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This gives us an in-depth understanding of emerging healthcare policy and best practice from across the UK, which we use to support our work with members.  \nOur team  \nOur team has extensive senior management experience within the NHS, including past board level appointments, operational management know-how, and senior clinical  \nexperience.  \nThe core team is supported by a group of highly skilled associates who provide specialist expertise as required. You can find biographies of all our team members on our website.  \nOur areas of expertise  \nOur team works across six main areas of expertise:  \n• Strategic and systems thinking  \n• Coaching and personal development  \n• Customer care and patient engagement  \n• Leadership and organisational development  \n• Marketing, communication and branding  \n• Quality improvement and measurement  \nHow our memberships work  \nServices for all your staff:  \nOur memberships include an extensive range of organisation-wide services, which all staff at member organisations can access.  \nBespoke services to meet a particular need:  \nFull memberships also include a wide range of bespoke services, which can be commissioned by the membership lead to meet a specific need.  \nAvailable online and offline:  \nThe vast majority of our services can be delivered either online or offline.  \nOur members  \nWe have more than 80 members across England and Wales and work with a range of acute, community and mental health trusts, as well as CCGs and Integrated Care Systems (ICSs) .  \nWe are also lead a number of national improvement networks that benefit multiple additional organisations, including the Acute Frailty Network, the Surgical Ambulatory Emergency Care Network and the Specialised Care Frailty Network.  \n3 Directory of services 2021-22  \nOur services  \nOrganisation-wide services  \nMembership events  \nPage 4  \nOnline courses  \nPage 5  \nResources  \nPage 6  \nBespoke services  \nTraining workshops  \nPage 7  \nDevelopment programmes  \nPage 11  \nCoaching  \nPage 13  \nConsultancy and other services  \nPage 14  \nNew services for 2021/22  \nIn response to the ever-changing environment, we have introduced a range of new services for 2021/22 that we hope will help you achieve your goals and improve healthcare.  \nPost-Covid leadership programme  \nWe can now offer a bespoke development programme that has been designed to help you tackle some of the leadership challenges exacerbated by Covid.  \nResilience training  \nWe have enhanced our existing resilience training, tailoring it to some of the most common Covid-related issues to help staff recover from this challenging period.  \nFacilitated team reflection  \nOur highly experienced facilitators can now give your teams the time and space they need to reflect on the unprecedented challenges that all NHS staff have faced.  \nManaging teams online workshop  \nThis new session builds on our successful online facilitation workshop and shares a wide range of practical guidance to help you excel in this virtual world.  \nEquality and diversity workshop  \nWe have introduced a new membership event focused on equality and diversity to help support national and local efforts to reduce inequality across the NHS.  \nManaging elective recovery  \nWe will deliver more dedicated membership events to assist your teams with service recovery in line with the new NHS operating framework.  \nCompassionate conversations support  \nThis v","cbCail7V1aqFOyL9","https://ap.wps.com/l/cbCail7V1aqFOyL9","pdf",1137167,"English","# About NHS Elect\n## Our team\n## Our areas of expertise\n# How our memberships work\n## Services for all your staff\n## Bespoke services to meet a particular need\n## Available online and offline\n# Our members\n# Our services\n## Organisation-wide services\n## Membership events\n## Online courses\n## Resources\n## Bespoke services\n### Training workshops\n### Development programmes\n### Coaching\n### Consultancy and other services\n## New services for 2021/22\n### Post-Covid leadership programme\n### Resilience training\n### Facilitated team reflection\n### Managing teams online workshop\n### Equality and diversity workshop\n### Managing elective recovery\n### Compassionate conversations support","[{\"question\":\"What types of services are included in NHS Elect memberships for 2021-22?\",\"answer\":\"Memberships include organisation-wide services available to all staff, plus full memberships that can include bespoke services commissioned to meet specific needs.\"},{\"question\":\"Are NHS Elect services available both online and offline?\",\"answer\":\"Most services can be delivered either online or offline, depending on the service and needs of the member organisation.\"},{\"question\":\"Which main expertise areas does NHS Elect cover?\",\"answer\":\"NHS Elect works across six expertise areas: strategic and systems thinking; coaching and personal development; customer care and patient engagement; leadership and organisational development; marketing, communication and branding; and quality improvement and measurement.\"}]","NHS Elect Directory of services 2021-22 | PDF",1789141568]