[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-305619-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-305619-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","national-verifier-how-to-change-a-consumer-address","National Verifier - How to Change a Consumer Address","","Guide for service providers on resolving consumer address update failures in the NLAD address update transaction using the National Verifier. Explains how NLAD validates new addresses in AMS and duplicate-address checks, what happens when failures occur, and how consumers can correct them in National Verifier mode by submitting latitude/longitude and/or an IEH worksheet. Includes step-by-step instructions for completing the workflow and notes that Lifeline re-qualification or reuploading identity and eligibility documentation is not required.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/national-verifier-how-to-change-a-consumer-address/305619/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/national-verifier-how-to-change-a-consumer-address/305619.png","ImageObject",442,249,{"name":42,"@type":43},"Grenda","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-15","2026-09-19",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",10,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What causes an NLAD address update transaction to fail?","Question",{"text":63,"@type":64},"An NLAD address update for an existing subscriber in National Verifier mode can fail when the new address does not pass the AMS check and/or the duplicate address check.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does National Verifier determine whether the consumer can successfully update the address after failures?",{"text":68,"@type":64},"NLAD checks the National Verifier to confirm whether the consumer resolved the AMS/duplicate address failures by providing latitude/longitude coordinates and/or completing an Independent Economic Household (IEH) worksheet.",{"name":70,"@type":61,"acceptedAnswer":71},"Do existing Lifeline consumers need to re-qualify or reupload identity and eligibility documents to change an address?",{"text":72,"@type":64},"No. Continued Lifeline eligibility is controlled via the annual recertification process, so consumers are not required to re-qualify or reupload identity and eligibility documentation for address updates.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},305619,1790229372,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":121,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":26},7971474921005,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","................................................................  \n................................  \n2  \nNational Ve rifier  \nHow to Change a Consumer Address  \nTABLE OF CONTENTS  \nOverview ....................................................................................................................................................... 1  \nNational Verifier Address Update ................................................................................................................ 2  \nAdditional Questions? ................................................................................................................................. 3  \nOverview  \nConsumer addresses that fail the NLAD address update transaction can now be resolved without needing to re-submit documentation for eligibility or identity. Existing Lifeline consumers are not required to re-qualify for Lifeline for the purposes of updating an address. This guide outlines step-bystep instructions service providers may use to assist consumers with address updates.  \nNational Verifier Address Update  \nWhen a service provider attempts an NLAD address update transaction for an existing subscriber in National Verifier mode, NLAD will validate whether the new address passes the AMS and duplicate address check.  \n• If AMS and duplicate address both pass, the address update will be successful.  \n• If AMS and/or duplicate address fails, NLAD will check the National Verifier to verify whether the consumer has resolved their new address failures by providing their latitude/longitude coordinates and/or independent economic household (IEH) worksheet.  \no If the consumer has resolved these new address failures in NV, the address update will be successful.  \no If the consumer has not resolved their new address failures in NV, the address update will be unsuccessful and NLAD will return an error message.  \nIf an NLAD address update error occurs, the consumer will need to resolve their AMS and/or duplicate address failures either through:  \n• The National Verifier Service Provider portal by submitting a new application or re-accessing an existing application  \n• The National Verifier Consumer portal by submitting a new application or re-accessing an existing application  \nOnce the consumer has resolved their address failures in either the service provider portal or consumer portal, the consumer will need to notify their existing service provider to complete the address update change in NLAD.  \nExisting Lifeline subscribers are not required to re-qualify for Lifeline as continued eligibility is controlled via the annual recertification process. Therefore, the consumer will not be required to reupload identity nor eligibility documentation for purposes of updating an address.  \nService providers should follow the steps below for consumer addresses that fail the NLAD address update transaction:  \n1. Sign into [CheckLifeline.org](CheckLifeline.org) and click on the “Start New Application” option on the upper righthand corner.  \n2. Once all customer information has been accurately filled out, the service provider will arrive atthe “Review the Subscriber’s Information” window. The service provider should verify that the information provided is correct and click “Next” to submit the application.  \n3. Once the New Application is submitted, the consumer will be prompted to resolve AMS failures by providing latitude/longitude coordinates (if applicable) .  \n4. If the consumer failed due to a duplicate address error, the consumer will be asked to complete an Independent Economic Household (IEH) Worksheet (if applicable) . Once complete, the consumer will then be need to initial all required fields and click “Next”.  \n5. Once the service provider completes Step 4, the Address is successfully verified and no further action is required.  \nAdditional Questions?  \nIf you need assistance or have any questions related to address changes or the National Verifier, please contact us at  [Lifeline","cbCailTv8ZCqPZFd","https://ap.wps.com/l/cbCailTv8ZCqPZFd","pdf",715178,"English","# Overview\n# National Verifier Address Update\n## When to update and validation outcomes\n## What to do after an NLAD error\n# Additional Questions?","[{\"question\":\"What causes an NLAD address update transaction to fail?\",\"answer\":\"An NLAD address update for an existing subscriber in National Verifier mode can fail when the new address does not pass the AMS check and/or the duplicate address check.\"},{\"question\":\"How does National Verifier determine whether the consumer can successfully update the address after failures?\",\"answer\":\"NLAD checks the National Verifier to confirm whether the consumer resolved the AMS/duplicate address failures by providing latitude/longitude coordinates and/or completing an Independent Economic Household (IEH) worksheet.\"},{\"question\":\"Do existing Lifeline consumers need to re-qualify or reupload identity and eligibility documents to change an address?\",\"answer\":\"No. Continued Lifeline eligibility is controlled via the annual recertification process, so consumers are not required to re-qualify or reupload identity and eligibility documentation for address updates.\"}]","National Verifier - How to Change a Consumer Address | PDF",1789826633]