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It outlines the process for sending non-urgent medical inquiries and customer service questions, while setting clear expectations for response times, which are typically within two business days. The document details important user protocols, including the scope of available providers, appropriate document uploads, and professional conduct requirements to ensure account integrity. Furthermore, it emphasizes critical safety warnings, directing users to emergency services for urgent medical or mental health crises. By following these guidelines, patients can effectively manage their digital healthcare interactions, ensure their communications remain part of their permanent medical records, and understand the necessary boundaries of the portal's messaging features for a secure and productive experience.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/mychart-messaging-guide-using-the-digital-portal/565286/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/mychart-messaging-guide-using-the-digital-portal/565286.png","ImageObject",442,249,{"name":88,"@type":89},"Franzy","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-31","2026-10-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",10,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How long does it typically take to receive a response to a message sent via MyChart?","Question",{"text":109,"@type":110},"You can expect a response to a non-urgent medical question within two business days.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Can I use MyChart to message my Emergency Department providers?",{"text":114,"@type":110},"No, your Hospital and Emergency Department medical providers are not available through the MyChart messaging tool.",{"name":116,"@type":107,"acceptedAnswer":117},"What should I do if I am experiencing a medical emergency?",{"text":118,"@type":110},"If you are experiencing a medical emergency, please dial 911 immediately; for mental health crises or thoughts of suicide, please call 988.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},565286,1792084480,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":4},2336478945519,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Sending a Message Through MyChart  \nMyChart  \nTo begin messaging, start by selecting the Messaging shortcut activity on the menu bar.  \n|  | Schedule an appointment. |\n| --- | --- |\n|  |  |\n|  |  |\n|  | Request a medication refill. |\n|  |  |\n\nAsk a customer service question.  \nSend a non-urgent medical question. Expect a response within two business days.  \nRecommendations for messaging your medical providers:  \n• You can message many of your medical providers here. Your Hospital and Emergency Department medical providers are not available. Keep in mind that sometimes a nurse or another team member might answer your message.  \n• If your healthcare team needs to talk with you more about your message, they may ask you to come in for an appointment.  \n• Please only upload pictures and documents that have to do with your health. These will become part of your medical record and other healthcare team members may see them.  \n• Abuse of the messaging tool may result in restricted, suspended, or terminated use of your MyChart account.  \nIf this is a medical emergency, please dial 911. If you are experiencing a mental health crisis or having thoughts of suicide, please call 988.  \nFor answers to common questions about MyChart, please read our Frequently Asked Questions.  \nScan QR Code  \nMYLLUHEALTH.ORG  \nLL UHMKT\\# 12903-LL UH-25/ 0925/1  \nMany Strengths.  \nOne Mission.","cbCaigmlMNYp2LS5","https://ap.wps.com/l/cbCaigmlMNYp2LS5","pdf",228493,"English","# Sending a Message Through MyChart\n## Recommendations for Messaging Providers\n## Emergency and Crisis Procedures","[{\"question\":\"How long does it typically take to receive a response to a message sent via MyChart?\",\"answer\":\"You can expect a response to a non-urgent medical question within two business days.\"},{\"question\":\"Can I use MyChart to message my Emergency Department providers?\",\"answer\":\"No, your Hospital and Emergency Department medical providers are not available through the MyChart messaging tool.\"},{\"question\":\"What should I do if I am experiencing a medical emergency?\",\"answer\":\"If you are experiencing a medical emergency, please dial 911 immediately; for mental health crises or thoughts of suicide, please call 988.\"}]","MyChart Messaging Guide - Using the Digital Portal | PDF",1791850647]