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It provides structured sections to record outreach methods, copies of written correspondence, follow-up with providers or referral sources, and detailed content such as discussion summary, questions asked, resolutions, gathered information, and resources shared. 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Store printed copies of all written correspondence in the permanent record.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How should you handle a family that does not respond?",{"text":113,"@type":109},"Check in with providers and/or referral sources to determine whether they can successfully reach the family and what may be affecting responsiveness. Document what was learned from those contacts.",{"name":115,"@type":106,"acceptedAnswer":116},"What sections should be included in the discussion summary?",{"text":117,"@type":109},"Include progress-related topics and outcomes, questions asked, resolutions provided, the parent/guardian’s responses and updates, and any changes or concerns. 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Bonus tips for monthly contacts shared by service coordinators can also be found below. Please visit the \u0013 HYPERLINK \"https://blogs.illinois.edu/view/7857/2037030760\" \u0014Monthly Contacts Resources page\u0015 for more information.\nThe following template may be customized for individual use.  Areas in italics can be replaced with your details.\nTemplate for Monthly Contacts or Routine Communication\nDate/Time:\nPerson(s) Contacted:\nCommunication Method:\nUnsuccessful Attempt(s) to Reach Individual (if applicable):\nDocument methods/attempts made to reach the family  and any information shared via messaged left and/or written correspondence sent.\nA copy of all written correspondence (e.g., letters, fax, email, etc.) must also be printed and stored in the permanent record.\nConsider checking in with providers and/or referral source when the family is unresponsive to see if they have been able to successfully reach the family and/or can shed light on what might be happening in the family’s life that is keeping them from responding to your attempts to reach them. Document any communication with providers/referral sources and what was learned from these contacts.\nPurpose of Communication:\nDiscussion Summary:\nQuestions Asked (e.g., progress towards outcomes, changes in priorities, developmental milestones reached, satisfaction with service providers, etc.)\nResolutions to Questions Asked (e.g., SC able to provide answers, information and/or direction for the family, next steps, etc.)\nInformation gathered (parent/guardian response to questions and any other updates/progress reported)\nChanges and/or no changes reported, no questions/concerns, etc. (when applicable)\nResources shared (e.g. EI Clearinghouse tip sheets, community resources, transition resources, etc.)\nTransition Planning (if applicable):\nNext Steps and Follow-up Activities:\nInclude who is responsible for each step or activity\nInclude plan for next contact\nSC signature and title:\nExamples of Monthly Contacts or Routine Communications\nThe following includes the level of detail that should be included in a case note documenting monthly contacts or routine communications with the family.\nEI\nThis writer contacted [insert parent/guardian] for a monthly check in.  We connected by phone for a scheduled call.  We discussed progress towards outcomes and satisfaction with the service providers.  Parent/Guardian reported [insert custom response].  We discussed development milestones that have been reached, including [insert custom response].  We reviewed the role of the service coordinator as an ongoing support and partner as they navigate early intervention.  Resources shared/discussed included [insert resources name and relevant details like link, author, location, etc.]. This writer emailed the family the direct link to search tip sheets by topic on the EI Clearinghouse website (\u0013 HYPERLINK \"https://eiclearinghouse.org/category/einotes/\" \\h \u0014https://eiclearinghouse.org/category/einotes/\u0015) as soon as the call concluded.\nOur next scheduled meeting will be [insert date/time].  We agreed that phone calls are working for now and will revisit the method for monthly contacts in the future if needed.\nName/SC\nMonthly Contact Tips from Other Service Coordinators\nPeriodically mix up the methods in which you connect with families (e.g., some months set a time to talk by phone, other months communication can be initiated by text with no identifiable information shared unless a secure text, secure email or another preference identified by the family).\nKeep the “topics” you focus on within your discussion informative and fresh (e.g., don’t always ask the same 2 or 3 questions, bring a topic or focus to check-in on as it relates to the family’s priorities, needs, and/or outcomes identified on the service plan).\nSh","cbCaihiAZ6bvd1Vy","https://ap.wps.com/l/cbCaihiAZ6bvd1Vy","docx",26479,"English","# Template for Monthly Contacts or Routine Communication\n## Planning and Contact Details\n## Communication Attempts and Documentation\n## Purpose and Discussion Summary\n## Questions, Resolutions, and Information Gathered\n## Resources Shared and Transition Planning\n## Next Steps and Follow-up Activities\n## Examples of Monthly Contacts or Routine Communications\n## Monthly Contact Tips from Other Service Coordinators","[{\"question\":\"What information should be recorded for monthly contact documentation?\",\"answer\":\"Record the date/time, people contacted, communication method, any unsuccessful attempts, outreach methods, and details shared in messages or written correspondence. Store printed copies of all written correspondence in the permanent record.\"},{\"question\":\"How should you handle a family that does not respond?\",\"answer\":\"Check in with providers and/or referral sources to determine whether they can successfully reach the family and what may be affecting responsiveness. Document what was learned from those contacts.\"},{\"question\":\"What sections should be included in the discussion summary?\",\"answer\":\"Include progress-related topics and outcomes, questions asked, resolutions provided, the parent/guardian’s responses and updates, and any changes or concerns. Add resources shared and any applicable transition planning.\"}]","Monthly Contacts or Routine Communication - Template | DOCX",1788231780]