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Responsibilities include diary management, audio typing patient letters and reports, taking notes, and operating a bring-forward system with agendas and associated papers. The role coordinates outpatient, inpatient and day case attendance, liaises across departments and hospitals, handles patient enquiries, manages waiting lists to NHS standards, and maintains accurate patient records using systems such as MyCare and NHS eReferrals, adhering to access, information governance and health records policies.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/medical-secretary-job-description-cancer-services-administration/259250/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/medical-secretary-job-description-cancer-services-administration/259250.png","ImageObject",442,249,{"name":88,"@type":89},"wps_ap_test_251126_0180","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-24","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":20},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the main purpose of the Medical Secretary role?","Question",{"text":108,"@type":109},"To provide secretarial and administrative duties, including diary management, typing patient letters and reports, preparing agendas and papers, and supporting patient enquiries through coordinated communication.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which systems and processes does the role involve?",{"text":113,"@type":109},"The role uses departmental systems such as MyCare and NHS eReferrals, ensures Referral to Treatment pathways are completed in real time, maintains accurate patient details in line with information governance, and manages waiting lists against NHS standards.",{"name":115,"@type":106,"acceptedAnswer":116},"What patient and appointment coordination responsibilities are included?",{"text":117,"@type":109},"The role coordinates attendance for outpatient, inpatient and day case appointments, manages consultants’ and team diaries, and escalates issues where waiting times or pathways do not meet required targets and policies.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259250,1790008639,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":20,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":76},8796095027276,"https://avatar.qwps.com/avatar/d3BzX2FwX3Rlc3RfMjUxMTI2XzAxODA=","JOB DESCRIPTION  \n| JOB DETAILS |  |\n| --- | --- |\n| Job Title | Medical Secretary |\n| Reports to | Cancer Services Support Manager – Haematology and Oncology |\n| Band | Band 3 |\n| Department/Directorate | Cancer Services – CSS Care Group |\n\n\n| JOB PURPOSE |\n| --- |\n| To provide all aspects of secretarial and administrative duties to include diary management, audio typing patient letters and reports, note taking, operating a bring forward system and preparation of agenda’sand associated papers. The post holder will liaise with other departments and hospitals communicating appointment and admission related information and assist with patient enquiries. |\n| KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES |\n| The Medical Secretary will be based in the Royal Devon University Healthcare Trust-Northern Services and will provide administrative support to the (Haematology & Oncology Secretaries\u003Cbr>The post holder will fulfil all tasks and work as part of a team. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager and may, on occasion, be required to deputise for the Senior Medical Secretary. |\n| KEY WORKING RELATIONSHIPS |\n| Areas of Responsibility: (type of work undertaken)\u003Cbr>Administrative functions\u003Cbr>• Assist in monitoring the in-patient and day case waiting list and escalate any potential issues\u003Cbr>• Ensure that waiting times meet NHS standards and targets, and are managed in line with the Trust Access Policy.\u003Cbr>• Ensure all Referral to Treatment pathways are correctly completed on MyCare in real time\u003Cbr>• Use multiple computer systems as required within the department such as MyCare and NHS Ereferrals\u003Cbr>• Ensure accurate and up-to-date patient details are maintained on patient information systems such as MyCare in line with Trust Information Governance policy\u003Cbr>• Respond to complaints where appropriate, escalating to Line Manager if unable to resolve\u003Cbr>Service delivery/improvement\u003Cbr>• To coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed\u003Cbr>• To work with the team to ensure adequate cover is in place during periods of leave\u003Cbr>• To assist with the management of consultants’ and team diaries (this may include informing all appropriate people/departments of annual or other leave of members of the clinical team)\u003Cbr>• To assist other secretaries and members of the admin team in the delivery of a high-quality service\u003Cbr>• Contribute to the NHS service improvement/modernisation agenda e.g. service redesign |\n\n• Work as part of the team in developing processes within the department to meet the demands of a growing service  \n• Participate in team and directorate meetings as required  \n• Contribute to audits regarding departmental procedures  \n• To have a flexible approach to working hours to meet the demands of the service  \n• Adhere to the Trust Access Policy and Health Records Policy and appropriate standard operating procedures, Key Performance Indicators, government targets and standard operational policies  \nThe post holder is required to deal effectively with staff of all levels throughout the Trust as and when they encounter on a day to day basis  \nThis will include verbal, written and electronic media. (Delete/amend as necessary)  \nOf particular importance are working relationships with:  \n• Administrative Services Manager/Administrative Line Manager  \n• Administration and secretarial teams across the Trust  \n• Consultants and other members of the medical team  \n• Patients and their relatives  \n• GPs  \n• Divisional Management team  \n• Senior Nursing staff and other ward staff  \n• Other members of the multi-professional clinical team  \n• Health Records & IM&T Departments  \n• Central Support Team  \n\n| ORGANISATIONAL CHART |\n| --- |\n| \u003Cbr>Cancer Services Support Manager – Haematology and Oncology\u003Cbr>|\n| FREEDOM TO","cbCaio8QZWtWkZgy","https://ap.wps.com/l/cbCaio8QZWtWkZgy","pdf",257922,8,"English","# Job Purpose\n# Key Result Areas / Principal Duties and Responsibilities\n## Areas of Responsibility\n## Service Delivery / Improvement\n# Key Working Relationships\n# Organisational Chart\n# Freedom to Act\n# Communication / Relationship Skills\n# Analytical / Judgemental Skills\n# Planning / Organisational Skills\n# Patient / Client Care","[{\"question\":\"What is the main purpose of the Medical Secretary role?\",\"answer\":\"To provide secretarial and administrative duties, including diary management, typing patient letters and reports, preparing agendas and papers, and supporting patient enquiries through coordinated communication.\"},{\"question\":\"Which systems and processes does the role involve?\",\"answer\":\"The role uses departmental systems such as MyCare and NHS eReferrals, ensures Referral to Treatment pathways are completed in real time, maintains accurate patient details in line with information governance, and manages waiting lists against NHS standards.\"},{\"question\":\"What patient and appointment coordination responsibilities are included?\",\"answer\":\"The role coordinates attendance for outpatient, inpatient and day case appointments, manages consultants’ and team diaries, and escalates issues where waiting times or pathways do not meet required targets and policies.\"}]","Medical Secretary Job Description - Cancer Services Administration | PDF",1789330930]