[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-259706-105":53,"doc-detail-259706-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","messaging-operations-specialist-mar-2022","Messaging Operations Specialist - Mar 2022","","Messaging Operations Specialists are sought to support DIIS within the Data Modernization Initiative by ensuring inbound electronic messaging is received, routed, processed, and delivered to surveillance system(s) promptly with minimal impact on case counts. The role includes daily monitoring (backlog identification, volume tracking, flat file and portal message monitoring, scheduled processing alignment), alert investigation for abnormal volumes, and immediate escalation of processing errors. Additional responsibilities include maintaining confidentiality, providing data quality status updates, and contributing to internal meetings.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/messaging-operations-specialist-mar-2022/259706/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/messaging-operations-specialist-mar-2022/259706.png","ImageObject",442,249,{"name":88,"@type":89},"Emma Wilson","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What core responsibilities does the Messaging Operations Specialist perform?","Question",{"text":109,"@type":110},"Track and monitor inbound electronic messages from receipt to surveillance system consumption, ensure timely routing, perform daily monitoring across reporting methods and processing operations, and maintain day-to-day volume and trend reports.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How are volume alerts and processing errors handled?",{"text":114,"@type":110},"Investigate “high” and “low” volume alerts immediately, identify processing errors, and escalate issues to the Leads and PHI Messaging Manager right away.",{"name":116,"@type":107,"acceptedAnswer":117},"What qualifications and work schedule requirements are required?",{"text":118,"@type":110},"Candidates must be able to evaluate and analyze data, troubleshoot issues, document data quality findings, and work nights and weekends. The role requires a total of 20 hours per week (Sun–Sat) and includes flexibility with the schedule.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},259706,1791002147,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":4},3848291630094,"https://eur-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","The Messaging Team within the Division of Informatics and Information System ( DIIS) is seeking assistance to ensure messaging feed is received, routed and processed in a timely manner into our surveillance system(s) with minimal impact on case count as part of the Data Modernization Initiative. Two part time Messaging Operations Specialists will be hired through 22nd Century Technologies, Inc. (TSCTI) , a temp agency, to assist with the project. This position will be working remotely, including nights and weekends, and will be responsible for the following activities:  \n● Tracking and monitoring inbound electronic messages from the time of receipt to surveillance system(s) consumption for DIIS Messaging.  \n● Ensuring electronic messages are routed and received in a timely manner.  \n● Performing daily monitoring activities such as, but not limited to:  \no Identifying possible backlog  \no Tracking volume by reporting method  \no Monitoring flat file processing operations  \no Monitoring of Point of Care portal messages to our surveillance system  \no Ensuring flow of electronic messages received by reporting method coincide with the scheduled processing times  \no Maintain day to day reports that track volume and daily trends of inbound messages  \n● Responsible for investigating immediately “high” and “low” volume alerts.  \n● Identifying processing errors and escalating issues identified to the Leads and PHI Messaging Manager immediately.  \n● Managing and maintaining the confidentiality and security of electronic messaging data at all times  \n● Participating in internal meetings and providing data quality status updates to the DIIS Messaging leads  \n● Performing other assigned duties as needed  \nMinimum Qualifications  \nAbility to perform data evaluation and analysis; troubleshoot data issues; and develop and maintain documentation of data quality findings. Strong oral and written communication skills; problem solving and interpersonal skills; and identify and analyze data trends. Ability to plan and carry out quality improvement analysis of electronic messages; report and reconcile discrepancies; and research data anomalies. Prepare and provide clear and accurate feedback; work independently and coordinate collaborative efforts; and ensure confidentiality, security, and integrity of data at all times. Ability to work nights and weekends. Bachelor's degree in public health, statistics, public health informatics, information technology, and/or equivalent experience and training.  \nPreferred Qualifications  \nBasic to intermediate SQL knowledge; disease reporting requirements; public health disease surveillance; and medical and/or laboratory terminology.  \nPay: negotiable up to $27 .60 per hour  \nTime Commitment: Must be able to work a total of 20 hours per week (Sun-Sat) , including nights and weekends. Must be flexible with schedule.  \nProject Period ends: 7/31/23  \nInterested applicants must submit their resume via email [to Merylyn.Huitz@vdh.virginia.gov](to Merylyn.Huitz@vdh.virginia.gov)","cbCaisucP3TIA4yB","https://ap.wps.com/l/cbCaisucP3TIA4yB","pdf",59532,"English","# Responsibilities\n## Monitoring and routing\n## Alerts and error escalation\n## Reporting, confidentiality, and meetings\n# Minimum qualifications\n# Preferred qualifications\n# Pay and time commitment\n# Application instructions","[{\"question\":\"What core responsibilities does the Messaging Operations Specialist perform?\",\"answer\":\"Track and monitor inbound electronic messages from receipt to surveillance system consumption, ensure timely routing, perform daily monitoring across reporting methods and processing operations, and maintain day-to-day volume and trend reports.\"},{\"question\":\"How are volume alerts and processing errors handled?\",\"answer\":\"Investigate “high” and “low” volume alerts immediately, identify processing errors, and escalate issues to the Leads and PHI Messaging Manager right away.\"},{\"question\":\"What qualifications and work schedule requirements are required?\",\"answer\":\"Candidates must be able to evaluate and analyze data, troubleshoot issues, document data quality findings, and work nights and weekends. The role requires a total of 20 hours per week (Sun–Sat) and includes flexibility with the schedule.\"}]","Messaging Operations Specialist - Mar 2022 | PDF",1789335324]