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Emphasis focuses on empathetic customer service, appointment enquiries and bookings, documentation of financial and health records, and accurate maintenance of patient demographic information. The role includes typing, scanning and filing duties, with clear expected outcomes across accountable systems, collective impact, health and safety, indigenous health systems, and risk management.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/medical-receptionist-position-description/258575/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/medical-receptionist-position-description/258575.png","ImageObject",442,249,{"name":88,"@type":89},"eBook King","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the Medical Receptionist’s primary responsibility in the role?","Question",{"text":109,"@type":110},"The Medical Receptionist is the first point of contact for patients and visitors, coordinating services and helping prioritise workflows while managing patient expectations.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What essential functions are required for this position?",{"text":114,"@type":110},"Provide friendly, courteous first-contact service for enquiries and appointment processes; document financial and health records; maintain accurate patient demographic information; and perform typing, scanning, and filing when needed.",{"name":116,"@type":107,"acceptedAnswer":117},"How do the key result areas guide performance expectations?",{"text":118,"@type":110},"Performance is expected through accountability to culturally safe practice, support for Māori health gain and equity, compliance with health and safety obligations, application of indigenous health approaches, and identification and mitigation of people-related and organisational risks.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},258575,1790468454,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},962088006270,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Te Whakatūranga ō Mahi | Position Description  \nPoutautoko-Backbone Support  \n\n| Title | Medical Receptionist |  |  |\n| --- | --- | --- | --- |\n| Reports to | Reception Team Lead |  |  |\n| Team | Administration |  |  |\n| Direct Reports | NIL | Total FTE | 1.0 |\n\nKo wai mātou | Our organisation  \nThe kaupapa for Whaiora was first considered in 1996 at a hui at Papawai Marae, Greytown. Ngāti Moe hapu, led by Dr Janice Wenn and Kim Workman, structured a proposal for a ‘by Māori for Māori’ community-based health service for the Wairarapa. Initially Whaiora Whanui was developed under the umbrella of the Ngāti Kahungunu Māori Executive, Taiwhenua (NKMET) . With the mandate from Wairarapa hapū, Whaiora Whanui became an autonomous entity and was established as a Charitable Trust on 13 December 2000.  \nWhaiora provides a range of community health and social services to the Wairarapa community, our boundaries are Pukaha Mt Bruce to Remutaka Summit – we also work with whānau in Eketahuna.  \nOur services also include a Very Low Cost Access Medical Centre for Masterton residents.  \nVISION  \nWairarapa He Waiora / Wairarapa A Place of Wellness  \nMISSION  \nHe rarapa I nga ahuatanga e u ai te ha o te ora / To pursue and participate in ways of bringing  \nabout wellness  \nTēnei tūranga | About the role  \nThe Medical Receptionist role is pivotal within the medical centre environment as this is the first point of contact with patients and visitors. Medical Receptionists co-ordinate the services and have a major role to play in prioritising work flows and managing patient expectations. Patients should feel that they have been acknowledged in a friendly, courteous manner and that all that can be done for them has been done.  \nEssential Functions  \nProvide an empathetic first contact customer service experience for patients and visitors ensuring everyone is acknowledged in a professional, friendly, helpful manner, using discretion and skill. The receptionist is welcoming during phone calls and in-person contact from general enquiries to appointment bookings/cancellations and enrolment needs. The receptionist will document financial and health records and maintain the accuracy of patient demographic information. The receptionist will perform typing, scanning and filing duties accurately as and when needed.  \n\n| Key Result Area | Expected Outcomes / Performance Indicators (All Whaiora Kaimahi) |\n| --- | --- |\n| An Accountable System | • Champion connections with whānau, hapū and iwi Māori to promote whānau voice and improve whānau service experiences and outcomes\u003Cbr>• Promote development of a culturally safe workforce supporting others to better understand their own cultural perspectives to advance the work of the organisation across a range of social contexts\u003Cbr>• Demonstrate life-long learning in cultural safety, holding themselves accountable for providing culturally safe leadership, service design and delivery\u003Cbr>• Ensure the unique needs of priority populations including tāngata whaikaha are understood and kept at the forefront of service delivery |\n| Collective Impact | • Support the pursuit of Māori health gain and achieving equitable health outcomes for Māori including tāngata whaikaha through the application of hauora models\u003Cbr>• Support the dismantling of policies, procedures and practices that cause inequity |\n| Health and Safety | • Take responsibility for meeting Whaiora obligations under the Health and Safety at Work Act 2015 by:\u003Cbr>• Observing Whaiora H and S procedures\u003Cbr>• Participating in health and safety initiatives and training\u003Cbr>• Providing suggestions for improvement of health and safety\u003Cbr>• Reporting all accidents/incidents, near misses and symptoms of discomfort\u003Cbr>• Identifying and reporting workplace hazards |\n| Indigenous Health System | • Influence the application of mātauranga Māori, te reo and tikanga Māori in in compelling and constructive ways of aligned with organisational vision\u003Cbr>• Promote wairuatanga as determina","cbCaigzntph7U5Tw","https://ap.wps.com/l/cbCaigzntph7U5Tw","pdf",138780,"English","# About the organisation\n## Vision and mission\n# About the role\n## Essential functions\n## Key result areas","[{\"question\":\"What is the Medical Receptionist’s primary responsibility in the role?\",\"answer\":\"The Medical Receptionist is the first point of contact for patients and visitors, coordinating services and helping prioritise workflows while managing patient expectations.\"},{\"question\":\"What essential functions are required for this position?\",\"answer\":\"Provide friendly, courteous first-contact service for enquiries and appointment processes; document financial and health records; maintain accurate patient demographic information; and perform typing, scanning, and filing when needed.\"},{\"question\":\"How do the key result areas guide performance expectations?\",\"answer\":\"Performance is expected through accountability to culturally safe practice, support for Māori health gain and equity, compliance with health and safety obligations, application of indigenous health approaches, and identification and mitigation of people-related and organisational risks.\"}]","Medical Receptionist - Position Description | PDF",1789323434]