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It collects taxpayer and representative details, including identity information, contact data, tax type and tax period(s), and requires descriptions of the tax problem, prior resolution attempts, and the relief or assistance requested. 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It also applies when tax laws or procedures are administered unfairly or a system or procedure failed to operate as intended.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the requirements before contacting the OTA?",{"text":113,"@type":109},"You must exhaust all administrative remedies provided by the Division through normal channels before contacting the OTA.",{"name":115,"@type":106,"acceptedAnswer":116},"When should a taxpayer not use this form?",{"text":117,"@type":109},"Do not use it if you have not exhausted reasonable efforts or established administrative remedies through normal Division channels. 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The attorney-in-fact is authorized, subject to limitations set forth on this form, to receive confidential information and to perform any and all acts that the principal(s) can perform with respect to the above-specified tax matters, excluding the power to endorse a refund check. This appointment is void if not signed and dated.  \n\n| Signature of taxpayer or executor (if applicable) | Date |\n| --- | --- |\n| Signature of spouse (if applicable) | Date |\n| Signature of attorney-in-fact indicating acceptance of appointment as representative | Title |\n| Name of firm EIN or SSN | Date |\n| Mailing address City/Town State Zip\u003Cbr>E-mail address | Daytime Telephone Number |\n\nForm NJ-OTA-911 Instructions  \nThe Office of the Taxpayer Advocate (OTA) is an independent office within the New Jersey Division of Taxation. The OTA was created to ensure that all taxpayers are accorded fair and equitable treatment under the tax law of this State and to ensure that no taxpayer should suffer undue hardship as a result of action or inaction by the Division.  \nWhen to use this form  \nUse this form if you are experiencing any of the following:  \n→ You have been unable to resolve a State tax issue through normal channels. You must have exhausted all administrative remedies provided by the Division before contacting the OTA.  \n→ You are facing a documented hardship as a result of the Division’s action or inaction. Personal or economic inconvenience is not considered undue hardship and is not sufficient to trigger assistance from the OTA.  \n→ You have experienced a delay of more than 120 days to resolve a tax account problem or in receiving a response to an inquiry to the Division. At this time, the OTA is not considering inquiries involving New Jersey Earned Income Tax Credit (NJ EITC) . All NJ EITC inquiries should be referred to the address shown on the notice that was mailed to you or you can contact the Division’s Customer Service Center at (609) 292-6400 for assistance.  \n→ You believe the tax laws, regulations, or policies are being administered unfairly or have impaired (or will impair) your rights.  \n→ You believe a Division system or procedure has failed to operate or resolve your problem as intended.  \nWhen not to use this form  \nDo not use this form if any of the following apply:  \n→ You have not exhausted all reasonable efforts or established administrative remedie","cbCaif3WbT6cYEGH","https://ap.wps.com/l/cbCaif3WbT6cYEGH","pdf",157014,"English","# Taxpayer Information\n## Signatures and Dates\n## Power of Attorney\n## Form NJ-OTA-911 Instructions\n## When to Use This Form\n## When Not to Use This Form\n## Specific Instructions","[{\"question\":\"When should a taxpayer use Form NJ-OTA-911?\",\"answer\":\"Use the form when normal channels cannot resolve a state tax issue, when there is a documented hardship caused by the Division’s action or inaction, or when a tax problem or inquiry response is delayed more than 120 days. It also applies when tax laws or procedures are administered unfairly or a system or procedure failed to operate as intended.\"},{\"question\":\"What are the requirements before contacting the OTA?\",\"answer\":\"You must exhaust all administrative remedies provided by the Division through normal channels before contacting the OTA.\"},{\"question\":\"When should a taxpayer not use this form?\",\"answer\":\"Do not use it if you have not exhausted reasonable efforts or established administrative remedies through normal Division channels. Do not use it to request legal or tax return preparation advice, reverse legal or technical tax determinations, or seek review of unfavorable Conference \\u0026 Appeals, Tax Court, or other judicial determinations.\"}]","NJ-OTA-911 - Request for Assistance from the Office of the Taxpayer Advocate (OTA) | PDF",1789815197]