[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-280047-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-280047-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","mogli-sms-guide-text-messaging-application-user-guide-january-2021","Mogli SMS Guide - Text Messaging Application User Guide - January 2021","","Text Messaging Application User Guide for the Mogli platform explains how staff send conversational 1-on-1 SMS through Conversation View on Contact and Case Record tabs, create and use SMS templates, and conduct bulk SMS messaging with reporting. It details client requirements for the Mogli Number, recovery steps when missing, and the welcome template with STOP/END opt-out instructions. It also lists assigned phone numbers by Salesforce location and provides sample message content for reminders, retention verification, and credit encouragement.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/mogli-sms-guide-text-messaging-application-user-guide-january-2021/280047/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/mogli-sms-guide-text-messaging-application-user-guide-january-2021/280047.png","ImageObject",442,249,{"name":42,"@type":43},"Aurora","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-27","2026-09-16",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",17,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the intended uses of the texting application?","Question",{"text":63,"@type":64},"The guide specifies individual appointments and reminders, direct encouragement around financial progress, and general follow-ups to keep clients connected with their coach.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How do staff send conversational 1-on-1 texts?",{"text":68,"@type":64},"Staff send individual SMS using the “Conversation View” shown on both the “Contact” and “Case Record” tabs.",{"name":70,"@type":61,"acceptedAnswer":71},"How can a client opt out of receiving messages?",{"text":72,"@type":64},"A client can reply with Stop, Unsubscribe, End, Quit, or Cancel to opt out. The welcome template also instructs replying STOP or END.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},280047,1789532440,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,113,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":80,"read_time":33},4810365810221,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","| |\n| --- |\n| \u003Cbr>Text Messaging Application User Guide |\n| Financial Opportunity Center\u003Cbr>LOCAL INITIATIVES SUPPORT CORPORATION |\n\nTable of Contents  \nText Messaging Application User Guide ............................................................................................................... 0  \nIntended Uses and Samples: .................................................................................................................................. 2  \nSample “Welcome Template”: ............................................................................................................................... 2  \nApplication Features: ............................................................................................................................................. 2  \nApplication Requirement: ...................................................................................................................................... 2  \nOpt-out Key Words: ................................................................................................................................................ 2  \nList of Phone Numbers: .......................................................................................................................................... 3  \nConversational 1-on-1 Texting: .............................................................................................................................. 4  \nSMS Templates: ...................................................................................................................................................... 4  \nSMS List Views: ....................................................................................................................................................... 6  \nBulk SMS: ................................................................................................................................................................ 6  \nBulk Messaging Reports: .................................................................................................................................... 8  \nIntended Uses and Samples:  \n􀂃 Individual appointments and reminders.  \nSample: [FOC Name]: Reminder! Your appointment with [Coach Name] is tomorrow at [Enter time]. Toreschedule or cancel, please call [Enter Number]  \nSample 2: [FOC Name]: Hello [Client name], it's been 6 months since your last credit report review. Let's schedule an appointment. What is your availability next week?– Thanks,[Coach Name].  \n􀂃 Individual communication of successes included increase in wages and job placement. Also, reminder to stay in touch with the coach.  \nSample: [FOC Name]: Have you received a promotion or an increase in wages? Come and connect with us to talk about exciting new savings opportunities available to you. Please call [Enter Name] at [Enter number] to hear more.  \nSample 2: [FOC Name]: Hello [Client Name], I'm completing a round of employment retention and I would like to confirm if you're still employed and/or if you need any assistance at this time. Feel free to reach me at [Coach Phone Number]. Thank you,[Coach Name].  \n􀂃 General encouraging texts on financial topics.  \nSample: [FOC Name]: Congratulations on building your credit! Please remember to use less than 30% of your total available credit to keep increasing your score.  \nSample 2: [FOC Name]: Congratulation, you have successfully completed the Twin Account payments! Let’s schedule a time to talk about your matched fund usage.– Thanks,[Coach Name].  \nSample “Welcome Template”:  \nHello {{First_Name_x  c}}, {{Home_Site_Name_x  c}} would like to send you text messages to stay in touch. You will be able to opt-out at any time. To opt-out reply STOP or END.  \nApplication Features:  \n􀂃 Conversational 1-on-1 Texting: Send individual text messages via the “Conversation View” listed on both the “Contact” and “Case Record” tabs.  \n􀂃 SMS Template: Create custom templates for appointment ","cbCaimnY1zvmCJyj","https://ap.wps.com/l/cbCaimnY1zvmCJyj","pdf",817810,10,"English","# Intended Uses and Samples\n## Sample “Welcome Template”\n# Application Features\n## Conversational 1-on-1 Texting\n## SMS Template\n## Bulk SMS\n# Application Requirement\n# Opt-out Key Words\n# List of Phone Numbers\n# Conversational 1-on-1 Texting\n# SMS Templates\n# SMS List Views\n## Bulk SMS\n## Bulk Messaging Reports","[{\"question\":\"What are the intended uses of the texting application?\",\"answer\":\"The guide specifies individual appointments and reminders, direct encouragement around financial progress, and general follow-ups to keep clients connected with their coach.\"},{\"question\":\"How do staff send conversational 1-on-1 texts?\",\"answer\":\"Staff send individual SMS using the “Conversation View” shown on both the “Contact” and “Case Record” tabs.\"},{\"question\":\"How can a client opt out of receiving messages?\",\"answer\":\"A client can reply with Stop, Unsubscribe, End, Quit, or Cancel to opt out. The welcome template also instructs replying STOP or END.\"}]","Mogli SMS Guide - Text Messaging Application User Guide - January 2021 | PDF"]