the main topics\n## Step 2: Insert your questions for each topic\n## Step 3: Write instructions for any user activities\n## Step 4: Write questions that invite reflection\n## Step 5: Test your discussion guide with a colleague\n## Step 6: Write a brief introduction script\n## Timing\n## What’s next?\n## Additional resources","[{\"question\":\"What is the purpose of using this discussion guide template for user interviews?\",\"answer\":\"It gives interviewers a structured set of key questions and a flow to ensure nothing important is missed, while also saving time drafting a guide for a team and project.\"},{\"question\":\"How should the discussion guide be structured before running interviews?\",\"answer\":\"Decide research questions or objectives, define key questions and assumptions, set a time limit per session, then order main topics and prepare questions for each topic with facilitator notes and follow-ups.\"},{\"question\":\"What should be included after the main questions in the template?\",\"answer\":\"Add instructions for any user activities or usability tests, include reflective questions for participants, write a brief introduction script covering purpose, collection, and recording, and test the guide with a colleague for clarity.\"}]","NSW Digital Service Toolkit - 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