[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-288975-105":53,"doc-detail-288975-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","my-benefits-manager-provider-portal-guide","My Benefits Manager - Provider Portal Guide","","My Benefits Manager provides a provider portal workflow for dental claims and authorizations management. It explains how to create an account using a recent paid claim number, sign in with multifactor authentication, check claim status and view remittances/EOBs, and verify member eligibility by member ID or HRN including the KP prefix. It also covers checking pre-authorizations, reviewing or submitting pre-approval forms, attaching documentation, and guidance for procedures over $500 via portal or approved electronic channels.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/my-benefits-manager-provider-portal-guide/288975/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/my-benefits-manager-provider-portal-guide/288975.png","ImageObject",442,249,{"name":88,"@type":89},"Berry Peter","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-08","2026-09-17",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is My Benefits Manager used for in the provider portal?","Question",{"text":109,"@type":110},"It is used to submit or check pre-determination/pre-authorization status, check claim status, view remittances and EOBs, verify member eligibility, and review benefits usage and limitations.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What is required to create a provider portal account?",{"text":114,"@type":110},"A paid claim number from a member who has been active in the last 180 days is required to create your account.",{"name":116,"@type":107,"acceptedAnswer":117},"How do providers review or submit a pre-authorization or pre-determination?",{"text":118,"@type":110},"Select the appropriate Pre-Approval/Pre-Determination or Pre-Authorization Form, enter the requested information, choose Review or Submit, and attach supporting documentation using Attachments.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},288975,1790145671,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":76},1374402524268,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","My Benefits Manager: Provider Portal Guide Use My Benefits Manager to submit or check the status of a pre-determination/pre-authorization, to check the status of a claim, view remittances and explanation of benefits (EOBs), check member eligibility and view a member’s benefit usage and limitations.  \nCreating an Account  \n1. Access the [portal via:](portal via: www.kp.org/dental/nw/ppo/providers)[ ](portal via: www.kp.org/dental/nw/ppo/providers)[www.kp.org/dental/nw/ppo/providers](portal via: www.kp.org/dental/nw/ppo/providers)  \n[2](2). Click on Create account  \n3. Fill out the information requested.  \nNote: A paid claim number from a member who has been active in the last 180 days is required to create your account.  \nSigning in  \n4. Access the [portal via:](portal via: www.kp.org/dental/nw/ppo/providers)[ ](portal via: www.kp.org/dental/nw/ppo/providers)[www.kp.org/dental/nw/ppo/providers](portal via: www.kp.org/dental/nw/ppo/providers)  \n[5](5). Enter your credentials and click Sign in.  \n6. Enter the code sent via text or email, depending on how you requested your multifactor authentication.  \n4 2  \nChecking Claim Status  \n7. Select the Claims tab and enter the claim number(s) you wish to research and select search.  \n8. Using the links and the browser back button, you can toggle through the claim results. Once you select a claim, select “Original View”under Claims to view a remittance/EOB.  \nChecking Member Eligibility  \n9. Select the Eligibility tab and enter the member ID(s)/subscriber’s HRN(s), to include the “KP” prefix, you’d like to check and select search.  \n10. Using the links and the browser back button, you can toggle through the eligibility results.  \n11. You can also view a member’s benefits usage and limits.  \nChecking Member Eligibility Continued  \n12. To view any family member(s) that may be associated with the subscriber’s HRN, click on the subscriber’s name.  \n13. Click on View all family members.  \n14. A list of any family member(s) associated with the subscriber’s HRN will be displayed. Click on any family member to view that member’s information.  \nChecking Pre-Authorization  \n15. Select the Authorizations tab and select either Search responses or Search the original requests. Enter the requested information.  \n16. Use the links to view the authorization details.  \n16  \nReviewing or Submitting a Pre-Determination or Pre-Authorization  \n17. To review or submit a Pre-Approval/Pre-Determination or Pre-Authorization, select Pre-Approval/Pre-Determination or Pre-Authorization Form (“Kaiser Dental Providers Only”) .  \n18. Enter the requested information and select Review or Submit. Documentation can be attached to support the services by selecting Attachments and uploading the file and clicking Add.  \nNote:  \nPlease obtain pre-authorization on all procedures over $500.  \nPre-authorizations can be submitted via the portal or mail to the claims address at the end of the guide or can be identified as a pre-authorization claim to be submitted electronically through Web MD, Change Healthcare, Proximed or Availity by using Payer ID RP073. Documentation can be attached to support the services the pre-authorization will include.  \nIf you need assistance, please contact the Kaiser Permanente Insurance Program Support Center:  \nKaiser Permanente Dental Choice (PPO)  \nP. O. Box 6927  \nColumbia, SC 29260  \n1-866-653-0338  \nKPMA-100050-03-2023","cbCaiisOyCku2DLT","https://ap.wps.com/l/cbCaiisOyCku2DLT","pdf",275480,8,"English","# Creating an Account\n# Signing in\n# Checking Claim Status\n# Checking Member Eligibility\n## Checking Member Eligibility Continued\n# Checking Pre-Authorization\n# Reviewing or Submitting a Pre-Determination or Pre-Authorization","[{\"question\":\"What is My Benefits Manager used for in the provider portal?\",\"answer\":\"It is used to submit or check pre-determination/pre-authorization status, check claim status, view remittances and EOBs, verify member eligibility, and review benefits usage and limitations.\"},{\"question\":\"What is required to create a provider portal account?\",\"answer\":\"A paid claim number from a member who has been active in the last 180 days is required to create your account.\"},{\"question\":\"How do providers review or submit a pre-authorization or pre-determination?\",\"answer\":\"Select the appropriate Pre-Approval/Pre-Determination or Pre-Authorization Form, enter the requested information, choose Review or Submit, and attach supporting documentation using Attachments.\"}]","My Benefits Manager - Provider Portal Guide | PDF",1789634322]