[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-563536-105":53,"doc-detail-563536-en":120},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":113,"head_meta":115,"extra_data":117,"updated_unix":119},105,"en","mychart-how-to-do-a-mychart-video-visit-on-your-mobile-device-steps-and-troubleshooting","MyChart - How to Do a MyChart Video Visit on Your Mobile Device - Steps and Troubleshooting","","Guidance for completing scheduled MyChart video visits from a mobile device through a secure MyChart account. The instructions explain downloading the MyClevelandClinic app to access MyChart health information, and starting video visits only via MyChart website, MyChart app, or MyClevelandClinic app. Privacy and security details cover encrypted Zoom-based telehealth and HIPAA compliance, plus keeping Zoom Cloud Meetings updated. Troubleshooting addresses video, audio, and connection problems, including permissions, restart steps, and switching networks.",{"@graph":63,"@context":112},[64,80,95],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/mychart-how-to-do-a-mychart-video-visit-on-your-mobile-device-steps-and-troubleshooting/563536/",4,{"url":78,"name":59,"@type":81,"author":82,"headline":59,"publisher":85,"fileFormat":88,"inLanguage":57,"description":61,"dateModified":89,"datePublished":89,"encodingFormat":88,"isAccessibleForFree":90,"interactionStatistic":91},"DigitalDocument",{"name":83,"@type":84},"SundayMiles","Person",{"url":68,"name":86,"@type":87},"DocShare","Organization","application/pdf","2026-10-12",true,{"@type":92,"interactionType":93,"userInteractionCount":4},"InteractionCounter",{"@type":94},"ViewAction",{"@type":96,"mainEntity":97},"FAQPage",[98,104,108],{"name":99,"@type":100,"acceptedAnswer":101},"How do you start a MyChart video visit on a mobile device?","Question",{"text":102,"@type":103},"Use your MyChart account to launch the video visit at the scheduled time, and connect through the MyChart website, MyChart app, or the MyClevelandClinic app. Direct connection from the Zoom website or app isn’t supported.","Answer",{"name":105,"@type":100,"acceptedAnswer":106},"What app should you download for MyChart video visits?",{"text":107,"@type":103},"Download the MyClevelandClinic app. It connects to your MyChart account so you can access health information in one place and use the app for MyChart video visits.",{"name":109,"@type":100,"acceptedAnswer":110},"What should you do if the video or audio isn’t working?",{"text":111,"@type":103},"For video, make sure Zoom was launched from your MyChart appointment and start the video if the icon is crossed out; confirm camera access is enabled for Zoom. For audio, unmute if the microphone icon is crossed out and ensure microphone access is enabled for Zoom.","https://schema.org",{"og:url":78,"og:type":114,"og:title":59,"og:site_name":86,"og:description":61},"article",{"robots":116,"canonical":78},"index,follow",{"doc_id":118,"site_id":56},563536,1791836374,{"code":4,"msg":5,"data":121},{"doc_id":118,"user_id":122,"nickname":83,"user_avatar":123,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":124,"file_id":125,"file_url":126,"file_type":127,"file_size":128,"view_count":4,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":129,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":130,"faqs":131,"seo_title":132,"seo_description":61,"update_tm":119,"read_time":73},1099529839202,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","MyChart | Your Interactive Health Record  \nHow to Do a MyChart® Video Visit on Your Mobile Device  \nCleveland Clinic offers scheduled video visits through your secure MyChart® account. Follow the steps below to start your visit on time.  \nDownload the MyClevelandClinic™ app  \nThe MyClevelandClinic™ app connects you to your MyChart account so you can access all your health information in one place. You can have MyChart video visitson either MyClevelandClinic or the MyChart mobile app. Download either app for free at the App Store or Google Play™ .  \nFor more about MyClevelandClinic, visit [clevelandclinic.org/app](clevelandclinic.org/app).  \nPrivacy and security  \nCleveland Clinic values your privacy and security. MyChart video visits use Zoom™ for Telehealth, a HIPAA-compliant service that is integrated with Cleveland Clinic’s electronic health record and MyChart. This means that your video visit will use a secure, encrypted connection that protects your private information.  \nYou must connect to your video visit through the MyChart website, MyChart app or MyClevelandClinic app. You will not be able to connect directly from the Zoom website or app. For added security, be sure you are using the most up-to-date version of Zoom Cloud Meetings (4 .6 or higher) .  \nIf you need help at any time, call MyChart Support at 866.915.3383.  \nMyChart | Video Visit Mobile Instructions  \nMyChart | Video Visit Mobile Instructions  \nTroubleshooting  \nVideo issues  \n• Make sure you have launched Zoom from your appointment in MyChart.  \n• Tap the screen so that the menu appears at the bottom of the app.  \n• If the video icon is crossed out, tap it to start the video.  \n• If the video still isn’t working, check your phone settings and make sure camera access is enabled for Zoom.  \nAudio issues  \n• Tap the screen so that the menu appears at the bottom of the app.  \n• If the microphone icon is crossed out, tap it to unmute.  \n• If the icon on the left says Join Audio, tap it to join the call.  \n• If the audio still isn’t working, check your phone settings and make sure microphone access is enabled for Zoom.  \nConnection issues  \n• If the connection is lost, go back to MyChart and restart the video foryour appointment.  \n• If the video quality is poor, try switching from Wi-Fi to data, or vice versa. Note that you may incur charges when using data.  \n• Check your internet browser settings and make sure pop-ups are allowed:  \nFor Safari on iPhone® devices, see step-by-step instructions at [https://](https://)  \n[support.apple.com/en-us/HT203987](support.apple.com/en-us/HT203987)  \nFor Google Chrome on Android™ devices, see step-by-step instructions  \nat [https://support.google.com/chrome/answer/95472?co=GENIE](https://support.google.com/chrome/answer/95472?co=GENIE).  \nPlatform%3DAndroid&hl=en   \nVideo visits for children and loved ones  \nTo start a video visit for your child or an adult you care for, access their MyChart account from yours. Here’s how. In MyChart, select their account and follow the steps above.  \nANDROID and GOOGLE PLAY are registered trademarks of Google LLC. Google LLC is not affiliated with the content provided in this publication. IPHONE is a registered trademark of Apple Inc. Apple Inc. is not affiliated with the content provided in this publication.  \nMyChart is a registered trademark of Epic Systems Corporation. Epic Systems Corporation is not affiliated with the content provided in this publication.  \nMyChart | Video Visit Mobile Instructions Up2d1a-teCdCC5-/2110/025052618","cbCaiuu95LCu49iw","https://ap.wps.com/l/cbCaiuu95LCu49iw","pdf",838693,"English","# Download and set up the app\n## Privacy and security requirements\n# Start your video visit\n## Troubleshooting: video, audio, connection\n# Video visits for children and loved ones","[{\"question\":\"How do you start a MyChart video visit on a mobile device?\",\"answer\":\"Use your MyChart account to launch the video visit at the scheduled time, and connect through the MyChart website, MyChart app, or the MyClevelandClinic app. Direct connection from the Zoom website or app isn’t supported.\"},{\"question\":\"What app should you download for MyChart video visits?\",\"answer\":\"Download the MyClevelandClinic app. It connects to your MyChart account so you can access health information in one place and use the app for MyChart video visits.\"},{\"question\":\"What should you do if the video or audio isn’t working?\",\"answer\":\"For video, make sure Zoom was launched from your MyChart appointment and start the video if the icon is crossed out; confirm camera access is enabled for Zoom. For audio, unmute if the microphone icon is crossed out and ensure microphone access is enabled for Zoom.\"}]","MyChart - How to Do a MyChart Video Visit on Your Mobile Device - Steps and Troubleshooting | PDF"]