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Scheduled Days  Mon-Fri  Scheduled hours: 8:00-4:30  Job Description: Troubleshoot and resolve incoming help desk requests.  Process requests for quoting and ordering IT related equipment. Work  \n\n| with other IT staff to identify network and computer system needs. |\n| --- |\n| Essential job functions: Knowledge of and experience with a local area network.  Good communication skills and ability to problem solve. |\n| Minimum requirements: High School Diploma or GED\u003Cbr>Education:  Experience: At least 5 years of related experience \u003Cbr>Strong troubleshooting skills.\u003Cbr>Skills and knowledge:  Other requirements: Knowledge and experience with different operating  systems, familiarity with network hardware and proficiency in network |\n| monitoring and tools. Knowledge with Fortinet systems is a plus. |\n\nPosition posting date: 9/12/2024  Position closing date:  9/26/2024  Signature BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB Date: 9/ 12/2024   \nIT Network Administrator Job Description  \nTroubleshoots and resolves incoming helpdesk requests. Performs routine maintenance as needed. Escalates help desk requests appropriately. Reports to the IT Director and works closely with other members of the technology department to support all end users .  \nESSENTIAL DUTIES AND RESPONSIBILITIES  \n1. Respond to routine helpdesk tasks such as to receive and respond to incoming calls, texts, and/or e-mails to support email address or IT department including the escalation of and follow-upon more complex issues.  \n2. Process requests for quoting and ordering IT related equipment from department heads and elected officials.  \n3. Schedule the replacement or installation of end user computer equipment and peripherals.  \n4. Perform basic end user training on accessing and using the IT systems and technologies used in the day to day performance of their job.  \n5. Setup and maintain user accounts on various IT systems.  \n6. Process the deactivation and archiving of the data of terminated users.  \n7. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.  \n9. Serve as secondary contact to receive and process service requests to update and maintain the county websites.  \n10. Secondary on processing purchase order and inventory requests for all county wide department purchases.  \n12. Ability to effectively communicate information and respond to questions in person-to-person and small and large group situations with internal and external customers, public and other employees of the organization.  \n13. Planning and scheduling of timely replacement of computer equipment while coordinating with the end user. Must be able to prioritize and know when to escalate issues up to vendor or IT Director.  \n14. Assist with livestreaming of Quorum Court meetings.  \n15. Perform any other related duties as required or assigned.","cbCaifI7jpUQZWA8","https://ap.wps.com/l/cbCaifI7jpUQZWA8","pdf",335065,"English","# Network Administrator\n## Job Description and Essential Duties\n## Minimum Requirements and Qualifications\n## Posting Dates and Employment Details","[{\"question\":\"Who does the Network Administrator report to, and what team support is required?\",\"answer\":\"The position reports to the IT Director and works closely with other members of the technology department to support all end users.\"},{\"question\":\"What core tasks does the IT Network Administrator perform daily?\",\"answer\":\"The role troubleshoots and resolves incoming help desk requests, performs routine maintenance, escalates issues appropriately, and supports end users with IT systems and technologies.\"},{\"question\":\"Which responsibilities relate to equipment, user accounts, and access management?\",\"answer\":\"The job includes quoting and ordering IT equipment, scheduling computer replacements or installations, setting up and maintaining user accounts, and deactivating and archiving data for terminated users.\"}]","Network Administrator Job Opening - IT Network Administrator Description | PDF",1789321781]