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The protocol recommends advance communication and consent for disclosing information when there is significant concern. It specifies steps for informed internal review, structured outreach to informal and formal contacts, and initiating a Missing Persons Alert. After 24 hours, the lead agency cancels or updates the alert, and—if concern remains—guides filing a Missing Person’s Report and conducting public notification via coalition social channels.","PURPOSE\nTo provide an active communication response between participating community partners when a client is missing or suspected to be missing.\nIt is recommended that participating community partners inform clients in advance of the new alert process and seek consent for disclosure to issue an alert in instances where the community partner has is significant concern about the client’s whereabouts and well-being.\nPROTOCOL\nTo support an informed response related to a concern that a person is missing the following steps will be observed:\nInformed Internal Review\nThe organization will:\nCheck internal records, case notes, intake or sign in sheets to confirm last known contact with the client\nCheck with staff, volunteers, peers informally for information such as appearance, clothing, or anything unusual\nMaintain an Emergency Information Sheet (Appendix C) that is updated with new information\nInternal organizational practice may require filing a formal Missing Person Report as part of the informed internal review\nInformal and Formal Contacts\nWhen contacting the person’s informal contacts the organization will:\nContact the services that the person is known to access in an order that makes sense for the individual\nContact landlord if individual is housed\nRequest a London Police Service check on the welfare of individual\nUpdate the report form to include information about each contact and the information they provided\nMissing Person Alert\nWhen there is elevated concern about a client’s safety and possible risk of harm a Missing Persons alert will be initiated\nThe designate of the lead agency that suspects an individual may be missing will send out a Missing Persons Alert to designates of the participating community partners (Appendix A) via the “Missing Persons Alert” email template letter (Appendix B) and the “Emergency Information Sheet” (Appendix C)\nAll participating organizations are required to respond to the community agency issuing the Alert within 24 hours to indicate if they have had contact with the individual who is missing or to provide any additional information\nMissing Person Alert Update\n24 Hours after issuing the Missing Persons Alert, the lead agency that issued the Alert is responsible to:\nCancel the alert\nProvide an updated alert containing new information shared by the participating community partners\nMissing Person Report\nIf the Missing Persons Protocol has been followed and there is still concern regarding the whereabouts and safety of the client, the organization will:\nContact the London Police Service non-emergency number (519-661-5670) to initiate a Missing Person’s Report\nProvide the record of contacts made to the London Police Service including Emergency Information Sheet which contains the full name, date of birth and relevant details including the last contact point\nSocial Media Notification\nThe London Homeless Coalition will make a public notification regarding the Missing Person on the London Homeless Coalition Facebook and Twitter pages\nParticipating community partners are encouraged to share Missing Person notification through their social media pages","cbCaipcpmBhK9M1n","https://ap.wps.com/l/cbCaipcpmBhK9M1n","docx",25588,2,"English","en",105,"# Purpose\n# Protocol\n## Informed Internal Review\n## Informal and Formal Contacts\n## Missing Person Alert\n## Missing Person Alert Update\n## Missing Person Report\n## Social Media Notification","[{\"question\":\"What is the purpose of the Missing Persons Protocol?\",\"answer\":\"It provides an active communication response between participating community partners when a client is missing or suspected missing, ensuring timely and coordinated action.\"},{\"question\":\"What steps are required during the informed internal review?\",\"answer\":\"The organization checks internal records and case notes to confirm last known contact, gathers informal information from staff and peers, and maintains an Emergency Information Sheet updated with new details.\"},{\"question\":\"What happens after a Missing Persons Alert is issued?\",\"answer\":\"Within 24 hours, participating organizations respond to the lead agency with contact status or new information. 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